In Call Proximity sensor Bug!!

[rohit83]

Hey Guys,

I own an Indian Version, Moto G4 plus, 32GB variant.
Bug that i have been facing lately is that, while in call, the proximity sensor stops working, i.e. screen goes off while in call & i have to disconnect the call to get it back working. Also, restarting the phone enables it to behave normally, but this issue would re-occur any time again.

Thankfully, we have the feature to end call using power button, which i am using to overcome this.

I do have a tempered screen protector applied on the phone & i did check it is properly applied & doesn't interfere with the proximity sensor at all!!

Is anyone else also facing the same & can anyone of you help me to get this resolved ?

My guess is that it can only be resolved through a software update.
Also, my phone is stock, unrooted & bootloader is locked.

Thanks in advance.

 

[edrodez]

Hey Guys,

I own an Indian Version, Moto G4 plus, 32GB variant.
Bug that i have been facing lately is that, while in call, the proximity sensor stops working, i.e. screen goes off while in call & i have to disconnect the call to get it back working. Also, restarting the phone enables it to behave normally, but this issue would re-occur any time again.

Thankfully, we have the feature to end call using power button, which i am using to overcome this.

I do have a tempered screen protector applied on the phone & i did check it is properly applied & doesn't interfere with the proximity sensor at all!!

Is anyone else also facing the same & can anyone of you help me to get this resolved ?

My guess is that it can only be resolved through a software update.
Also, my phone is stock, unrooted & bootloader is locked.

Thanks in advance.

In a few times the tempered glass interfere with the proximity sensor, I had this bug on P8 Lite, try removing the glass and tell us what happen...

Enviado desde mi Moto G (4) mediante Tapatalk

 

[Lati Bhullar]

Hey Guys,

I own an Indian Version, Moto G4 plus, 32GB variant.
Bug that i have been facing lately is that, while in call, the proximity sensor stops working, i.e. screen goes off while in call & i have to disconnect the call to get it back working. Also, restarting the phone enables it to behave normally, but this issue would re-occur any time again.

Thankfully, we have the feature to end call using power button, which i am using to overcome this.

I do have a tempered screen protector applied on the phone & i did check it is properly applied & doesn't interfere with the proximity sensor at all!!

Is anyone else also facing the same & can anyone of you help me to get this resolved ?

My guess is that it can only be resolved through a software update.
Also, my phone is stock, unrooted & bootloader is locked.

Thanks in advance.

yes ..i also have same issue...and also glass is applied it it have proper cuts so i dnt think its a,glass issue.its sftware problom,hope moto fix it.

 

[nitisharnold]

moto g4 plus proximity sensor issue fixed

I have been a silent lurker on xda for too long.
time to give back to the community now.

Same problem with proximity sensor in my indian 3gb moto g plus.
I have found a solution, although it's not accurate.

First of all, boot into safe mode and try calling again,
if problem is there, your sensor is at fault, get it changed.

If calling works properly, then a 3rd party app is at fault.
remove all apps,
and begin installing them one by one.

I had alot of apps,hence can't pinpoint any specific app.
but if you follow this method, you can catch the app causing this problem.

My problem is fixed this way.
I am expecting a software update to address this issue soon.

 

[anhoxhrs]

Hey Guys,

I own an Indian Version, Moto G4 plus, 32GB variant.
Bug that i have been facing lately is that, while in call, the proximity sensor stops working, i.e. screen goes off while in call & i have to disconnect the call to get it back working. Also, restarting the phone enables it to behave normally, but this issue would re-occur any time again.

Thankfully, we have the feature to end call using power button, which i am using to overcome this.

I do have a tempered screen protector applied on the phone & i did check it is properly applied & doesn't interfere with the proximity sensor at all!!

Is anyone else also facing the same & can anyone of you help me to get this resolved ?

My guess is that it can only be resolved through a software update.
Also, my phone is stock, unrooted & bootloader is locked.

Thanks in advance.

Send your phones photo...

 

[abhijeet11coep]

Hi,

1. Same issue with my phone..Moto G4 Plus..bought it on 16th Aug.. and noticed this issue on 30th Aug.. so missed phone replacement date by 4 days..
Anyways..my problem is even worse.. screen goes black during call and unless other side person disconnects phone is unresponsive. . Once restarted problem gets resolved for time being.
2. Moreover I also observed one more related issuewhile playing World Cricket Championship... Just after playing it for 5mins..phone starts flickering and simply you can't play anymore.
I'm thinking to visit service centre now.

 

[anhoxhrs]

Hi,

1. Same issue with my phone..Moto G4 Plus..bought it on 16th Aug.. and noticed this issue on 30th Aug.. so missed phone replacement date by 4 days..
Anyways..my problem is even worse.. screen goes black during call and unless other side person disconnects phone is unresponsive. . Once restarted problem gets resolved for time being.
2. Moreover I also observed one more related issuewhile playing World Cricket Championship... Just after playing it for 5mins..phone starts flickering and simply you can't play anymore.
I'm thinking to visit service centre now.

Have you unlocked the bootloader?if yes then try reflashing the stock rom ,i had similar issue my phone would freeze for 5min after boot etc,but after reflashing the rom it solved the issue.(ONLY IF UNLOCKED BOOTLOADER,IF NOT UNLOCKED I WOULD NOT RECOMMEND TO UNLOCK BECAUSE THERE ARE HELL LOT OF ISSUES WOTH THIS PHONE)

 

[yashprakash44]

Hi . I am using the 32GB version of Moto G4 plus.
I have also faced a similar problem when proximity sensor wont work and screen goes dark during the call.
Need to wait till person on other side disconnects .

 

[antarik]

which app was creating problem for u if u can pls tell??

I have been a silent lurker on xda for too long.
time to give back to the community now.

Same problem with proximity sensor in my indian 3gb moto g plus.
I have found a solution, although it's not accurate.

First of all, boot into safe mode and try calling again,
if problem is there, your sensor is at fault, get it changed.

If calling works properly, then a 3rd party app is at fault.
remove all apps,
and begin installing them one by one.

I had alot of apps,hence can't pinpoint any specific app.
but if you follow this method, you can catch the app causing this problem.

My problem is fixed this way.
I am expecting a software update to address this issue soon.

--------------------------------------------------------------------------------------------------------
uninstalling which app solved the issue??

 

[faraz1992]

Im using MotoG4 plus (India). I can confirm that even after removing temper glass, problem persists. This is surely a software issue. Thinking of rooting and flashing a custom ROM now.