Firstly some details:
App in question: Subway Surfer's
Phone: Huawei P10 Lite (WAS-LX1) with Android 7.0 [NON-ROOTED]
Put simply - during the last few updates of the App (subway Surfers), I've noticed there's a problem with Facebook login & 'Top Run' and 'High Scores' tables
The Top Run/High Scores tables work fine before update, but when the game updates - the Tables do not show up, even though I'm still logged into Facebook.
If I log-off Facebook & try to log back in... I am unable to
I have contacted the developers Killo & despite their best efforts - it boiled down to 'Try uninstalling/reinstalling the game' - which incidentally DOES fix the problem (until next update) but this also means all progress is lost except for Highest Score & any purchases (FYI - Yes I've tried the usual 'clear cache'/'clear data' tricks)
I managed to figure out a workaround thanks to the phone having it's own 'backup' app (this video shows what I have to do) but it's a pain having to do this every 4 weeks. Incidentally this method also works with Helium Backup
The thing is though - I don't have any problems with my [cheap] Fusion5 tablet (on Android 5.1) or on my old Galaxy S4 (stuck on Android 4.2 due to 'KNOX trip') with the update / Facebook 'High scores' problem
At first I though it may be I accidentally turn off an access/accessibilty option on the P10 Lite (for security reasons) or because (on phone) I have it 'storing to SD card'..
I've checked these & can't see anything disabled but the tablet also stores everything to SD card & that doesn't have a problem.
I've googled this problem & it seems other people also have facebook login problems (just not quite the same as mine) & usually solutions are ' Uninstall all facebook apps/Subway surfer, then install them back in' but considering I don't have any facebook apps installed (on phone OR tablet) & yet the tablet/Galaxy phone works but P10 phone doesn't makes me think it's not the facebook apps that's the problem - more likely android OS or App
Has anyone else experienced this type of problem.. if so have they found out the real reason for the 'bug' & have they got a proper fix to it that doesn't require me to 'fix' it each update ??
Many thanks in advance
App in question: Subway Surfer's
Phone: Huawei P10 Lite (WAS-LX1) with Android 7.0 [NON-ROOTED]
Put simply - during the last few updates of the App (subway Surfers), I've noticed there's a problem with Facebook login & 'Top Run' and 'High Scores' tables
The Top Run/High Scores tables work fine before update, but when the game updates - the Tables do not show up, even though I'm still logged into Facebook.
If I log-off Facebook & try to log back in... I am unable to
I have contacted the developers Killo & despite their best efforts - it boiled down to 'Try uninstalling/reinstalling the game' - which incidentally DOES fix the problem (until next update) but this also means all progress is lost except for Highest Score & any purchases (FYI - Yes I've tried the usual 'clear cache'/'clear data' tricks)
I managed to figure out a workaround thanks to the phone having it's own 'backup' app (this video shows what I have to do) but it's a pain having to do this every 4 weeks. Incidentally this method also works with Helium Backup
The thing is though - I don't have any problems with my [cheap] Fusion5 tablet (on Android 5.1) or on my old Galaxy S4 (stuck on Android 4.2 due to 'KNOX trip') with the update / Facebook 'High scores' problem
At first I though it may be I accidentally turn off an access/accessibilty option on the P10 Lite (for security reasons) or because (on phone) I have it 'storing to SD card'..
I've checked these & can't see anything disabled but the tablet also stores everything to SD card & that doesn't have a problem.
I've googled this problem & it seems other people also have facebook login problems (just not quite the same as mine) & usually solutions are ' Uninstall all facebook apps/Subway surfer, then install them back in' but considering I don't have any facebook apps installed (on phone
Has anyone else experienced this type of problem.. if so have they found out the real reason for the 'bug' & have they got a proper fix to it that doesn't require me to 'fix' it each update ??
Many thanks in advance
