Hi all. New here, first post.
Just wanted to talk about my experience with this tablet receiving this new system update OTA (version 14.0.127). It was about 2 days ago. I woke up, & saw that the tablet must have updated itself overnight, and rebooted itself. I started using the tablet, thinking wow ... this is slick! I thought it was just a new version of ZUI, and just realizing lately that it's also on Android 12 now. Nice.
Problem I had though, was the Play store error (that others on here have been talking about). Clicking on the Play store would show a "error retrieving information from server df-dferh-01" error msg.
I had trouble trying to resolve this. Instead of using the internet looking for answers first, I tried clearing Play store cache and Google Play Services cache. Then I tried uninstalling them (but seems you can't). Then I bumbled around trying to download Play store APK's, and getting error msgs that some couldn't install. It was starting to become a confusing mess. I was too tired to fix the issue, so went to bed.
I'm not sure how I fixed this today, but I remember last, again clearing all data for both Google Play store app and Google Play Services. Then I went to Apps Management, clicked the 3 dots. Went to Google Basic Services, and turned that off! (I think that's key). Then I uninstalled Chrome browser. I was in Firefox browser on the play store page (trying to get Chrome again), and had to re-login to my Google account.
I'm not sure why or how, but clicking on Play store app on the tablet, suddenly started working again. I think after I re-enabled Google Basic Services.
I'm sorry I don't have a clear and concise answer to how I fixed the issue. But this was my experience. Hope it helps someone.
Just wanted to talk about my experience with this tablet receiving this new system update OTA (version 14.0.127). It was about 2 days ago. I woke up, & saw that the tablet must have updated itself overnight, and rebooted itself. I started using the tablet, thinking wow ... this is slick! I thought it was just a new version of ZUI, and just realizing lately that it's also on Android 12 now. Nice.
Problem I had though, was the Play store error (that others on here have been talking about). Clicking on the Play store would show a "error retrieving information from server df-dferh-01" error msg.
I had trouble trying to resolve this. Instead of using the internet looking for answers first, I tried clearing Play store cache and Google Play Services cache. Then I tried uninstalling them (but seems you can't). Then I bumbled around trying to download Play store APK's, and getting error msgs that some couldn't install. It was starting to become a confusing mess. I was too tired to fix the issue, so went to bed.
I'm not sure how I fixed this today, but I remember last, again clearing all data for both Google Play store app and Google Play Services. Then I went to Apps Management, clicked the 3 dots. Went to Google Basic Services, and turned that off! (I think that's key). Then I uninstalled Chrome browser. I was in Firefox browser on the play store page (trying to get Chrome again), and had to re-login to my Google account.
I'm not sure why or how, but clicking on Play store app on the tablet, suddenly started working again. I think after I re-enabled Google Basic Services.
I'm sorry I don't have a clear and concise answer to how I fixed the issue. But this was my experience. Hope it helps someone.
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