LG G5 H830 Network lock ???

[wari056]

LG G5 H830 Network lock
This device can be remotely unlock if eligible.
Please use the "device Unlock application to unlock the device.
Make sure the device has an internet connectivity to use the "Device Unlock" application

I purchased LG G5 H830T 32GB T-Mobile + GSM Unlocked Phone from ebay. (NEW)

June 15, 2017, purchases were duly used as SKTelcom service providers in Korea.
Through the LG Bridge Program, I received and used the normal upgrades.
I used well untill software update.
One weeks ago, After updating the performance enhancement version of
August 7th using the LG Bridge Program,

On the first screen a network lock occurred.
The software update of the LG Bridge program has been updated to the USB cable.

After the update,the smartphone has been rebooted and has been unable to contact the phone ever since.
Device Unlock appears along with the Network Lock Guide
Launch the Device Unlock app ,Device Unlock Apps have been Permanent
Unlock and then Unlock Failed.
The rest of the phone is available through Wi-Fi.
The setup indicates that the Mobile Data (Network) portion has been blocked from the setup.

I'm afraid I've lost my mind.
Visit the SKTelecomcustomer center to reset the USIM.
Same thing with USIM initialization.
There is no screen that enters the unlock code.

I contacted the LG Electronics Overseas Parts of Korea.
It is expected that it will be country lock by T-Mobile Server.
I searched around for the same thing around me, but there was no such thing as this.

T-Mobile T-MobileSupport
" I want you to know that we can't unlock the device since we don't have
any records of it on our data base. The device must be associated with
T-Mobile number and it must have a usage with T-Mobile network."

First of all, what I've done is
1. Factory reset (3 kinds reset, pad initialization.....)
2. ROM downgrade (an upgrade-forward version)

Android : 7.0
software version : H83020K

I pray you to help me.

 

[Kee2]

LG G5 H830 Network lock
This device can be remotely unlock if eligible.
Please use the "device Unlock application to unlock the device.
Make sure the device has an internet connectivity to use the "Device Unlock" application

I purchased LG G5 H830T 32GB T-Mobile + GSM Unlocked Phone from ebay. (NEW)

June 15, 2017, purchases were duly used as SKTelcom service providers in Korea.
Through the LG Bridge Program, I received and used the normal upgrades.
I used well untill software update.
One weeks ago, After updating the performance enhancement version of
August 7th using the LG Bridge Program,

On the first screen a network lock occurred.
The software update of the LG Bridge program has been updated to the USB cable.

After the update,the smartphone has been rebooted and has been unable to contact the phone ever since.
Device Unlock appears along with the Network Lock Guide
Launch the Device Unlock app ,Device Unlock Apps have been Permanent
Unlock and then Unlock Failed.
The rest of the phone is available through Wi-Fi.
The setup indicates that the Mobile Data (Network) portion has been blocked from the setup.

I'm afraid I've lost my mind.
Visit the SKTelecomcustomer center to reset the USIM.
Same thing with USIM initialization.
There is no screen that enters the unlock code.

I contacted the LG Electronics Overseas Parts of Korea.
It is expected that it will be country lock by T-Mobile Server.
I searched around for the same thing around me, but there was no such thing as this.

T-Mobile T-MobileSupport
" I want you to know that we can't unlock the device since we don't have
any records of it on our data base. The device must be associated with
T-Mobile number and it must have a usage with T-Mobile network."

First of all, what I've done is
1. Factory reset (3 kinds reset, pad initialization.....)
2. ROM downgrade (an upgrade-forward version)

Android : 7.0
software version : H83020K

I pray you to help me.

Same issue here. Lg g5 t-mobile.. July security patch. Not yet updated to august security patch. Bought here in the philippines through local online shop. Used it for about 3 weeks then after that got this pop up message same like yours. Try the built in unlock app of t-mobile but say ineligible for unlock. All working on this phone except for the network signal and data..wifi no problem..did you find any fix?

 

[Skipjacks]

You bought the phone from ebay, meaning it had probably been modified to carrier unlock it via a hack ROM, specially 20i_un

This thread will tell you more. Lots of people did the same thing.
https://forum.xda-developers.com/tmobile-lg-g5/help/to-recently-bought-unlocked-buyspry-t3641459

You upgrade to 20k via LG Bridge, thus wiping out the hack that carrier unlocked the phone via the ROM.

There is no going back. The unlock app will never work for you as the phone isn't on the T Mobile network. T Mobile won't help you because you're not a T Mobile customer. And to my knowledge there is no way to reinstall the 20i_un hacked ROM.

You got screwed. Tell eBay you want your money back and file a formal complaint against the seller who failed to disclose all of this information.

 

[Kee2]

You bought the phone from ebay, meaning it had probably been modified to carrier unlock it via a hack ROM, specially 20i_un

This thread will tell you more. Lots of people did the same thing.
https://forum.xda-developers.com/tmobile-lg-g5/help/to-recently-bought-unlocked-buyspry-t3641459

You upgrade to 20k via LG Bridge, thus wiping out the hack that carrier unlocked the phone via the ROM.

There is no going back. The unlock app will never work for you as the phone isn't on the T Mobile network. T Mobile won't help you because you're not a T Mobile customer. And to my knowledge there is no way to reinstall the 20i_un hacked ROM.

You got screwed. Tell eBay you want your money back and file a formal complaint against the seller who failed to disclose all of this information.

H83020k now so no more way to get unlocked?

 

[Kee2]

H83020k now so no more way to get unlocked?

Talk to t-mobile rep thru twitter chat. Inform me that my phone was blocked..
Im planning to change the logic/motherboard of my g5..if i change the MB will i able to use my phone again if i swap MB that is factory unlocked? One more thing...mb of t-mobile is it the same with international variant of lg g5?

 

[cheeze.keyk]

@wari056 @Kee2 @Skipjacks

I have the exact same issue just this morning. A pop message suddenly appear when i open the device and after rebooting a pop up message also appears saying that This device can be remotely unlock if eligible.
Please use the "device Unlock application to unlock the device.
Make sure the device has an internet connectivity to use the "Device Unlock" application.

I'm currently running Fulmics 4.5 now, is going back to stock rom will fix the issue?

 

[Sdobron]

@wari056 @Kee2 @Skipjacks

I have the exact same issue just this morning. A pop message suddenly appear when i open the device and after rebooting a pop up message also appears saying that This device can be remotely unlock if eligible.
Please use the "device Unlock application to unlock the device.
Make sure the device has an internet connectivity to use the "Device Unlock" application.

I'm currently running Fulmics 4.5 now, is going back to stock rom will fix the issue?

You can't go back to stock ROM unless someone can dump the hacked firmware that it originally shipped with. I don't believe anyone has done this yet.

Sent from my LG-H830 using Tapatalk

 

[cheeze.keyk]

You can't go back to stock ROM unless someone can dump the hacked firmware that it originally shipped with. I don't believe anyone has done this yet.

Sent from my LG-H830 using Tapatalk

I succesfully revert back to stock rom and lock the bootloader.

 

[Sdobron]

I succesfully revert back to stock rom and lock the bootloader.

Did that restore sim unlock? Probably not.

 

[cheeze.keyk]

Did that restore sim unlock? Probably not.

Unfortunately no. I just revert to stock just to use the app although it doesnt help also coz it says my device is not eligible. If only theres a way to show the sim lock code menu so that I can purchase unlock code in ebay.

 

[Sdobron]

Unfortunately no. I just revert to stock just to use the app although it doesnt help also coz it says my device is not eligible. If only theres a way to show the sim lock code menu so that I can purchase unlock code in ebay.

The only way to fix it is to get a dump of the original hacked firmware

Sent from my LG-H830 using Tapatalk

 

[cheeze.keyk]

The only way to fix it is to get a dump of the original hacked firmware

Sent from my LG-H830 using Tapatalk

But when I bought the device its on official firmware and unlocked. Not the hacked one like the other device that's was sold on eBay.

 

[Sdobron]

But when I bought the device its on official firmware and unlocked. Not the hacked one like the other device that's was sold on eBay.

Must have been a temporary unlock. Phones don't relock....

Sent from my LG-H830 using Tapatalk

 

[cheeze.keyk]

Must have been a temporary unlock. Phones don't relock....

Sent from my LG-H830 using Tapatalk

youre right. If i unlock it through ebay or some 3rd party its possible to have it unlocked temporarily right? Thanks.

 

[mike1505]

lg h830 tmobile

if you on castom firmware, the phone asks for the code! has anyone tried unlocking? where did you get the code?

 

[IAmSushiBoy]

After the update 8.0 Using the LGBridge my phone is on network lock status also

 

[fedetuerto]

I also update to Oreo by LG Bridge and the cell phone is lock, is it because it was made by Bride? Or the automatic update of the cell phone would have been different? I was unlocked legally and now I can not unlock it

 

[soniccm]

There is a service at eBay that unlocks your phone..i use it for my h830 you only need to root your device to have a working pc, a cable for pc connection and teamviwer it's 30 minutes of your time and some money p.s is the cheaper reliable service after a lot of search I found on web

Sent from my LG-H830 using Tapatalk

 

[mrplowdan]

Read this Twitter chat support DM history completely to see what it took to get T-Mobile to unlock my phone. Mine had the exact same problem yours does. Initially software unlocked, then after updating with LG Bridge it was network locked.

What really worked was pitting LG and T-Mobile against each other in public tweets, then getting T-Mobile to call LG support directly, for T-Mobile to realize they were the ones who had to unlock it. Then constant prodding until it was unlocked. All the while being perfectly polite.

Good luck to you and all that follow.

 

[wildpig1234]

domestic unlocked...... is it also international unlocked

So i just bought a H630 LG G5 tmobile from ebay. popped in a freedompop AT&T sim and that worked fine showing 4g and connected to internet. So i guess my phone is domestic sim unlocked then... does this mean that it's also international sim unlocked or would i need to request tmobile to also unlock international? thanks