I'm unable to unlock my qualified for unlocking Moto g4 plus

[rick kode]

Hey, I am not able to unlock the bootloader of the Moto g4 plus. The cid is 0x0000. I am on stock nougat 7.0 with the April 2018 security patch. If I need to send more info, feel free to ask.

 

[strongst]

Hey, I am not able to unlock the bootloader of the Moto g4 plus. The cid is 0x0000. I am on stock nougat 7.0 with the April 2018 security patch. If I need to send more info, feel free to ask.

Did you followed this guide https://forum.xda-developers.com/moto-g4-plus/how-to/guide-newbie-resource-thread-t3386584 ?

 

[rick kode]

Did you followed this guide https://forum.xda-developers.com/moto-g4-plus/how-to/guide-newbie-resource-thread-t3386584 ?

Yes I have followed that guide, I have tried it multiple times

 

[echo92]

Yes I have followed that guide, I have tried it multiple times

Where in the process is your unlocking attempt failing? Is it getting the unlock code from your device or requesting the code from Motorola?

Can we see your getvar info?
1) reboot your device to the bootloader. Connect your device to your computer via USB.
2) open an ADB terminal. In the ADB terminal, type 'fastboot getvar all' without the quotes. Press enter. You should get a list of variables about your device.
3) please post or upload the details here, you may wish to omit your IMEI.

 

[rick kode]

Where in the process is your unlocking attempt failing? Is it getting the unlock code from your device or requesting the code from Motorola?

Can we see your getvar info?
1) reboot your device to the bootloader. Connect your device to your computer via USB.
2) open an ADB terminal. In the ADB terminal, type 'fastboot getvar all' without the quotes. Press enter. You should get a list of variables about your device.
3) please post or upload the details here, you may wish to omit your IMEI.

(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8952-B1.07
(bootloader) product: athene_16mp
(bootloader) board: athene_16mp
(bootloader) secure: yes
(bootloader) hwrev: P2A
(bootloader) radio: 3
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SAMSUNG QE13MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=1F
(bootloader) cpu: MSM8952
(bootloader) serialno: ZY2239XJQJ
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: 1A8BC10000000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: (i deleted this)
(bootloader) meid:
(bootloader) date: 06-13-2016
(bootloader) sku: XT1642
(bootloader) battid: SNN5966A
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Wed Mar 1 0: 9:19 UTC 2017"
(bootloader) ro.build.fingerprint[0]: motorola/athene_f/athene_f:7.0/NPJ
(bootloader) ro.build.fingerprint[1]: S25.93-14-18/3:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.236.3.athene.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.BR.1.3.6-01710-8976.0
(bootloader) version-baseband[0]: M8952_70030.25.03.62.02R ATHENE_EMEA_D
(bootloader) version-baseband[1]: SDS_CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-ge03508d-00131-g44
(bootloader) kernel.version[1]: 2576f ([email protected]) (gcc version
(bootloader) kernel.version[2]: 4.8 (GCC) ) #1 SMP PREEMPT Wed Mar 28 06
(bootloader) kernel.version[3]: :58:16 CDT 2018
(bootloader) sbl1.git: git=MBM-NG-VB1.07-0-g57d1343
(bootloader) rpm.git: git=MBM-NG-VB1.06-0-ga970ead
(bootloader) tz.git: git=69dd24b-dirty
(bootloader) hyp.git: git=69dd24b-dirty
(bootloader) keymaster.git: git=69dd24b-dirty
(bootloader) cmnlib.git: git=69dd24b-dirty
(bootloader) aboot.git: git=MBM-NG-VB1.07-0-gf9b89ba
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (210)
(bootloader) ro.carrier: unknown
all: listed above
finished. total time: 0.085s

 

[rick kode]

C:\Users\RickK\Downloads\mfastboot-v2\mfastboot-v2>mfastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.105s]
finished. total time: 0.107s
and this is the result from trying to get the code

 

[echo92]

C:\Users\RickK\Downloads\mfastboot-v2\mfastboot-v2>mfastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.105s]
finished. total time: 0.107s
and this is the result from trying to get the code

Hmm, thanks for that - looks like there's an issue with your device - looking at the getvar info, there's no carrier listed ((bootloader) ro.carrier: unknown ). What software channel is listed on your device under Settings>About Phone?

You may wish to submit the unlock data information and getvar info (including IMEI) to the official Motorola forums: https://forums.lenovo.com/t5/MOTOROLA-Android-Developer/Bootloader-Unlock-Problems/td-p/3222809 Please follow the instructions on that thread, and provide all the information they request. Hopefully they can generate an unlock code for you, but please bear in mind they request at least 2 business days once the request is forwarded.

 

[rick kode]

My software channel is reteu, it can Be true that I don't have a carrier, I bought this device stand alone and later put the Sim in. I will see what they can do at the official forums

 

[echo92]

My software channel is reteu, it can Be true that I don't have a carrier, I bought this device stand alone and later put the Sim in. I will see what they can do at the official forums

In that case, that entry in the getvar info should show up as reteu, regardless of if you bought the device standalone. For example, my device was bought direct from Motorola, no phone carrier involved and it reports retgb as the carrier.

(bootloader) current-time: "Tue Jun 16 22:51:38 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/athene_f/athene_f:7.0/NPJ
(bootloader) ro.build.fingerprint[1]: S25.93-14-18/3:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.236.3.athene.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.BR.1.3.6-01710-8976.0
(bootloader) version-baseband[0]: M8952_70030.25.03.62.02R ATHENE_EMEA_D
(bootloader) version-baseband[1]: SDS_CUST
<snip>
(bootloader) frp-state: protected (77)
[B](bootloader) ro.carrier: retgb[/B]

I'd consult the Motorola forum thread on the issue, they may be able to generate a code for you or ask you to submit your device for service.

 

[rick kode]

Okay, thanks for the help! I'll check the forum!