Incoming calls - buzzing sound [video inside]

[californicated]

Hi,

I'm loving my OnePlus 5, but there is a strange behaviour with incoming calls. When the phone is ringing and vibrating, sometimes a really bad buzzing sound occurs every few seconds.

It doesn't happen with every call and I have absolutely no idea what's triggering it. I've thought about the vibration motor, but then it shouldn't only make that sound for some calls.

Anyone else with this issue?

 

[californicated]

Ok, I've done some tests and can easily reproduce the issue:

It happens when vibration is set to strong, like it is set default for calls, and the phone is lying somewhere. As soon as i touch the phone a little bit or take it in the hand, the sound stops. It cames definitely from the top (right?) of the phone.

It would be nice, if anyone could check if their phone makes the same noises. Either call your phone or simply go to vibrations settings.

 

[californicated]

I've made a video of the vibration sound on strong settings. Would anyone please be so kind to check it on his/her device? You can hear the strange noise pretty well.

OnePlus support told me it was normal.

https://youtu.be/GWT19K6jQiQ

 

[GuestD0619]

Just tried on mine, doesn't have the issue, the support is clearly ****ing with you. If i had this issue, I would just get nuts

 

[californicated]

Just tried on mine, doesn't have the issue, the support is clearly ****ing with you. If i had this issue, I would just get nuts

Thanks for your reply. I've set vibration to medium as a workaround. It would have been hard to believe every device is doing this ugly noise, especially since you hear it with standard settings for incoming calls.

Nevertheless I'd appreciate any further feedback wether his/ her device is affected or not.

 

[mohitraj.raj]

Bro, I'd like to know if this issue got fixed for you? I am commenting because I started noticing this too.

 

[californicated]

Bro, I'd like to know if this issue got fixed for you? I am commenting because I started noticing this too.

I had to RMA the phone. Unfortunately it's the only solution.

 

[mohitraj.raj]

I have 2 days left before my 10-day-replacement policy is over. You're saying, your replacement device doesn't have the issue?