LG G3 D855 shutsdown on its own

[zafsta]

Been having the same issue here. Shutdowns and then once updated to 10g it would do restarts.

The only "fix" that works at the moment is the WakeLock app and setting it to "PARTIAL_WAKE_LOCK". I haven't encountered a restart/shutdown while using this app. Only issue with the app is it might use a little bit more battery.

Let's hope they can resolve this issue asap as it is a great phone.

 

[Spirti1976]

After updating to 10g all went cool for 16 days (maybe it could reboot during the night but this wouldn't bother me at all), and on Sunday I got the reboot during the day, phone was just lying on the table. It happened only once so far so actually it's not a big problem for me. Still much much better than shutdowns.

 

[menyheart]

Well ive had numerous auto-reboots since installing the 10G OTA update, but last night i had a full shutdown with no reboot, had to pull the battery to get it back on - Mine seems to be getting worse in the frequency of the shutdowns, only problem is, its still totally random and i cant work out what causes it to replicate it or even give a technician a rough idea at what he/she should do to get it to happen - ringing LG UK again shortly see what they say, i imagine send it in for repair, but will it do it for them? not a clue due to the random nature of the issue.

LG UK told me as the 32GB variant is not being sold in the UK that the handset is not UK Variant. It means that I cannot send it back to them for repair.

I was told to take it back to the "originating" country LG service center .... well, thanks

 

[blackmark87]

so basically nobody knows G3 owner that hasa no problem with his phone????

 

[tgmh]

so basically nobody knows G3 owner that hasa no problem with his phone????

I personally dont. All ppl i know got this shutdown/reboot issue,plus with time passing becomes worse,like happening much more often. Thats the sad truth.

 

[jscsltd]

I've been watching this as I was about to go and buy a G3 this week. I'm now holding fire on the purchase as it doesn't seem to just a few isolated phones.
Hope you guys get some sort of resolution as this would have drove me crazy.

Sent from my GT-N7105 using XDA Free mobile app

 

[liamR]

Just a thought... Maybe when the phone gets very hot it's causing cumulative damage to the pcb (mb) and that's why the problem appears after a few days or weeks and becomes worse as time goes by. But it doesn't explain how HR and software updates causing it to work normally for awhile.

 

[tgmh]

This is why ive mentioned in one of my previous posts that no1 could clearly figure out what the cause might be. Its everything completely random...there are also 2 shutdown types (deep sleep type and removing battery being needed one ),after V10G updates most of the shutdowns turned into reboots BUT lets not forget,even after V10G update there was ppl saying they still get shutdowns,not only reboots.
Again,pls ppl be tolerant with my english.

 

[liamR]

I posted a poll here -

http://forum.xda-developers.com/lg-g3/general/shutdown-reboot-bug-please-vote-t2845569

Please vote

 

[blackmark87]

Just a thought... Maybe when the phone gets very hot it's causing cumulative damage to the pcb (mb) and that's why the problem appears after a few days or weeks and becomes worse as time goes by. But it doesn't explain how HR and software updates causing it to work normally for awhile.

it can be that...cuz 99% of the time g3 turn himself off in stand-by...so he is cold...it's just some motherboard bug...ps lg knows for the problem,but in this xda topic i see that people still have shotdown problem

quote:

LG deeply regrets that some of the first buyers of the power and functionality of the LG G3 could not have a good time and has developed a software update (V10G-EUR-XX), which fixes the known issues. The software update is available as of today and is available to customers via FOTA or PC Suite (under software updates and drivers) provided.

LG apologizes for the inconvenience and hope that all those affected by the update without interference fun with her LG G3 will have.

 

[Ahmed Asiem El Behidy]

Vg10-EUR-XX

the update mentioned above is a ****ty update it seems like just a work around for the bug instead of shutdowns it does reboot sneakily...most users wont even notice it ....its like LG is trying to fool us...

 

[Kentarii]

I have had the same issue as well on a European model running software version: V10e-EUR-XX

Does not matter whether I'm running ART or Dalvik, it shuts down at random times when I don't use the phone.

Just updated to V10g-EUR-XX.. hopefully this version resolves it.
Update claims to fix some power optimization issues and google issues.
http://forum.xda-developers.com/lg-g3/general/updated-firmware-v10g-t2834015

Time to brush up on German:
http://www.lgblog.de/2014/07/31/update-fur-lg-g3-behebt-plotzliche-abschaltung-des-smartphones

Or in Google English:
https://translate.google.com/transl...bschaltung-des-smartphones&edit-text=&act=url

 

[Ahmed Asiem El Behidy]

Note

I have had the same issue as well on a European model running software version: V10e-EUR-XX

Does not matter whether I'm running ART or Dalvik, it shuts down at random times when I don't use the phone.

Just updated to V10g-EUR-XX.. hopefully this version resolves it.
Update claims to fix some power optimization issues and google issues.
http://forum.xda-developers.com/lg-g3/general/updated-firmware-v10g-t2834015

Please download Bootlog uptime because sometimes the device restarts without owners notice.

 

[liamR]

the update mentioned above is a ****ty update it seems like just a work around for the bug instead of shutdowns it does reboot sneakily...most users wont even notice it ....its like LG is trying to fool us...

I'm using the app in the link below to monitor the shutdowns/reboots, when it occurs it will appear as 'unknown shutdown' instead of just 'shotdown'.

https://play.google.com/store/apps/details?id=orbin.boot_logs

 

[Rogero]

so basically nobody knows G3 owner that hasa no problem with his phone????

I have the D855 32gb international and I only had 2 shutdowns initially when i had the phone on factory fw v10a, now i am on v10i global, 7 days up time using the phone with wifi and a lot of applications and games installed, no problems at all anymore, i have bootlog application installed and it shows 0 crashes which means the phone never rebooted itself either.

My friend who bought his G3 a day before me still using it on factory fw v10a, never updated it and also he didn't encounter any problem with his device yet.

Something to mention here and i'm sure it's not related to the shutdown problem is that both me and my friend are using the LG original wireless charging stand from day 1, never used the cable to charge the devices.

Also we are both using the same provider, Alfa telecom (Lebanon)

I personally think the issue is related to the phone modem/radio compatibility. With each provider's setup as few people have already mentioned.

Sent from my LG-D855 using XDA Free mobile app

 

[unciu]

More then 3 days alive after switching on ART, unrooted v10e on 32GB version Romania, died today after 2 consecutive cals I made. Before switching to ART, roughly I had 3 or 4 days without auto shut down.

Sent from my LG-D855 using XDA Free mobile app

 

[blackmark87]

I have the D855 32gb international and I only had 2 shutdowns initially when i had the phone on factory fw v10a, now i am on v10i global, 7 days up time using the phone with wifi and data connection and a lot of applications and games installed, no problems at all anymore, i have bootlog application installed and it shows 0 crashes which means the phone never rebooted itself either.

My friend who bought his G3 a day before me still using it on factory fw v10a, never updated it and also he didn't encounter any problem with his device yet.

Something to mention here and i'm sure it's not related to the shutdown problem is that both me and my friend are using the LG original wireless charging stand from day 1, never used the cable to charge the devices.

Also we are both using the same provider, Alfa telecom (Lebanon)

I personally think the issue is related to the phone modem/radio compatibility. With each provider's setup as few people have already mentioned.

Sent from my LG-D855 using XDA Free mobile app

do u have G3 flasher tool link and v10i global link????

---------- Post added at 04:47 PM ---------- Previous post was at 04:43 PM ----------

do u have G3 flasher tool link and v10i global link????

never mind I found it

 

[tscjoki]

Since version v10g I had no more shutdown...maybe some reboots, but I didn't notice them.
Let's wait for version v10i or even v10j apparently available in some countries yet and solving as well the shutdown/reboot problem as well as some bugs like de homebutton lag.

 

[tomb007]

I am in the UK and have 10g-EUR-xx, my shutdowns have turned to reboots, however the reboot
requires SIM pin code and full disk encryption password, so the phone is effectively off until I realize.

 

[inn3rcity]

Since I switched the network to gsm/wcmda from gsm/wcmda/lte no more shutdowns.
Problem solved.

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