LG G3 camera lens scratches?

[kylothow]

Hi all.
I've received my brand new LG G3 32GB international D855. Awesome phone, really.
Anyway I've encountered some hardware related problems:
1st I've noticed that top and bottom of the screen are brighter, but I think it's due to the LCD technology itself (used amoleds in the last 3 years so a different technology with different and, imho, worse problems).
2nd, and the topic of this question, my camera is showing few very light scratches on the back lens. From my tests, fortunately, I realized that they're not visible in any kind of photo.
I used a cover and a screen protector since I unboxed.
My question is: is anyone experiencing similar issue? Is the lens so easy to damage?
I'm pretty worried because my Note 3 never showed a scratch in 7 months used without any kind of protection...

Sent from my LG-D855 using XDA Premium 4 mobile app

 

[4ndroid99]

I have also used a bumper case since the 1st day. I checked my camera lens just now and did not notice any scratches. I think it might be a manufacturing fault.

 

[armadafan271]

Not sure my G2 had a ton of scratches too but it never came out in photos... so you should be A-OK... maybe just different glass types.

Note 3 has other quality issues *shakes* lol. S Pen die much? lol.

 

[kylothow]

Meanwhile I realised that the issue with the screen is an actual problem called screen bleeding, related to LCD's back illumination.

Sent from my LG-D855 using XDA Premium 4 mobile app

 

[ipwngeek]

I've had mine since 2 days prior to main release (know a guy, mwohaha)

I managed to drop it from my hand, when falling asleep in my chair after working with some stuff for 12h straight - it fell on the floor, and slid a good 20-30 cm across dust, and some "gravel particles" from my shoes - camera facing down. NO scratches.

I'm actually quite impressed

 

[kylothow]

I've had mine since 2 days prior to main release (know a guy, mwohaha)

I managed to drop it from my hand, when falling asleep in my chair after working with some stuff for 12h straight - it fell on the floor, and slid a good 20-30 cm across dust, and some "gravel particles" from my shoes - camera facing down. NO scratches.

I'm actually quite impressed

So they sent me a butter unity?
Wasn't sapphire indestructible?
Anyway I removed cover and the screen protector, actually they only covered the beautiful design... Just try a few day without nothing and see if the situation deteriorates.

Sent from my LG-D855 using XDA Premium 4 mobile app

 

[ipwngeek]

So they sent me a butter unity?
Wasn't sapphire indestructible?
Anyway I removed cover and the screen protector, actually they only covered the beautiful design... Just try a few day without nothing and see if the situation deteriorates.

Sent from my LG-D855 using XDA Premium 4 mobile app

I guess you got a faulty unit; I'd send it in to LG, or at least go on the live chat. That should do the trick, I hope!

 

[BurningRain]

sounds like a manufacturing fault. just swap it...i used the bumper too no scratches so far

 

[kylothow]

sounds like a manufacturing fault. just swap it...i used the bumper too no scratches so far

Yeah but I don't know how LG operates... I can't stay without phone for weeks...

Sent from my LG-D855 using XDA Premium 4 mobile app

 

[kylothow]

If I'm not wrong I have 2 years to have free reparations/replacements right? Scratches aren't affecting my photos and are only barely visible with naked eye and only in determinated light conditions. If the problem becomes worse or photos will deteriorate I'll update this thread with my experience with LG's warranty system.
For now this phone rocks.

Sent from my LG-D855 using XDA Premium 4 mobile app

 

[gustavocoelho]

I've noticed some "light leaks" on the top and the bottom of the screen. It's nothing so disturbing, but it's not acceptable in a high end phone like the G3. :/
Anyone else noticed this? Is more visible when you're seen a darker color on the entire screen.

 

[kylothow]

I've noticed some "light leaks" on the top and the bottom of the screen. It's nothing so disturbing, but it's not acceptable in a high end phone like the G3. :/
Anyone else noticed this? Is more visible when you're seen a darker color on the entire screen.

I've also, but it's very hard to notice and when watching films or playing games is almost invisible.

Anyway guys I've an update for you: I'm not crazy scratches are very visible under direct light and I'll definely contact the seller...

 

[kylothow]

Little update

Sent the phone back to the shop (yes, directly to the seller because it was less than 10 days I have bought it :victory, it should get there on Monday.
Let's see if the screen leaky borders, creacky cover and most important buttery lens are enough for a replacement :fingers-crossed:

I'll update you when the shop will contact me.

 

[kylothow]

Another and last update

The shop received the faulty phone today and replaced with a new one
I should get it tomorrow :victory:

 

[helikido]

The shop received the faulty phone today and replaced with a new one
I should get it tomorrow :victory:

Let us know about those borders.

 

[kylothow]

Let us know about those borders.

I'm testing it now, they also replaced the wall charger that produced a kind of electric noise (and I forgot to tell them it did...)
Another update after the screen tests.

EDIT:
Anyway, a note: the "old" G3 had a "tight" USB which was a pain to plug... the new one works as it should
the "old" G3 had orrible blacks... the new one has very darker blacks
The screen still have the barely visible blue bar on top (seem to be a G3 feature) and has little brighter bottom borders... so I think it's the LCD itself and not a defect. I tested the screen with a simple app called something like Screen Test and every color is uniform (no illumination problems, darker bars/leaks, nothing.
THIS PHONE DOESN'T HAVE AM/PM BUG!

EDIT2:
LOL, AM/PM bug still present

 

[helikido]

I'm testing it now, they also replaced the wall charger that produced a kind of electric noise (and I forgot to tell them it did...)
Another update after the screen tests.

EDIT:
Anyway, a note: the "old" G3 had a "tight" USB which was a pain to plug... the new one works as it should
the "old" G3 had orrible blacks... the new one has very darker blacks
The screen still have the barely visible blue bar on top (seem to be a G3 feature) and has little brighter bottom borders... so I think it's the LCD itself and not a defect. I tested the screen with a simple app called something like Screen Test and every color is uniform (no illumination problems, darker bars/leaks, nothing.
THIS PHONE DOESN'T HAVE AM/PM BUG!

EDIT2:
LOL, AM/PM bug still present

By any chance can you tell me if you have a model with revised hardware? Because i thought all G3's had a hard to plug in usb (including mine).

About the borders i seem to have them too. I think its normal because i can notice them on all lcd displays like the iphone.

On the lowest screen brigtness, during day light my navigation bar is darker than the black bezel on the phone so i assume that yours is the same correct?

And my charger also starts hissing when charging the phone. Weird thing is it also makes the phone hiss when i have earphones on. I dont know if i should be worried.

 

[kylothow]

By any chance can you tell me if you have a model with revised hardware? Because i thought all G3's had a hard to plug in usb (including mine).

About the borders i seem to have them too. I think its normal because i can notice them on all lcd displays like the iphone.

On the lowest screen brigtness, during day light my navigation bar is darker than the black bezel on the phone so i assume that yours is the same correct?

And my charger also starts hissing when charging the phone. Weird thing is it also makes the phone hiss when i have earphones on. I dont know if i should be worried.

Accessed phone infos from dialer and it says rev 1.0 like the "old" one.
Yeah I've set brightness to auto and the navbar is barely visible, not like an amoled but the "old" phone had blueish black which was horrible while watching movies even in a dark room with brightness set to minimum
And the new wall charger has the same problem so I think it's normal and it shouldn't explode
I'm not sure about the headphones+charger issue, sorry.
I can hear interference with earphones but I'm not sure of what you mean...

 

[helikido]

Accessed phone infos from dialer and it says rev 1.0 like the "old" one.
Yeah I've set brightness to auto and the navbar is barely visible, not like an amoled but the "old" phone had blueish black which was horrible while watching movies even in a dark room with brightness set to minimum
And the new wall charger has the same problem so I think it's normal and it shouldn't explode
I'm not sure about the headphones+charger issue, sorry.
I can hear interference with earphones but I'm not sure of what you mean...

Yeah i thought so.

The blacks are normal to be a little bluish. All lcd are like that and even mine to a small degree.

Thank you for your reply lol. Good luck with your phone buddy

 

[oilslickjim]

Scratched? How about fully cracked!

First - the phone was not dropped or have any impacts other than what you might get from walking with a phone in your pocket. Other than normal daily use, safe handling and really careful use the phone had nothing happen to it. I cannot pick even a medium bump that happened, but now I have a cracked lens with a hole exposing the camera beneath. LG is warning me that 'mishandling' is not covered ... I certainly did not mishandle the phone in any way.
Link to other forum: http://forum.xda-developers.com/lg-g3/help/lg-g3-cracked-lens-hours-box-t2812323
Here is the video I made for Youtube: https://www.youtube.com/watch?v=zH1fNexSNQk