Issues connecting to Verizon jetpack

[faetheless]

I have a 16 GB Samsung galaxy s5 on Verizon. I've been trying to connect my phone to one of the jetpacks from Verizon and every time I try it doesn't give an error message it just refuses to connect. The jetpack will allow every other device on it to connect except for mine. Any help is appreciated thank you

 

[kprice8]

I have a 16 GB Samsung galaxy s5 on Verizon. I've been trying to connect my phone to one of the jetpacks from Verizon and every time I try it doesn't give an error message it just refuses to connect. The jetpack will allow every other device on it to connect except for mine. Any help is appreciated thank you

Are you sure the passcode is correct for you to be accessing it? AFAIK you have to have them passcode locked.

 

[faetheless]

Yeah it wasn't the password. I found the reset on the jetpack shortly after posting and after holding that for 10 seconds everything started working fine. Thanks for the help though