Issue - Fossil Gen 6 Wear OS 3

[yot2703]

Hey guys,

So lately my watch has been rebooting randomly.
The watch is Fossil Gen 6 with Wear OS 3.
Sometimes it just goes black and i need to force reboot it.
I was getting boot issues sometimes as well, it's stuck on the Google spinning animation with the times.

I tried to factory reset my watch from the watch it self and recovery and nothing helps.

 

[Jozerm]

Hey guys,

So lately my watch has been rebooting randomly.
The watch is Fossil Gen 6 with Wear OS 3.
Sometimes it just goes black and i need to force reboot it.
I was getting boot issues sometimes as well, it's stuck on the Google spinning animation with the times.

I tried to factory reset my watch from the watch it self and recovery and nothing helps.

Hey yot2703,
Did you have any success finding a solution. I'm having exactly the same issue with my Fossil Gen 6 with Wear OS 3. Rebooting randomly. Screen blacking out and becoming unresponsive. Was working fine for a couple of weeks with Wear OS 3 and was fine with Wear OS 2. My son has the same watch updated to Wear OS 3 and hasn't had any problems.

 

[yot2703]

Hey yot2703,
Did you have any success finding a solution. I'm having exactly the same issue with my Fossil Gen 6 with Wear OS 3. Rebooting randomly. Screen blacking out and becoming unresponsive. Was working fine for a couple of weeks with Wear OS 3 and was fine with Wear OS 2. My son has the same watch updated to Wear OS 3 and hasn't had any problems.

So...

I tried a few methods that could lead to a solution, but the issue could come back again.

The methods I tried:
1. Factory reset few times from Recovery - No success.
2. Emptying the battery to 0% and keep the watch down for a few days and then charging it to 100% - Worked for a week after another reset, then the issue persisted again and it got lot worse. My watch won't boot at all.

My brother owns Gen 6 as well with Wear OS 3 and he has no issues at all.

I talked to Fossil support and they told me to send it back to them for replacement since the issue coming from the hardware.
I haven't sent it back to Fossil in the US since i don't want to pay huge shipping fee, but the Warranty is global so talked to my local warranty provider and they took it for inspection and they might replace my watch.

i'd say talk to your local Fossil store or the one who provides warranty in your location.

P.S. - I saw people on Reddit that sometimes it does the same reboots on WearOS 2 as well.

 

[Jozerm]

So...

I tried a few methods that could lead to a solution, but the issue could come back again.

The methods I tried:
1. Factory reset few times from Recovery - No success.
2. Emptying the battery to 0% and keep the watch down for a few days and then charging it to 100% - Worked for a week after another reset, then the issue persisted again and it got lot worse. My watch won't boot at all.

My brother owns Gen 6 as well with Wear OS 3 and he has no issues at all.

I talked to Fossil support and they told me to send it back to them for replacement since the issue coming from the hardware.
I haven't sent it back to Fossil in the US since i don't want to pay huge shipping fee, but the Warranty is global so talked to my local warranty provider and they took it for inspection and they might replace my watch.

i'd say talk to your local Fossil store or the one who provides warranty in your location.

P.S. - I saw people on Reddit that sometimes it does the same reboots on WearOS 2 as well.

Thanks for your reply. I'm in Ottawa Canada and there is no local warranty provider. You send it to a location in Toronto and they in turn ship it to Dallas to fix or warranty it. One of my son's watches buttons stopped working and I've sent it in. Expected to take 5 weeks. Disappointing customer service in my book. I'll see how that goes before deciding what to do with mine. May just cut my losses and move on.

 

[yot2703]

Thanks for your reply. I'm in Ottawa Canada and there is no local warranty provider. You send it to a location in Toronto and they in turn ship it to Dallas to fix or warranty it. One of my son's watches buttons stopped working and I've sent it in. Expected to take 5 weeks. Disappointing customer service in my book. I'll see how that goes before deciding what to do with mine. May just cut my losses and move on.

Problem is i like this watch overall, i really want it to work.

You probably have local Fossil support.

Try to mail : [email protected]

 

[Jozerm]

Thanks. I will email them...and I agree with you...I was quite satisfied with it prior to these issues.

 

[Jozerm]

just fyi...the email they use is [email protected]

 

[Passportpowell]

did anyone get this working in the end?

 

[Jozerm]

I contacted Fossil at [email protected]. They recommended draining the battery completely then recharging to 100% a few times. This did get rid of the random rebooting and it was fine for a few weeks but now the battery is draining very quickly. I'm going to contact them again and expect I will need to replace the battery.