Just submitted for the Upgrade

Saintfyre

Senior Member
Feb 24, 2011
496
119
0
Portland, Oregon
Xoom Update Has been Completed! See Second Post for Additional Photos and Bottom of this Post for Most Recent update!

I was directed to this site:

https://globalrepairtools.motorola.com/serviceandrepair/lte

All I had to do is fill out my MEID and my MDN on the device.

It then had me fill out my Contact info, Name/Address/Phone Number/Email.

I was immediately given a tracking number for my device that can be used to track the status of my repair at:

https://globalrepairtools.motorola.com/serviceandrepair/device/index/en-us/trackrepair/

Also was advised a Fedex box will be shipped out immediately.

It also stated on the Verizon site that a Standard Dock will be given out while supplies last with the upgrade.

So we'll see how this goes. Have a good day all!

EDIT: Attached the Packaging Slip you should get
_____________________________________________________________________________________________

DAY 1 / 9-29-2011 Just registered Online for the Upgrade

Update: Fedex Tracking number states Box should be here Tomorrow. I will get my Xoom ready to go tonight and get ready for it to be sent out tomorrow.

Update: 8:14pm PST - Receive Email from Verizon notifying me that the Upgrade is available, even though I submitted for it 12 hours earlier and received Fedex and Moto emails.

DAY 2 / 9-30-2011 Box is Shipped

Update: So my Fedex Tracking number comes back with this - Sep 29, 2011 9:29 AM PST Shipment information sent to FedEx / Anticipated ship date Sep 29, 2011 / Estimated delivery Sep 30, 2011 by 3:00 PM - Does not appear anything has actually been sent or Fedex has picked anything up. I'm pulling a 7am-9pm shift today so my Girlfriend will be checking at the apartment to see if it came, I have my Xoom ready to go with the packaging slip and she will go straight to Fedex if the box is there.

Update: So the Tracking number with Fedex has updated to show this -Ship date Sep 30, 2011 Estimated delivery Oct 3, 2011 by 3:00 PM PST. So should have the box here on Monday.

DAY 5 / 10-3-2011 Xoom is Shipped Off

Update: Fedex tracking has updated to "On FedEx vehicle for delivery". So the box should be here today, will send my Xoom this evening then if the Box arrives in time.

Update: Received an Email stating the package had been delivered, ran home on Lunch and picked up the box. Inside was a Brown box w/ Styrofoam to place the Xoom into as well as a Booklet explaining how to backup your device and sync it with Google blah blah blah. Then there was a Fedex envelope to slide the box into. I packaged it all up all pretty like and dropped it off at the Postal Annex, they told me it would be sent out at 3:35 pm PST today. So now we'll wait and see. Attached some Photos also.

DAY 6 / 10-4-2011 Xoom arrives at CTDI

Update: FedEx is showing that my Xoom has been successfully delivered to CTDI at 7:54am PST this morning, hopefully mines among the first in the batch and they can get it out asap. (Hopefully will get the Dock as well)

DAY 7 / 10-5-2011 Xoom update appears Complete

Update: So I checked my Xoom's progress through the Motorola Tracking w/ the RMA number I was provided. It is now showing RMA Processed as of 10/5/2011 and also has a SIM number listed for my device. Only 3 fields left to be Populated are Device Shipped, Tracking Number, and Shipping Carrier. So looks like the upgade is done. Just waiting for it to be sent back. I'll check it periodically today....Nothing about the dock though lol

Update: My Xoom is already being shipped back! The Repair Tracking is showing RMA Processed 10/05/2011 Device Shipped 10/05/2011 and has a FedEx tracking number as well. No information with FedEx on the Tracking number except that the Shipping information has been sent to FedEx, will check it in the morning, submitted for Email Notification Tracking.

DAY 8 / 10-6-2011 Xoom is back in Oregon!

Update: So checked the FedEx tracking earlier and received email that my Xoom arrived back in Lake Oswego, Oregon this morning and is on the truck for delivery. Someone else commented that the dock was included, looks like I might have one also as my package weight is more than it should be. Girlfriend is at home to sign for it, if she's out then the apartments will. Off at 3:30, can't wait!

Xoom Delivered and Unpacked

Okay so I got the Xoom, I attached some new photos along with the post. The standard Dock was included in separate packaging. The Xoom unit is my Xoom! Not a replacement. Unless someone misapplied my Zagg Screen protector just for me :) They included the original plastic wrap on the screen though showing where the buttons and notifications were.

So inside were some pamphlets explaining how to activate the LTE service, says it can take a couple of hours..... I didn't have much time to play with it since I was home on my lunch break but it appears that Root was undone and restored to a stock ROM. Previously I was running 2.2.1 moray on it and had it on there when I sent it in. The Tablet was wiped completely obviously.

So all in all I got my Xoom, I'll have to re-root it looks like and reload Tiamat, I got the Dock. I've not seen the LTE service yet since it still needs to activate apparently. I'll play with it more tonight. I uploaded some additional photos for your viewing pleasure.

Thank you!


Xoom - Root and ROM's

So at this time I've opted to not reinstall Tiamat on my Xoom until I get confirmation that it won't cause issues with the LTE service. (Which is AMAZING) I have Root back and am using the Rogue Arcturus Kernel. As of right now, since I'm reading a lot of issues with the ROM's interaction w/ the new update I'm going to play with Stock for a while.

The 4G/LTE upgrade wasn't huge, as I mostly use Wifi. The speeds are amazing, but honestly, the device was perfectly functional before w/ just the 3G service. As of right now though when I hold my Xoom it just feels complete, like this is what is was originally supposed to be. And finally I don't have to sit and wait around for full functionality. So I'm a happy camper and love my Xoom!
 

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Saintfyre

Senior Member
Feb 24, 2011
496
119
0
Portland, Oregon
The upgrade Depot where our Xoom's will be receiving their long awaited upgrades is located at:

CTDI
2246 Galvin Drive
Elgin, Illinois 60124


It looks like a Third Party will be doing the upgrade.... http://www.ctdi.com/

The profile from their website:

Founded in 1975, CTDI is a full-service, global engineering, repair and logistics company providing best-cost solutions to the communications industry. CTDI’s one-stop service commitment to customers has fueled the growth from a core business of equipment repair to include:

*
Wireline Repair and Logistics
*
Wireless Repair and Logistics
*
Engineering and Network Deployment Services
*
Reuse and Supply Management Services
*
Product Engineering and Manufacturing
*
IT Systems Integration and Development
*
CPE Product (Set-Top Box, Modems & Data) Repair

CTDI’s customers include the major Telecom and Cable service providers and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 5,000 employees in 45 facilities worldwide.
 

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Lothaen

Senior Member
Jun 4, 2010
4,078
413
0
plus.google.com
Would be interesting to know if you get your actual device back (s/n etc.) and if they wipe data/re-flash a new ROM on it...

or if they are literally just installing an LTE chip...
 

dimitri407

Senior Member
Jun 19, 2007
229
21
0
Finished mine this morning and waiting for the package to arrive but I think I am going to wipe mine and use the stock images on mine before I send it out. Just to be safe.
 

mobilehavoc

Senior Member
Mar 12, 2006
2,172
354
0
I did the process on my Xoom so it all worked but I couldn't print out the packaging slip. The only thing of value on there is the RMA number right? I'll just make my own packaging slip I guess. Can't figure out how to get it again.
 

Saintfyre

Senior Member
Feb 24, 2011
496
119
0
Portland, Oregon
I did the process on my Xoom so it all worked but I couldn't print out the packaging slip. The only thing of value on there is the RMA number right? I'll just make my own packaging slip I guess. Can't figure out how to get it again.

You should get an email with the RMA number, and on the tracking website you can use your Contact Phone number and Zip Code or Serial Number to track it.
 

tpham08901

Senior Member
Mar 24, 2011
57
19
0
Jersey City
just submitted my request my box should be here tomorrow ( 9/30 ). Just a side note to people who may not be home when the package is delivered, they are requiring signatures. If you will not be home when it will be sent they are allowing you to use a different address, i put in my work address to make things easier.

Since we can change the address to anything we want i would assume anyone who bought a xoom second hand (craigslist ebay etc) should be able to complete the upgrade process without any problem.
 

Scoop24

Senior Member
Apr 14, 2010
865
31
0
NY
Would have been nice if when you filled the info out. They told you if you got the dock or not.

Sent from my Xoom using xda premium
 
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