It looks like no 7.8 for our AT&T Titan I

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GuestK00161

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http://www.htc.com/us/support/htc-titan-att/software-updates

By this article it looks like HTC is taking efforts to update our phone to 8773 Tango, well better anything than nothing, what i am hoping is to finally get some changes in bootloader after instaling this update :)
It is possible that this update needs to proceed before upgrading to 7.8? Seeing that ATT failed at life by not pushing the Tango update to its customers -or any update, HTC could be picking up the slack here with this. 7.8 has NOT been announced yet...so that is probably why they have not introduced it yet on their website.

All this is opinionated though...I would hope that HTC pushes out 7.8 to the Titans...just saying, their are more Titan 1 owners than Titan 2's. There would be a lot of angry folks out there if they didn't.

OR this could be another LG kind of like thing. But I highly doubt that seeing HTC pushed out many WP's during its lifetime.

Let's wait and see what happens. If it turns out that they are only pushing out Tango... I guess it'll be time to bring out the pitchforks.
 
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nikola92

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Oct 25, 2010
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hehe :D i just wonder if people from USA can check if the update exist, since i am in europe region and thats the problem, i mailed HTC and they said that in some regions Microsoft pushed update, HTC is just anouncer the one that is pushing update is Microsoft, i just apel on som USA folks with stock cingular rom on 7740 with at&t titan to check via Zune for update. THX
 

Rickgig

Senior Member
Jan 1, 2008
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hehe :D i just wonder if people from USA can check if the update exist, since i am in europe region and thats the problem, i mailed HTC and they said that in some regions Microsoft pushed update, HTC is just anouncer the one that is pushing update is Microsoft, i just apel on som USA folks with stock cingular rom on 7740 with at&t titan to check via Zune for update. THX
I am in Dallas Texas and contacted AT&T yesterday regarding this update and they told me to contact HTC, HTC said to contact AT&T. Both contact eforts were through email or online chat. I just had my phone replaced under warranty and have the service groups phone number due to issues I am having. I will contact them via phone and ask the same questions.

Nothing comes up in Zune for the update.

Definately a dissapointment if nothing happens. I want and need the first update and then of course 7.8 update.
 
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GuestK00161

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I am in Dallas Texas and contacted AT&T yesterday regarding this update and they told me to contact HTC, HTC said to contact AT&T. Both contact eforts were through email or online chat. I just had my phone replaced under warranty and have the service groups phone number due to issues I am having. I will contact them via phone and ask the same questions.

Nothing comes up in Zune for the update.

Definately a dissapointment if nothing happens. I want and need the first update and then of course 7.8 update.
This is what happens when you contact customer support. No one knows what the hell is going on half the time, especially petty customer support people -like you talked to. The customer support side is the LAST to know about important information. It's sad, but true.

I guarantee you that I had the same exact thing happen to me when I was trying to find out if Tango was going to be pushed out to our phones. I was told to contact HTC by ATT and vice versa. Same old blah blah. It was a never ending cycle that just made me angry even more. Word of advice: don't bother contacting them unless you have an issue with your phone. Nothing but lies and workarounds by uninformed customer support people.

Anyway, just sit tight for the real information...it's pretty much all you can do right now.
 

Rickgig

Senior Member
Jan 1, 2008
72
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This is what happens when you contact customer support. No one knows what the hell is going on half the time, especially petty customer support people -like you talked to. The customer support side is the LAST to know about important information. It's sad, but true.

I guarantee you that I had the same exact thing happen to me when I was trying to find out if Tango was going to be pushed out to our phones. I was told to contact HTC by ATT and vice versa. Same old blah blah. It was a never ending cycle that just made me angry even more. Word of advice: don't bother contacting them unless you have an issue with your phone. Nothing but lies and workarounds by uninformed customer support people.

Anyway, just sit tight for the real information...it's pretty much all you can do right now.
Wait and Wait and wait some more... spoke to customer service today via the phone and it was less than productive. I had to take her to HTC's webpage where HTC talks about the update. Left it for her to chase and call me back. Called while I was in the shower and they said HTC wanted to push the update to my phone but couldn't because there was no release date on the update, the next best option was for me to remove Zune and reinstall it and then check for an update. Did that and nothing.

Frustrated... my thinking is we won't get any satisfaction. Not sure what to do at this point. Phone works with the exception of the keybard issue that drives us all nuts and then the call quality.

I have had two Tilt phones, a Fuze and even though I have one Titan, I warrantied it out about 5 times now and coninually request the same phone but beginning to doubt my reasoning. It may be time for a new carrier and a different phone manufacturer. I've been a customer of AT&T since cell phones first came out (late 70's early 80's?) and a customer of HTC's for maybe 5 years. Which means nothing.
 

berrywr

Senior Member
Sep 10, 2008
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http://www.htc.com/us/support/htc-titan-att/software-updates

By this article it looks like HTC is taking efforts to update our phone to 8773 Tango, well better anything than nothing, what i am hoping is to finally get some changes in bootloader after instaling this update :)
I realize this is aggravating for many and I too had AT&T and own two Titan I. We're now with Straight Talk (AT&T Network). My device is Interop/Developer Unlocked so I update the "XDA" way; my wife's device remains like all of yours...from 7720 to 8773 can be done in increments via Cab Sender. It doesn't matter what device you're using; this is simply the Operating System itself. The following link will get y'all started.

http://forum.xda-developers.com/showthread.php?t=1736982
 
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G

GuestK00161

Guest
Wait and Wait and wait some more... spoke to customer service today via the phone and it was less than productive. I had to take her to HTC's webpage where HTC talks about the update. Left it for her to chase and call me back. Called while I was in the shower and they said HTC wanted to push the update to my phone but couldn't because there was no release date on the update, the next best option was for me to remove Zune and reinstall it and then check for an update. Did that and nothing.

Frustrated... my thinking is we won't get any satisfaction. Not sure what to do at this point. Phone works with the exception of the keybard issue that drives us all nuts and then the call quality.

I have had two Tilt phones, a Fuze and even though I have one Titan, I warrantied it out about 5 times now and coninually request the same phone but beginning to doubt my reasoning. It may be time for a new carrier and a different phone manufacturer. I've been a customer of AT&T since cell phones first came out (late 70's early 80's?) and a customer of HTC's for maybe 5 years. Which means nothing.
Yes exactly...this is what you are gonna get every time. HTC doesn't know what is going on because ATT was "supposed" to push out the updates..but didn't. -In fact ATT failed at pushing out the Tango update to about 85% of their phones. I think HTC only handles firmware and bootloader updates as ATT handles the OS updates. Updating your phone through the cab sender will fix the keyboard problem. As for the call quality, this is not going to get fixed unless they push out another radio firmware -which they haven't and probably never will.

Anyway, be patient. I am sure 7.8 will be announced soon by either MS or HTC/ATT. Everybody on ATT feels your frustration...and I'm sure ATT loses quite a few sales with this. But remember, in spite of our frustration, the company will never change its standards with this. Every carriers goal is to make $$ and updating customer phones does provide this for them. It however may provide customer satisfaction, but we all know ATT doesn't care about this at all. They would much rather you go buy a new phone to better suit your needs. It's plain and simple capitalism in your hands.

I too have thought about switching carriers before, unfortunately there are perks to having ATT than any other carriers. Especially in Texas...Example, I currently live in San Antonio, but I used to live in a small rural Texas town where some of my family still reside. This town and the surrounding towns only have small radio towers that power only ATT radio frequencies. Getting service from other carriers such as Verizon or Sprint which operate CDMA frequencies is next to impossible. I'm sure I would be able to get 2g bands if I had T-Mobile...but it is something I don't want to risk. Well anyway...I'm sure I don't have to go on with the example as you are from Texas also.

Another perk is the device lineup compared the other carriers. I'm sure you can relate to this also....
 
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Rickgig

Senior Member
Jan 1, 2008
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Frisco
Yes exactly...this is what you are gonna get every time. HTC doesn't know what is going on because ATT was "supposed" to push out the updates..but didn't. -In fact ATT failed at pushing out the Tango update to about 85% of their phones. I think HTC only handles firmware and bootloader updates as ATT handles the OS updates. Updating your phone through the cab sender will fix the keyboard problem. As for the call quality, this is not going to get fixed unless they push out another radio firmware -which they haven't and probably never will.

Anyway, be patient. I am sure 7.8 will be announced soon by either MS or HTC/ATT. Everybody on ATT feels your frustration...and I'm sure ATT loses quite a few sales with this. But remember, in spite of our frustration, the company will never change its standards with this. Every carriers goal is to make $$ and updating customer phones does provide this for them. It however may provide customer satisfaction, but we all know ATT doesn't care about this at all. They would much rather you go buy a new phone to better suit your needs. It's plain and simple capitalism in your hands.

I too have thought about switching carriers before, unfortunately there are perks to having ATT than any other carriers. Especially in Texas...Example, I currently live in San Antonio, but I used to live in a small rural Texas town where some of my family still reside. This town and the surrounding towns only have small radio towers that power only ATT radio frequencies. Getting service from other carriers such as Verizon or Sprint which operate CDMA frequencies is next to impossible. I'm sure I would be able to get 2g bands if I had T-Mobile...but it is something I don't want to risk. Well anyway...I'm sure I don't have to go on with the example as you are from Texas also.

Another perk is the device lineup compared the other carriers. I'm sure you can relate to this also....
Point well taken and I have thought about that. I am just generally honked off at the lack of customer service for someone with the tenure I have.
 
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Rickgig

Senior Member
Jan 1, 2008
72
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Frisco
I have a thought... Like most owners of Titan phones, we have had them about a year maybe less. For me it will be a year sometime in December. Like most, I signed a two-year contract.

My thought is this, that contract (I am sure I can find it laying around somewhere and read it... for the first time) surely states what we are expected to do and what they are expected to do. If we all bought phones that AT&T no longer wants to support due to the OS being replaced (WP 8.xx) then they can replace my phone with a phone that is current in technology. My grounds for this would be, it is obvious that the updates to the OS have been available to other WindowsPhone devices but somehow AT&T has decided to ignore this release for some reason or another. Not sure if AT&T rolled these updates out to other phone but if they didn't, then this argument would be even stronger.

If I were to cancel my contract today, AT&T would enforce the penalty or charge back or whatever you want to call it. However, we have phones that are not up to date according to the current release available for the WP7.xx platform. This is flat wrong and may be a pursuable argument.

Thoughts????
 
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GuestK00161

Guest
I have a thought... Like most owners of Titan phones, we have had them about a year maybe less. For me it will be a year sometime in December. Like most, I signed a two-year contract.

My thought is this, that contract (I am sure I can find it laying around somewhere and read it... for the first time) surely states what we are expected to do and what they are expected to do. If we all bought phones that AT&T no longer wants to support due to the OS being replaced (WP 8.xx) then they can replace my phone with a phone that is current in technology. My grounds for this would be, it is obvious that the updates to the OS have been available to other WindowsPhone devices but somehow AT&T has decided to ignore this release for some reason or another. Not sure if AT&T rolled these updates out to other phone but if they didn't, then this argument would be even stronger.

If I were to cancel my contract today, AT&T would enforce the penalty or charge back or whatever you want to call it. However, we have phones that are not up to date according to the current release available for the WP7.xx platform. This is flat wrong and may be a pursuable argument.

Thoughts????
It is possible that this argument could be relevant...however, you may have to look at it from another standpoint that would make your argument have flaws. For instance, our devices are not the only devices that are not updated to current technology. -Meaning Android users that are still on Froyo, Gingerbread, ICS...etc could argue the same thing. I just want to point out that Android users have it slightly worse than us at this point, in which updates are "rarely" seen on these type of phones. Updates are pushed out from the OEMs to the carriers, but still the carriers refuse to forward the updates to the phones. I remember reading an article about Android phones and updates on a random tech site just recently. Basically it stated that updates to these types of phones on the US carriers are "very" limited and rare. Oh look I found the article!

http://news.discovery.com/tech/android-ice-cream-sandwich-jelly-bean-updates-121013.html

So with that said, I'm sure that if you tried to cancel your contract with them and enforced your argument you stated here, you will still be entitled to the penalty of canceling the contract. This maybe a different argument but I have seen where carriers have made people still pay the penalty charges even if a person has to cancel the contract due to legal/personal reasons (death, going out of the country, identity theft, etc). If I could give an analogy to contracts on phone carriers, they would be like "student loans." -Both entity's motto suggests "somebody has to pay for something."

Now going back on topic, if by some miracle ATT gave into this argument, I would be overwhelmingly surprised because millions of customers could do the same exact thing you wanted to do. Contracts with carriers are carefully worded to where loopholes like this can't happen.

Anyway, if you happen to try this argument of yours and it works, let me know. I would be right behind you on this! As a tech enthusiast, I am always wanting more -in terms of current technology. I consider my phone to be another piece of technology that I've personalized to enhance my own technology experiences. Most people who own phones, would have another viewpoint -which is basically just a "communication device." Since I've been on ATT ever since they merged with Cingular, I know abandoned updates on phones, such as in our situation, is extremely frustrating. A typical user who only uses the phone for means of communication would probably not even acknowledge that phones "have updates" that enhance the user experience. But then again, that is why I am here on XDA -to better myself with this. Ever since Windows Mobile 5, I've learned that if you want to enhance your experience with these devices this is the place to be. Over the years on this forum, I've learned that getting what you want and need for your phone is easier than it looks.

Anyway, I think this post is long enough. lol. If anybody else wants to chime in and explain some further reasoning of why this argument would not work...then be my guest. Till next time....
 
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