LG G3 D855 shutsdown on its own

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zafsta

New member
Aug 27, 2012
4
2
Been having the same issue here. Shutdowns and then once updated to 10g it would do restarts.

The only "fix" that works at the moment is the WakeLock app and setting it to "PARTIAL_WAKE_LOCK". I haven't encountered a restart/shutdown while using this app. Only issue with the app is it might use a little bit more battery.

Let's hope they can resolve this issue asap as it is a great phone.
 

Spirti1976

Member
Jul 29, 2014
14
0
After updating to 10g all went cool for 16 days (maybe it could reboot during the night but this wouldn't bother me at all), and on Sunday I got the reboot during the day, phone was just lying on the table. It happened only once so far so actually it's not a big problem for me. Still much much better than shutdowns.
 

menyheart

Member
Jul 30, 2014
29
3
Well ive had numerous auto-reboots since installing the 10G OTA update, but last night i had a full shutdown with no reboot, had to pull the battery to get it back on - Mine seems to be getting worse in the frequency of the shutdowns, only problem is, its still totally random and i cant work out what causes it to replicate it or even give a technician a rough idea at what he/she should do to get it to happen - ringing LG UK again shortly see what they say, i imagine send it in for repair, but will it do it for them? not a clue due to the random nature of the issue.

LG UK told me as the 32GB variant is not being sold in the UK that the handset is not UK Variant. It means that I cannot send it back to them for repair. :)

I was told to take it back to the "originating" country LG service center .... well, thanks :(
 

jscsltd

Senior Member
Aug 1, 2005
246
24
melton mowbray
I've been watching this as I was about to go and buy a G3 this week. I'm now holding fire on the purchase as it doesn't seem to just a few isolated phones.
Hope you guys get some sort of resolution as this would have drove me crazy.

Sent from my GT-N7105 using XDA Free mobile app
 

liamR

Senior Member
Feb 14, 2007
845
141
Just a thought... Maybe when the phone gets very hot it's causing cumulative damage to the pcb (mb) and that's why the problem appears after a few days or weeks and becomes worse as time goes by. But it doesn't explain how HR and software updates causing it to work normally for awhile.
 

tgmh

Member
Jul 20, 2014
44
3
Constanta
This is why ive mentioned in one of my previous posts that no1 could clearly figure out what the cause might be. Its everything completely random...there are also 2 shutdown types (deep sleep type and removing battery being needed one ),after V10G updates most of the shutdowns turned into reboots BUT lets not forget,even after V10G update there was ppl saying they still get shutdowns,not only reboots.
Again,pls ppl be tolerant with my english.
 
Last edited:

blackmark87

Member
Aug 11, 2014
39
3
Just a thought... Maybe when the phone gets very hot it's causing cumulative damage to the pcb (mb) and that's why the problem appears after a few days or weeks and becomes worse as time goes by. But it doesn't explain how HR and software updates causing it to work normally for awhile.

it can be that...cuz 99% of the time g3 turn himself off in stand-by...so he is cold...it's just some motherboard bug...ps lg knows for the problem,but in this xda topic i see that people still have shotdown problem :(

quote:

LG deeply regrets that some of the first buyers of the power and functionality of the LG G3 could not have a good time and has developed a software update (V10G-EUR-XX), which fixes the known issues. The software update is available as of today and is available to customers via FOTA or PC Suite (under software updates and drivers) provided.

LG apologizes for the inconvenience and hope that all those affected by the update without interference fun with her LG G3 will have.
 
Aug 12, 2014
25
0
Vg10-EUR-XX

the update mentioned above is a ****ty update it seems like just a work around for the bug instead of shutdowns it does reboot sneakily...most users wont even notice it ....its like LG is trying to fool us...
 

Kentarii

Member
Jan 13, 2012
16
2
I have had the same issue as well on a European model running software version: V10e-EUR-XX

Does not matter whether I'm running ART or Dalvik, it shuts down at random times when I don't use the phone.

Just updated to V10g-EUR-XX.. hopefully this version resolves it.
Update claims to fix some power optimization issues and google issues.
http://forum.xda-developers.com/lg-g3/general/updated-firmware-v10g-t2834015

Time to brush up on German:
http://www.lgblog.de/2014/07/31/update-fur-lg-g3-behebt-plotzliche-abschaltung-des-smartphones

Or in Google English:
https://translate.google.com/transl...bschaltung-des-smartphones&edit-text=&act=url
 
Last edited:
Aug 12, 2014
25
0
Note

I have had the same issue as well on a European model running software version: V10e-EUR-XX

Does not matter whether I'm running ART or Dalvik, it shuts down at random times when I don't use the phone.

Just updated to V10g-EUR-XX.. hopefully this version resolves it.
Update claims to fix some power optimization issues and google issues.
http://forum.xda-developers.com/lg-g3/general/updated-firmware-v10g-t2834015


Please download Bootlog uptime because sometimes the device restarts without owners notice.
 

liamR

Senior Member
Feb 14, 2007
845
141

Rogero

Senior Member
Dec 10, 2005
83
20
Fanar
www.tortuga-cove.com
so basically nobody knows G3 owner that hasa no problem with his phone????

I have the D855 32gb international and I only had 2 shutdowns initially when i had the phone on factory fw v10a, now i am on v10i global, 7 days up time using the phone with wifi and a lot of applications and games installed, no problems at all anymore, i have bootlog application installed and it shows 0 crashes which means the phone never rebooted itself either.

My friend who bought his G3 a day before me still using it on factory fw v10a, never updated it and also he didn't encounter any problem with his device yet.

Something to mention here and i'm sure it's not related to the shutdown problem is that both me and my friend are using the LG original wireless charging stand from day 1, never used the cable to charge the devices.

Also we are both using the same provider, Alfa telecom (Lebanon)

I personally think the issue is related to the phone modem/radio compatibility. With each provider's setup as few people have already mentioned.

Sent from my LG-D855 using XDA Free mobile app
 
Last edited:

unciu

Member
Oct 18, 2008
9
1
More then 3 days alive after switching on ART, unrooted v10e on 32GB version Romania, died today after 2 consecutive cals I made. Before switching to ART, roughly I had 3 or 4 days without auto shut down.

Sent from my LG-D855 using XDA Free mobile app
 

blackmark87

Member
Aug 11, 2014
39
3
I have the D855 32gb international and I only had 2 shutdowns initially when i had the phone on factory fw v10a, now i am on v10i global, 7 days up time using the phone with wifi and data connection and a lot of applications and games installed, no problems at all anymore, i have bootlog application installed and it shows 0 crashes which means the phone never rebooted itself either.

My friend who bought his G3 a day before me still using it on factory fw v10a, never updated it and also he didn't encounter any problem with his device yet.

Something to mention here and i'm sure it's not related to the shutdown problem is that both me and my friend are using the LG original wireless charging stand from day 1, never used the cable to charge the devices.

Also we are both using the same provider, Alfa telecom (Lebanon)

I personally think the issue is related to the phone modem/radio compatibility. With each provider's setup as few people have already mentioned.

Sent from my LG-D855 using XDA Free mobile app



do u have G3 flasher tool link and v10i global link????

---------- Post added at 04:47 PM ---------- Previous post was at 04:43 PM ----------

do u have G3 flasher tool link and v10i global link????

never mind I found it
 

tscjoki

Member
Jan 19, 2009
42
7
Since version v10g I had no more shutdown...maybe some reboots, but I didn't notice them.
Let's wait for version v10i or even v10j apparently available in some countries yet and solving as well the shutdown/reboot problem as well as some bugs like de homebutton lag.
 

tomb007

Member
Jul 31, 2014
8
0
I am in the UK and have 10g-EUR-xx, my shutdowns have turned to reboots, however the reboot
requires SIM pin code and full disk encryption password, so the phone is effectively off until I realize.
 

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  • 6
    LG Nordic officially acknowledges the problem

    I have a 32gig version of the G3 and after several attemps to get LGs attention I went to the media here in Denmark. That got their attention and LG now officially acknowledges that there's an issue.

    Apparently an update is a month away...

    I cant post the link the to article, but go to goo.gl slash q4qsrL and check it out
    4
    I updated the phone to 10h and it has been running 2 days 55m without any reboot or shutdown, previously running 10g auto reboot every 1-2 days and before that it would auto shutdown every day or two

    Sent from my LG-D855 using XDA Premium 4 mobile app
    4
    It has been 24 hours since the update v10e and it still running just fine without any problem. I have tried to do everything that I had problem with and it has no problem at all! Hopes it will solve the problem forever
    Will update you guys daily.
    4
    WHY LG G3 is better than the competition.

    Reported issues on HTC One M8 :

    1. No SIM card error
    2. Phone crashes at random ( It crashes!!You have to reset the phone. G3 will at least gracefully shut down or hibernate, but both phones seems to have this fixed in their latest updates)
    3.Camera app crashes occasionally
    4. Bluetooth connectivity issues.
    5. Dead or stuck pixels


    Reported issues on Galaxy S5 :
    1. Its more likey to get water damage that the LG G3 although its supposed to be waterresistant and G3 is not. So thats a +1 for the G3 because of its premium build quality.
    2. Lag and Jitter is the most prominent in the S5 , as compared to all the other flagships.
    3. Phone Screen hibernates ( just like in some G3s) but the harware keys turn on without the screen ( supposed to be fixed, but users still have this issue)(You have to reset the phone)
    4. Camera is highly overrated, delivers ****ty focus and takes longer than expected as compared to G3 or xperia z2.
    5. Camera fails! yes, it just throws up errors at times.

    Reported issues on xperia z2: ( the absolute worst)
    1.Dropped calls and proximity sensor jst turns screen on and off unnecessarily.
    2. Xperia Z2 won’t turn on ( yes this phone crashes too. But it almost refuses to turn on, at least we have a removable battery)
    3. Receiver issues during calls and overall muffled sound. ( because of the stupid waterproofing crap that is virtually useless)
    4. Overheating
    5.Wi-Fi connectivity issues and wifi drops.
    6.Several audio and hardware related issues.
    7. The phone actually sucks at 4k video and the 20mp camera also sucks and is not optimized correctly, should have been implemented in snapdragon 805.
    8. Several hardware complaints from multiple users.

    Reported issues with LG G3:
    1.G3 shuts down by itself
    2.Battery life and overheating ( this is reported my morons who think the G3 was designed for gaming all day) ( this is expected from a phone with this kind of screen , moreover it has a better battery life that S5, HTC one m8 and iphone 5s. The only phone with arguably better batterylife is the xperia z2, which sucks in other ways)
    3. Phone turns on in your pocket ( this is because of the knock-to-light up screen thing, you can easily disable it if you face this issue, or place the phone in your pocket with the screen facing outwards)

    Reported issues in iphone 5s :
    1) Several issues and app crashes with the early 7.1.1 iOS 7
    2)Inaccurate sensors
    3) Issues with some apps not responding to the hardware and vice versa ( fixed overtime since 5S is relatively older now)



    Conclusion : LG G3 is by far the best smartphone and will be fixed with fast update roll-outs as compared to the competition , where clients are still facing issues.


    HOPE THIS MAKES YOU SMILE NOW.