LG V60 ThinkQ Dual screen problems?

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seyelive

New member
Aug 19, 2018
4
0
I hopped on the T-MO B1G1 deal with my brother and after a week of trying things out, we noticed every now and then our dual screen (when both screens are active) the left one glitches. Does anyone have that problem? See picture attachment for an idea. In a nutshell, this only happens when I have both screens active and multi-tasking at times where the left screen will get a glitchy lighting error.

The glitch is either a quick shut off and turn on with the left screen or it quickly changes the left screen to be bright and colorful as shown in the picture.

If anyone ran into this problem and know how to fix it, please share it! My brother's LG v60 doesn't get this dual-screen glitch as often, only once or twice for him while I'm getting it almost everyday. I'm hoping to avoid another format, I'm wondering if it's an app or setting that is not compatible with dual screen.

Thanks

*Looks like I can't post a picture yet until I get more posts in.*
 

rkingsparx81

Senior Member
Sep 13, 2010
212
55
Had mine since march 25th and no issues either.
Here is the video on youtube about one reviewer with a 2nd display issue


 

seyelive

New member
Aug 19, 2018
4
0
Had mine since march 25th and no issues either.
Here is the video on youtube about one reviewer with a 2nd display issue




Thanks for all the replies! It happened to my bro's LG V60 today again and so we are pretty sure both of our dual screen is defected.

I'll try with LG Promise warranty to see if I can get a replacement dual screen first, hopefully they can take care of it faster than T-Mobile. T-mobile has been giving me ****ty customer service lately, so hopefully LG can make it right.

Thanks all.
 

rkingsparx81

Senior Member
Sep 13, 2010
212
55
Now normally TMobile will overnight a device if you have insurance. If you don't have insurance it's a 3-5 day wait for a replacement
 

FGol

New member
Nov 13, 2020
1
0
Wide-mode app part of this?

I ran into this with my AT&T velvet. LG replaced it and it's been working for the past week.
Question: Did you install the wide-mode for LG app? I was wondering if that might have done something to some bit of memory somewhere. It didn't claim to support the Velvet but I tried it anyway. I don't remember if that's when it started acting up. I factory-reset the phone to see if that helped but the problem kept re-occurring. I emailed the app's author but got no reply.

I figured I'd ask. I'd like to re-install the app but don't want to possibly mess things up.

Thanks,
Frank
 

Lokahz

New member
Feb 9, 2021
1
0
I got the phone over the weekend and mines glitches often i when back to t mobile and they replaced my dual screen and yet again with in a hour it still glitching
 

gary776677

Member
Jan 1, 2021
25
4
try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.
 

pflatlyne

Senior Member
Apr 24, 2007
264
24
try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.
I had to have my dual screen replaced. The screen would just turn green and fade out. Lg sent it in less than a week. There's no reason to resort to things like tape or stuff. All V60s are still under warranty. Just send the screen part back to lg and they will replace it.
 

gary776677

Member
Jan 1, 2021
25
4
.... All V60s are still under warranty. Just send the screen part back to lg and they will replace it.
not sure if you have travelled much, but LG warranty isn't worldwide... i cant get back to the usa any time soon, plus im getting free top quality healthcare where i am, so gonna use it as long as i can.
 

yep_nexus

Member
Mar 12, 2016
27
4
Chicago, IL
LG V30
LG V60 ThinQ
try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.
I'm in the same boat, and used the same solution. I have a thin metal disc that mates with a magnet to use as a stand, mount the phone, etc. (IM Stick). Installing that disc at the very bottom of the case gave the USB C connector just what it needed to mate correctly. Bonus: No interference with wireless charging!
 

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    Your unit is defected. Contact t-mobile for a replacement. There are videos on youtube of a few users with the same experience.