LG Replacing G3's That Have Cracks Around The Microphone

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EduardoZ714

Senior Member
Aug 13, 2012
105
12
Hey guys, so i took my case off my G3 today to clean up any dust that may have gotten through and i noticed that there is a tiny hair line crack in the bottom where the microphone is at -__- i looked it up and saw that LG is replacing them for you i was wondering if anyone has returned theirs that has a crack and i am advising everyone to look at their G3s bezel and check if there are any cracks on theirs.

I probably need to unroot my G3 before returning it, but was wondering if i have a G3 from Tmobile with the unlocked bootloader will they send me a Tmobile G3?

http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues
 
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darthyobert

Senior Member
Mar 4, 2010
154
56
Actually I I had the same crack only through the ir blaster. I called lg and they told me to send them the phone and they would review it. Who wants to wait 2 weeks to get their phone back, right? So I called T-Mobile and they said it was a known issue ... Received my replacement from them in 3 days! No hassle at all. Hope this helps:)
 

EduardoZ714

Senior Member
Aug 13, 2012
105
12
Did you have insurance with your phone? And how long after you bought it would you say you noticed the crack and called tmobile?

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kurtis.austin2

Senior Member
Aug 21, 2009
210
24
Actually I I had the same crack only through the ir blaster. I called lg and they told me to send them the phone and they would review it. Who wants to wait 2 weeks to get their phone back, right? So I called T-Mobile and they said it was a known issue ... Received my replacement from them in 3 days! No hassle at all. Hope this helps:)

I have called tmobile customer care twice. Both times said it wasn't showing up as a known issue. Each time they told me to call LG customer care. How did you get them to replace your phone? This is driving me crazy because after 1 month and no drops or careless handling of this phone, I have cracks I. the housing of a $600 phone. And I'm not sending my phone off for 2 weeks too LG to get repaired.
 

redegan82

Member
Feb 27, 2013
24
3
Lg g3 cracking

I also have this issue im waiting on a response from lg service dept to see if there gonna collect my phone or replace it keep us informed if anybody gets a replacement thanx
 

abrcrmdl23

Senior Member
Dec 5, 2010
446
24
ohio
Omg, I just got this today. Crack by the bottom Mic and one by the ir blaster. T-Mo was no help and when I called LG the lady there was a moron and had no idea what I was talking about. I feel like some compensation is required here for a 2 month old device to get a crack in the body is absurd. This woman couldn't even garuntee they would send me a new device our would give me one of the extra batteries and charger for my trouble. They also wouldn't even pay for the shipping to send it to the repair facility. Fing ridiculous. I'm about to dump this phone on craigslist and get a Moto x
 

Richieboy67

Senior Member
Dec 10, 2011
2,074
362
CT
www.talkdevelopment.net
Omg, I just got this today. Crack by the bottom Mic and one by the ir blaster. T-Mo was no help and when I called LG the lady there was a moron and had no idea what I was talking about. I feel like some compensation is required here for a 2 month old device to get a crack in the body is absurd. This woman couldn't even garuntee they would send me a new device our would give me one of the extra batteries and charger for my trouble. They also wouldn't even pay for the shipping to send it to the repair facility. Fing ridiculous. I'm about to dump this phone on craigslist and get a Moto x

Did you drop it?

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shook187

Senior Member
Oct 1, 2010
3,560
1,071
Haverhill MA
Yeah like I stated before T Mobile was no help LG had no clue of what language I was speaking and only understood the word "crack" and told me they don't replace cracked screens ?

Managed to get a RMA number but I might just hold on to the phone since I don't last with phones longer than a year anyways and just sell it the way it is.
 
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abrcrmdl23

Senior Member
Dec 5, 2010
446
24
ohio
Did you drop it?

Sent from my LG-D851 using XDA Free mobile app
No I've never dropped it. I take care of this phone like it's my baby. The thing is immaculate and the fact that lg has terrible customer support about a apparent defect in the phone is really making me re-think lg as a company. Samsung, Motorola, Google, and htc I have never had such problems.
 

kurtis.austin2

Senior Member
Aug 21, 2009
210
24
Can you post a pic?

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Google LG G3 case cracking and articles on different websites and forums will pop up. Even pictures of the said issue. The cracks are in THE SAME spot on all the affected phones. We have not dropped our phones. There is no other physical damage done to the phone. Look it up dude.
 

Richieboy67

Senior Member
Dec 10, 2011
2,074
362
CT
www.talkdevelopment.net
I didn't say you did. I just wanted to see some pictures. It is probably a weak area on the phone and a little stress to the area cracks it. It definitely shouldn't happen but this sort of thing seems to happen to many different phones.

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richlin71

Member
Jul 31, 2013
11
2
San Mateo, CA
I have this crack also. I contacted LG using their email form and they've offered an RMA, but I don't have a proof of purchase.

Any chance someone could scan theirs for me (blacking out any personal info)?
 

Richieboy67

Senior Member
Dec 10, 2011
2,074
362
CT
www.talkdevelopment.net
I have this crack also. I contacted LG using their email form and they've offered an RMA, but I don't have a proof of purchase.

Any chance someone could scan theirs for me (blacking out any personal info)?

If someone did that and they have an issue they may lose their chance for an rma.



Sent from my LG-D851 using XDA Free mobile app

---------- Post added at 07:43 PM ---------- Previous post was at 07:42 PM ----------

I have this crack also. I contacted LG using their email form and they've offered an RMA, but I don't have a proof of purchase.

Any chance someone could scan theirs for me (blacking out any personal info)?

You can always try contacting the store u bought it from.

Sent from my LG-D851 using XDA Free mobile app
 

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  • 2
    Actually I I had the same crack only through the ir blaster. I called lg and they told me to send them the phone and they would review it. Who wants to wait 2 weeks to get their phone back, right? So I called T-Mobile and they said it was a known issue ... Received my replacement from them in 3 days! No hassle at all. Hope this helps:)
    2
    If you had any sense, you'd realize members DO know because they have the repaired phones in their hands already.




    Unless your are blind and retarded, you should know because YOU'VE HAD THE REPAIR DONE.
    Your attitude stinks.

    These may be the two dumbest replies I've ever read on XDA. That's really impressive.
    2
    I have a hairline crack under my headphone jack but it really doesn't bother me. I couldn't justify sending my phone off for a repair just for that. But, this is good to know and I am glad LG is doing something about it.
    1
    Hey guys, so i took my case off my G3 today to clean up any dust that may have gotten through and i noticed that there is a tiny hair line crack in the bottom where the microphone is at -__- i looked it up and saw that LG is replacing them for you i was wondering if anyone has returned theirs that has a crack and i am advising everyone to look at their G3s bezel and check if there are any cracks on theirs.

    I probably need to unroot my G3 before returning it, but was wondering if i have a G3 from Tmobile with the unlocked bootloader will they send me a Tmobile G3?

    http://www.trustedreviews.com/news/lg-g3-owners-complain-of-cracking-issues
    1
    Hi there - do you still have the LG G3, and if so, could you provide photos of the end result? My bezel cracked on the phone recently and I am not exactly happy about that.

    Sorry boss, I must had four phones since then. I filled the cracks and turned it back in towards a different model.
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