I'm ogling that case tooUpdate:
Managed to get a Samsung zonal head's Samsung email id as well as CEO's Samsung email id from an "inside source", copy pasted the email content(along with the pics) that I sent to Samsung CC/service head earlier and sent to zonal head keeping CEO's id in CC. I did not forget to attach the junk email responses received from CC and service head's handle in the last few days.
To my suprise(kind of) within hours not only I got a positive response from that zonal head's side on call from a person acting as PA who was interested in knowing "what happened" with the received product, but also assured me of a quick return of the product and "fast processing" of refund once picked up. And then in few hours the status changed from "Return rejected" to "return pickup confirmed".
I hope no other issue the backend team brings up for a refund once product is picked up.
How did you manage to get it so cheap? It's showing 5K for me...