This is the major issue for G4 serial number starting with 505-509, as the production line there seems defected, if you send it to LG Service centre and they will replace your Mainboard (which is dissatisfied me)
LG G4 stuck in bootloop
- Thread starter verluci
- Start date
My phone it's from Czech Republic and serial start with 505... I'm am very sad after read this topic
?
?
I hereby confirm that I have tried the same things with no success...
Last Update: 14/01/2015 - LG refused warranty repair due to the device being rooted
Solution (Clean Software): RMA to LG or place of purchase
Solution (Modified Software): Find some paper to weigh down
Solution (General): Don't buy LG's Hardware - quality control is questionable at best
Although some people have reported getting some functionality back, no such luck for myself and majority of others.
What I didn't try;
Click the show content button to see what was tried and updates on the RMA. Pre-warning, this is my journey starting 12th December and is all condensed to 1 post.
I am Hopeful that everything else will be smooth. +rep to @nashant for the recommendation re LG customer services.
dentralp
Last edited by a moderator:
Just called LG. Didn't get any answer about details of what's happening, but they're sending me out a replacement this week. So no complaints here!
They only offered to repair my phone, which would take up to 14 days apparently
Where are you? Maybe UK customer service is better. Does help that we have a 1 year manufacturer's warranty over here, I guess. H815AT bought from Three Mobile in May. Maybe it helped that I mentioned that there seem to have been quite a few people who had this issue crop up towards the end of last week. Seems like quite a coincidence.
WTH! repair motherboard for 300 dollars
My G4 H815T Hong Kong version bought here in the Dubai UAE, called AlYousuf service center for LG,they are willing to charge at 300 dollars! LG wasn't supposed to replace motherboard for free? my serial number being 506, i've been too affected with annoying boot loop and unable to format the phone or anything! i was on Marshmallow stock build V20b? I think Dubai only sells H818/P variant, not sure about H815 variant!
My G4 H815T Hong Kong version bought here in the Dubai UAE, called AlYousuf service center for LG,they are willing to charge at 300 dollars! LG wasn't supposed to replace motherboard for free? my serial number being 506, i've been too affected with annoying boot loop and unable to format the phone or anything! i was on Marshmallow stock build V20b? I think Dubai only sells H818/P variant, not sure about H815 variant!
Yeah, that's the one. They were very helpful.
Hi This same thing happened with me.
It now showed optimizing apps and then again started the boot loop
It now showed optimizing apps and then again started the boot loop
Mine H818P with S/N 505, manufactured on May. I got bootloop 14 days ago, after 5 months of using and sent it to LG service center. They said approximately a week but it took couple week and I just got it yesterday. They said the mainboard was replaced. I asked the CS (or technician, can't tell from their uniform) he said it was replaced with new mainboard with latest production line (October they said, I can't confirm).
Now, I have a huge doubt and afraid to keep using it for the next few months. If this going to happen again, I'm out of luck with expired warranty. I cannot afford to lose my data, communication, and few hundred $. Maybe I will sell it and get another flagship phone before the selling price drop too low. Too bad, its certainly a great phone but unfortunately I'm disappointed now.
---------- Post added at 09:58 PM ---------- Previous post was at 09:40 PM ----------
Anyway can we start new thread to poll the S/N and production line date with bootloop problem (and already got the mainboard replaced)? I want to know the stats.
Is there any official announcement from LG (or something on H/W) that can assure that the new replacement motherboard will not have the defects as the older one?
Now, I have a huge doubt and afraid to keep using it for the next few months. If this going to happen again, I'm out of luck with expired warranty. I cannot afford to lose my data, communication, and few hundred $. Maybe I will sell it and get another flagship phone before the selling price drop too low. Too bad, its certainly a great phone but unfortunately I'm disappointed now.
---------- Post added at 09:58 PM ---------- Previous post was at 09:40 PM ----------
Anyway can we start new thread to poll the S/N and production line date with bootloop problem (and already got the mainboard replaced)? I want to know the stats.
Is there any official announcement from LG (or something on H/W) that can assure that the new replacement motherboard will not have the defects as the older one?
Worried if it can be repaired under in-box warranty
My H815T (hong kong version) being purchased from a grey market in Dubai, there's in-box warranty in original box, i'm worried that LG only repairs H818 variant only , I'm having annoying boot loop and checked my IMEI that my phone is 6 months old prior to manufacture date. Should I send my G4 to LG Hong Kong to replace motherboard for free? Hate to see the situation of G4 like this!
My H815T (hong kong version) being purchased from a grey market in Dubai, there's in-box warranty in original box, i'm worried that LG only repairs H818 variant only
, I'm having annoying boot loop and checked my IMEI that my phone is 6 months old prior to manufacture date. Should I send my G4 to LG Hong Kong to replace motherboard for free? Hate to see the situation of G4 like this!
When I read about these issues here and on reddit I thought this was a very isolated thing but I just got hit by the sudden shutdown and bootloop on my VS980 hw rev1.0...
Between the gps chip issues the G2 and now this on the G4 I will definitely not buy another LG phone anytime soon. Quality control seems to be non existent.
Has anyone had experience dealing with this issue in the US and or on Verizon? Getting a refurbished one instead would piss me off.. Especially after going through the **** show with the G2 before.
Between the gps chip issues the G2 and now this on the G4 I will definitely not buy another LG phone anytime soon. Quality control seems to be non existent.
Has anyone had experience dealing with this issue in the US and or on Verizon? Getting a refurbished one instead would piss me off.. Especially after going through the **** show with the G2 before.
Last edited:
The same problem. H815.
Never did Root or something.. Like the original.
The device not enter ot Recovery mood
Is there any chance of saving the information stored on the device?
Thank you for helping!
Never did Root or something.. Like the original.
The device not enter ot Recovery mood
Is there any chance of saving the information stored on the device?
Thank you for helping!
It's kinda getting scary. korean forums are filling up little by little, everyday now, with boot looping g4's and motherboard replacements.
One of the commenters said he had asked the service person about it, and he said that it could be either the internal storage memory chip problem, or firmware problem. But no official word on it yet.
Most common is after updating to MM. Maybe something in the new code is killing the internal storage chips? that would explain the motherboard replacement. I mean, if it was a firmware problem, they could easily reflash it with lollipop or something.
g4's internal memory is by toshiba nand. Normally if a storage gets screwy, you can reformat it and everything would be fine. but if the damage is extensive where a format wouldn't fix it, such as from overheating, then a motherboard replacement is the only option.
all i know is that my g4 is made in april and I haven't updated to MM. I'm sure I'm gonna eventually update to MM, but I don't want it to be a gamble. lol.
but as I mentioned in an earlier post, this also happened to some people who didn't update to MM yet.
my warranty us up I guess end of march, so i better do an update by then and use the phone heavily to see if it'll break. such a shame. it's a nice phone.
One of the commenters said he had asked the service person about it, and he said that it could be either the internal storage memory chip problem, or firmware problem. But no official word on it yet.
Most common is after updating to MM. Maybe something in the new code is killing the internal storage chips? that would explain the motherboard replacement. I mean, if it was a firmware problem, they could easily reflash it with lollipop or something.
g4's internal memory is by toshiba nand. Normally if a storage gets screwy, you can reformat it and everything would be fine. but if the damage is extensive where a format wouldn't fix it, such as from overheating, then a motherboard replacement is the only option.
all i know is that my g4 is made in april and I haven't updated to MM. I'm sure I'm gonna eventually update to MM, but I don't want it to be a gamble. lol.
but as I mentioned in an earlier post, this also happened to some people who didn't update to MM yet.
my warranty us up I guess end of march, so i better do an update by then and use the phone heavily to see if it'll break. such a shame. it's a nice phone.
Same issue just happened to me. My phone is H811 (T-Mobile) with an SN starting with 505 and manufacture date of 05/15. Contacted TMO and after going back and forth with somebody that didn't understand what a bootloop was they finally agreed to sending me a replacement.
Update: I have sent the phone back to my carrier (bought it via them and in The Netherlands the seller is responsible for the warranty) and it seems that they will replace it. There does not seem to be a software fix though.
This happened to me 2 weeks ago. I tried everything even a factory reset after 2 nights of bootloop. nothing worked so i brought it to LG they will repair it.
Our Apps
Get our official app!
The best way to access XDA on your phone
Nav Gestures
Add swipe gestures to any Android
One Handed Mode
Eases uses one hand with your phone