Is gorilla glass 5 a faulty product? Scratched phones!

[MACHEK]

I pretty much already started talking about it in a different thread but I figured I should start a new thread. The issue is a lot of the phones that I've seen are already scratched up in the back and some even on the front. Frankly I'm quite surprised that after one to two weeks these phones are not holding up. I suppose I can always get tempered glass on the front, it's some kind of clear shield on the back but wouldn't you expect with the way Gorilla Glass performed in the past that gorilla glass 5 would have been better? Scratching my head on this one, but thought maybe if we get enough complaints or pictures of it, maybe Samsung or Cornering will address it?

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[BarryH_GEG]

I pretty much already started talking about it in a different thread but I figured I should start a new thread. The issue is a lot of the phones that I've seen are already scratched up in the back and some even on the front. Frankly I'm quite surprised that after one to two weeks these phones are not holding up. I suppose I can always get tempered glass on the front, it's some kind of clear shield on the back but wouldn't you expect with the way Gorilla Glass performed in the past that gorilla glass 5 would have been better? Scratching my head on this one, but thought maybe if we get enough complaints or pictures of it, maybe Samsung or Cornering will address it?

All I've seen are the full-size pics of that particular phone in the crop you made. It literally looks like someone stepped on its face and dragged it along its back on a concrete or tile floor. One scratched phone does not a crisis or epidemic make. Unless Corning wants to go out of business the scratches in that pic couldn't have been from casual use.

 

[MACHEK]

Someone in another thread said they placed their phone in their pocket and got a scratch on the front after one day. I just didn't want to hijack someone else's thread so I started this one. Many people have seen the same thing at various locations

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[MACHEK]

And here is a different phone. I know same color but it's a different one which isn't that great of a pic but you can see it on the bottom too

 

[jackdforme]

Ugh, with this thread. The phone isn't even fully out yet. You have begun a conspiracy based on two pics of early releases that you didn't scratch yourself. Who are you, the DNC?

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[MACHEK]

Ugh, with this thread. The phone isn't even fully out yet. You have begun a conspiracy based on two pics of early releases that you didn't scratch yourself. Who are you, the DNC?

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Lol

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[jal3223]

I have drove by three different stores with display units and I can confirm that all three units had more scratches already than the other prior gorilla glass phones. I really hope it's not an issue, but they looked bad enough for me to hold off on the preorder till I see some real life accounts.

Two of the phones had similar scratches as the op picture, the last had deep gashes on the screen. I snuck a pic of the last one.

Yup, those are scuffs on the middle of the screen, not smudges. Is it a coincidence all three are banged up? I sure hope so.

 

[HeavenlyFall]

Until they decide to make screens out of sapphire or diamond then it'll always get scratched regardless, gorilla glass scratches just as easily as any tempered glass and things like dust or sand particles will always be able to scratch glass.

Don't expect the glass to be better just because the number went up by 1, what's actually made better is shatter resistance.

 

[jaime2563]

You all need to understand that Gorilla glass 4 & 5 are same "scratch" resistant. The difference between the two is the Gorilla 5 is less "breakable". Don't get scratch and breakable mixed-up.

 

[EarlZ]

I've been a long time samsung smart phone user and I have noticed one thing in common with the 'scratch resistance' on my phones, It seems that the oleophobic coating on the samsung devices gets scratched easily while the only 2 Huawei devices ive owned ( Nexus 6P and P9 Plus ) never had a hairline scratch until this day.

 

[BarryH_GEG]

Good Lord - the phone's not even out yet. This is like the RAM thread, one YouTube video showing multitasking being funky has everyone's underwear in a bunch. If GG5 scratches easily we'll know about 30 days after the phone's in people's hands. Same thing for multitasking performance. If the potential for those being problems freaks you out wait a month before buying the phone. All this self-created hysteria and conclusion drawing based on such limited evidence isn't going to alter reality.

 

[cadcamaro]

I don't get why they haven't included self healing properties to glass screens yet.

 

[jackdforme]

I don't get why they haven't included self healing properties to glass screens yet.

It's typically because the self healing nature of the material is plastic not glass and the substrate winds up skewing the optical clarity of the lens.

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[Crichton333]

Isnt the thing thats scratched in that photo the plastic cover over the screen and not the screen itself ?

 

[moralesd66]

Isnt the thing thats scratched in that photo the plastic cover over the screen and not the screen itself ?

Lol sure does look like it. There is varying blue colors on the first pic around the edge before the gold rim. Looks ro be the case...nice eye. Didnt notice it until just now.

 

[Devhux]

Wondering if people are "testing" it intentionally on the demo models?

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[aznmode]

Isnt the thing thats scratched in that photo the plastic cover over the screen and not the screen itself ?

FYI the first image is my pic and not the OP. It's from a tmobile store by my work. I handled it myself and it did not have any protector on it. Here are the originals.

I pointed it out to the rep and he even tried scratching it off lol. Of course it didn't come off. He said they haven't been handing the demo well and has been tossed on the table etc.

 

[MACHEK]

Is it possible that Samsung sent these out with substandard glass cause they sent then as display models? Or do they not bother doing something like that? Maybe that's why they scratch easy?

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[aznmode]

Is it possible that Samsung sent these out with substandard glass cause they sent then as display models? Or do they not bother doing something like that? Maybe that's why they scratch easy?

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I highly doubt that.

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[drummerman]

Is it possible that Samsung sent these out with substandard glass cause they sent then as display models? Or do they not bother doing something like that? Maybe that's why they scratch easy?

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No. I think it's more that folks expect miracles. It's glass after all (and it's only a phone, not a military application)