Is there any way to fix smart lock's "trusted places" feature

skiddingus

Senior Member
Sep 12, 2011
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Canton Ohio
Smart lock's trusted places is a great feature to keep your phone locked while at home but it never works reliably. I had an S8 and was never able to get it working either. I've scoured the internet and tried every remedy I can find. I can get smart lock to keep my phone unlocked for a few hours sometimes but it always fails at some point and requires a fingerprint again even while at home. It works very reliably connected to my car as a trusted device.

Has anyone found a way to fix this problem and get smart lock to work for more than just a few hours? Is this a Samsung issue or an Android problem? I do see people with other devices complaining as well so I'm assuming it is an Android problem.
 

ergalthema

Senior Member
Feb 6, 2014
154
14
0
Smart lock's trusted places is a great feature to keep your phone locked while at home but it never works reliably. I had an S8 and was never able to get it working either. I've scoured the internet and tried every remedy I can find. I can get smart lock to keep my phone unlocked for a few hours sometimes but it always fails at some point and requires a fingerprint again even while at home. It works very reliably connected to my car as a trusted device.

Has anyone found a way to fix this problem and get smart lock to work for more than just a few hours? Is this a Samsung issue or an Android problem? I do see people with other devices complaining as well so I'm assuming it is an Android problem.
It's a known bug with Android. There are threads in the Google support forums.

Sent from my Nexus 7 using Tapatalk
 
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meyerweb

Senior Member
Jun 19, 2010
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After 4 hours of not interacting with the phone it will require you to use a biometric or pin/password. That's by design. Not sure if that's your issue or not. I use a BT connection as my smart unlock at home, and it works fine.
 

ergalthema

Senior Member
Feb 6, 2014
154
14
0
After 4 hours of not interacting with the phone it will require you to use a biometric or pin/password. That's by design. Not sure if that's your issue or not. I use a BT connection as my smart unlock at home, and it works fine.
That's not the issue. It will lock immediately after turning off the screen, and often immediately after adding a new safe area coordinates from the same location....
 
Aug 4, 2011
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I have it set to high accuracy and same issue. Even after using biometrics to unlock (for example when waking up in the morning) trusted places still doesn't work. Super annoying.
 

CoolRaoul

Senior Member
Aug 14, 2012
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In my S7 edge it worked much better than in this s9. Really super annoying :)
I have a S7 edge too and on this device Smart Lock trusted places has suddenly become totally unreliable recently (since few weeks approximately).
I'd really like being able to use Wifi instead as @skiddingus suggested.
 
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