Email came in a little bit ago.
Use paypal, fraud prevention denied my original Visa payment.
Use paypal, fraud prevention denied my original Visa payment.
Just got mine ordered in the US!
- Thread starter kungpaoshizi
- Start date
I just got my order email just now 11/14/17 9:30pm CST and I just ordered 2 Razer Phones!!
FYI - I had an issue getting the order to go through using a credit card direct on the site ... got an unsuccessful payment email 2 times using 2 different cards ... so then I used PayPal and then the order went through and shows processing now.
FYI - I had an issue getting the order to go through using a credit card direct on the site ... got an unsuccessful payment email 2 times using 2 different cards ... so then I used PayPal and then the order went through and shows processing now.
Last edited:
Same here,I just tried again after reading your post & it went through this time,using PayPal just as you did.
I hesitated @ 1st,thinking I waited too long & supply was depleted,but,I just got the confirmation moments ago.
I'm betting it might take time but most likely I'm sure it'll get figured out.
I get the feeling Razer is mostly concentrating on the hardware, letting Google handle their own OS.
Fyi, talked to customer service to be sure my order went through.
While having them on the line I verified we'll need to be present to sign for the delivery, and it's also shipping from Hong Kong to the US. :/
Not sure if this means customs or not or it's now going to be weeks.
So if ya have a microsoft store nearby you might just go there. Closest to me is 3 hours away, thinking I should have waited til Friday and then called the MS store..
While having them on the line I verified we'll need to be present to sign for the delivery, and it's also shipping from Hong Kong to the US. :/
Not sure if this means customs or not or it's now going to be weeks.
So if ya have a microsoft store nearby you might just go there. Closest to me is 3 hours away, thinking I should have waited til Friday and then called the MS store..
Wait what!? They are shipping from Hong Kong to the US? That sucks smh. Not only will it take alot longer for us to receive it but if we decide to return it sending it back is going to be a huge pain :crying:
Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
Edit:Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
Got tracking.
Last edited:
Sorry for double post wouldn't let me add it to original post
I'm glad that some of you were able to place your order. I was not so lucky. As soon as I received the email announcing that ordering was open (about 48 hours ago), I placed an order using Amex. The order was immediately cancelled for no obvious reason, but my Amex account was charged anyway.
I inquired as to the problem via email and it took a full day to get a reply. Razer asked for copies of a bill and my driver's license, which I immediately supplied. I received an acknowledgement that the documents were received and that they would be examined by the "finance team". I am still waiting...
I have never had such an experience before. Amex is quite good at fraud protection, but I guess they are not good enough for Razer. I will give them another day, before I dispute the charge with Amex. This is not a good way to instill customer confidence and loyalty.
I inquired as to the problem via email and it took a full day to get a reply. Razer asked for copies of a bill and my driver's license, which I immediately supplied. I received an acknowledgement that the documents were received and that they would be examined by the "finance team". I am still waiting...
I have never had such an experience before. Amex is quite good at fraud protection, but I guess they are not good enough for Razer. I will give them another day, before I dispute the charge with Amex. This is not a good way to instill customer confidence and loyalty.
Well this makes me feel better. All the stuff I get off ebay though seems to take 2-3 weeks whenever it's from hong kong or china..Don't be discouraged:
I ordered a $10 necklace from Razer recently,it shipped free expedited FedEx from Hong Kong (Free expedited shipping from Hong Kong to the US for a $10 order,is that insane or what?!)
Ordered: 11/04/17
Shipped: 11/06/17
Delivered: 11/09/17
Soooo,I wouldn't worry too much until the actual tracking number arrives,see what speed of shipping they use.
I'm trying to bury my excitement deep down so I can sleep.
Bogus!
Though I think anymore, there's probably a black-list and then geographical hits. Meaning I'm sure the card companies keep lists of known fraudsters by website or company name, but I'm sure geographical denials are the norm. If someone lives in USA and never has had any purchases in China, and then all of a sudden their card is charged for 1500$ in China, better to deny first and ask questions later. This is how paypal works because it's not geographically dependent and probably marked as "safe" by 80% of the population who uses the internet.. :/
I'm not sure what you are saying, The transaction was approved by Amex. If they let the charge through, why should Razer cancel the order while leaving the charge transaction active? I never did business with Razer before, so I am certainly not blacklisted with them.
Ahhh, I glazed over the amex approved it part.. That's weird then if Razer is cancelling purchases?
You should goto razerzone.com the community insider section. Poke around there and you'll find a CSR that is reaching out to individuals about stuff like this to get their orders in, I assume, in front of the line.
I see mine shipped yesterday or such (hong kong time) but it is in pending. Being shipped FedEx International Priority DirectDistribution.
Delivery bulk shipments from one origin location to multiple addresses in the U.S. and select countries. Shipment clears customs as a single unit and then individual pieces are delivered to multiple addresses, bypassing warehouses and middlemen.
Delivery Times
Door-to-door within 2 to 4 business days*
Service Days
Monday to Friday.
Delivery Area
Throughout the U.S. and select countries (see list of countries)
Package Size
Ship any package up to 68 kg. (150lbs.) If your package is heavier than 68 kg. (150 lbs), FedEx offers services for packages of more than 68 kgs.
Unlimited weight on multiple-piece shipments to the same destination.
Dimensions per package can be up to 274 cm (108") in length, or 330 cm (130") in length and girth combined.
If you use your own packaging, dimensional weight may apply.
Delivery bulk shipments from one origin location to multiple addresses in the U.S. and select countries. Shipment clears customs as a single unit and then individual pieces are delivered to multiple addresses, bypassing warehouses and middlemen.
Delivery Times
Door-to-door within 2 to 4 business days*
Service Days
Monday to Friday.
Delivery Area
Throughout the U.S. and select countries (see list of countries)
Package Size
Ship any package up to 68 kg. (150lbs.) If your package is heavier than 68 kg. (150 lbs), FedEx offers services for packages of more than 68 kgs.
Unlimited weight on multiple-piece shipments to the same destination.
Dimensions per package can be up to 274 cm (108") in length, or 330 cm (130") in length and girth combined.
If you use your own packaging, dimensional weight may apply.
Mine is showing delivery for Tuesday. Was hoping to have it before the weekend but I'll take it.
Attachments
Our Apps
Get our official app!
The best way to access XDA on your phone
Nav Gestures
Add swipe gestures to any Android
One Handed Mode
Eases uses one hand with your phone