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Latest Update - Facial Recognition Worse?

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JDM9499

Senior Member
Jul 22, 2010
165
31
When I first got the phone yesterday, unlocking the phone was crazy fast with the facial recognition. This morning, I got the latest software update, and now, it's basically unusable. Has anyone else experienced this?
 
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bossg4

Senior Member
Jul 18, 2010
62
23
Austin
When I first got the phone yesterday, unlocking the phone was crazy fast with the facial recognition. This morning, I got the latest software update, and now, it's basically unusable. Has anyone else experienced this?
The update was to improve the security. You may need to resetup. They made it more sensitive so it can't be unlocked with a pic as easily
 

JDM9499

Senior Member
Jul 22, 2010
165
31
The update was to improve the security. You may need to resetup. They made it more sensitive so it can't be unlocked with a pic as easily

After the update, it was a night and day difference. I tried registering my face again multiple times, and it worked maybe 3-10 times. It was terrible. I just reset my device though after I registering another facial input, and it's back to how it was - super fast. I'll continue to monitor if it reverts back to being unusable.
 

kuulhus

Member
Dec 14, 2009
27
14
Same issue. The first day I got my phone I was actually bragging to everyone how amazing and fast the face unlock was. After the update it sucks, to the point where I just can't use it. I did register my face again multiple times as well.
 

JDM9499

Senior Member
Jul 22, 2010
165
31
Same issue. The first day I got my phone I was actually bragging to everyone how amazing and fast the face unlock was. After the update it sucks, to the point where I just can't use it. I did register my face again multiple times as well.

It's back to be crap now. After I reset the phone, it was working great again, but now not so much. I even get a pop-up sometimes saying to clean the lens!! It's spotless!

The iris scanner now is what the facial recognition WAS before the update. So, I'll start using that until this is figured out and solved because at least facial recognition works with glasses on.
 

eniorodriig

Member
Feb 22, 2016
32
10
Try registering your face much closer , cover most of it but not 100%, leave a gap of 2 or 3 cm. Also have you tried turning on the "faster recognition" option?
 

kuulhus

Member
Dec 14, 2009
27
14
It's back to be crap now. After I reset the phone, it was working great again, but now not so much. I even get a pop-up sometimes saying to clean the lens!! It's spotless!

The iris scanner now is what the facial recognition WAS before the update. So, I'll start using that until this is figured out and solved because at least facial recognition works with glasses on.

Yup using the iris scanner as well now. Surprisingly faster than the first day which is weird, but still not as fast as face unlock :(. I wonder which takes more battery
 

eniorodriig

Member
Feb 22, 2016
32
10
Where's the faster recognition setting

Settings -> Lock Screen and Security -> Face Recognition

You should be able to find the "Faster Recognition" option in there. I believe this came bundled with an update i received today, i cannot remember also having this option before. Take a look there and make sure the phone is up to date.

I believe there is improvement to be made here, hopefully once we start rooting this puppy , someone can come along and tweak a few settings.
 

ITNV

Senior Member
Jun 26, 2008
410
48
Settings -> Lock Screen and Security -> Face Recognition

You should be able to find the "Faster Recognition" option in there. I believe this came bundled with an update i received today, i cannot remember also having this option before. Take a look there and make sure the phone is up to date.

AT&T user here. Got the OTA update yesterday that made the facial recognition terrible and I don't have the "Faster Recognition" option.

EDIT: I should also mention that I have redone the facial setup multiple times since the update and it's still noticeably worse than before the update.
 
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tim2london

Senior Member
Mar 12, 2013
412
112
how safe is the iris scanner - from a medical POV
when activating it - you get loads of disclaimers including one saying to always keep at least 8 inch between eyes and phone to prevent retina damage - i mean WTF!!!!!!
has anyone looked into this ****?
 

woodydog

Senior Member
May 19, 2012
523
116
OHIO
how safe is the iris scanner - from a medical POV
when activating it - you get loads of disclaimers including one saying to always keep at least 8 inch between eyes and phone to prevent retina damage - i mean WTF!!!!!!
has anyone looked into this ****?
Yeah I saw the warning that scared me. I'm a delivery driver and drive around 350mi a day Monday- Friday can't have my eyes damaged. Plus just payed 4500 for lasic
 

alexkaye

Senior Member
Feb 16, 2015
91
28
Yeah since the Att update face recognition doesn't work at all for me, wellaybe 1 time out if 10. Annoying. I'm not bothered someone could use a photo of me to unlock. If my phone is ever out of my possession for that long, I'm disabling it remotely anyway
 

vinscuzzy

Senior Member
Mar 5, 2006
315
36
Yep, got my s8 last night, was showing my GF how incredible facial recognition was, THEN I applied the update. Doesn't work at all, the fingerprint scanner is in the worst possible place, and I wear glasses so the iris scanner won't work for me. I can't believe I'm starting to miss the fingerprint scanner on the S7.
 

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    When I first got the phone yesterday, unlocking the phone was crazy fast with the facial recognition. This morning, I got the latest software update, and now, it's basically unusable. Has anyone else experienced this?