After spending over $1000 and trying to convert to global I find myself having a major issue simply trying to UNLOCK the phone. The phone won't show in the cart. I've spent over 5 days trying to get it done YouTubing the crap out of it and asking YouTubers for assistance. I'm not tech savvy and if someone could help I'd be deeply appreciated because my wife is howling over my NECK because I have a Chinese language phone and hardly use it.