Issue with bottom speaker in certain games?

[Gamesoul Master]

Just wondering if anybody else has experienced this. For me, specifically when playing Dissidia FF: Opera Omnia and one other game that I tried once but can't recall... When playing, sometimes the bottom speaker will not play sound at all or sound will play in "crackles" (as in, the game sound plays in crackle-length spurts). I can't find any particular cause for it, and messing with settings has done nothing.

Doesn't happen to me with watching videos, listening to music, or playing other games. But I'm wondering if it's somehow still something on my end, or if other people have experienced this. It doesn't happen constantly (sometimes the sound is just fine), but I'd say... Maybe 60% of my time spent playing, this issue occurs.

 

[CurtisMJ]

This is indeed a known software issue on MR2 seemingly to do with low volume. Does briefly increasing and decreasing the volume make the problem go away for a while?

 

[Gamesoul Master]

Hmm... Initially I had thought I tried that thoroughly enough. But I figured out a way to make the issue more repeatable, and I tried turning up the volume well past the halfway point (which is usually overkill on this phone... lol). Turns out the sound does indeed kick back in when the volume is put above halfway or so. Sorry, I didn't realize it had to go that high to realize what's going on.

It's still weird that it only seems to happen in this one game I play (and that one other random one). All my other games, music, and videos have no issues. Well, here's hoping they eventually fix it... lol.

 

[thegregulator]

Hmm... Initially I had thought I tried that thoroughly enough. But I figured out a way to make the issue more repeatable, and I tried turning up the volume well past the halfway point (which is usually overkill on this phone... lol). Turns out the sound does indeed kick back in when the volume is put above halfway or so. Sorry, I didn't realize it had to go that high to realize what's going on.

It's still weird that it only seems to happen in this one game I play (and that one other random one). All my other games, music, and videos have no issues. Well, here's hoping they eventually fix it... lol.

I had the same issue playing Clash Royale and Final Fantasy 7. Like you, turning it up to about 60% "fixed" the crackling. But it would return again eventually when I turned the volume back down. I ended up returning the phone because the Microsoft Store is an amazing place with 30 day returns. I love the phone so it sucks, but that issue is a real deal breaker. Once they get it fixed I'll look into getting another. On a side note; I did contact Razer support through twitter and they were going to send me an RMA. Had to go through the whole song and dance of "Did you try a hard reboot" and "Did you do a factory reset". If you decide to do an RMA and they say no let me know.

 

[Reznor7]

Nevermind