LG V60 ThinkQ Dual screen problems?

[seyelive]

I hopped on the T-MO B1G1 deal with my brother and after a week of trying things out, we noticed every now and then our dual screen (when both screens are active) the left one glitches. Does anyone have that problem? See picture attachment for an idea. In a nutshell, this only happens when I have both screens active and multi-tasking at times where the left screen will get a glitchy lighting error.

The glitch is either a quick shut off and turn on with the left screen or it quickly changes the left screen to be bright and colorful as shown in the picture.

If anyone ran into this problem and know how to fix it, please share it! My brother's LG v60 doesn't get this dual-screen glitch as often, only once or twice for him while I'm getting it almost everyday. I'm hoping to avoid another format, I'm wondering if it's an app or setting that is not compatible with dual screen.

Thanks

*Looks like I can't post a picture yet until I get more posts in.*

 

[rkingsparx81]

Your unit is defected. Contact t-mobile for a replacement. There are videos on youtube of a few users with the same experience.

 

[Some_Ghost]

I myself haven't had issues, I've had it for a week now

 

[rkingsparx81]

Had mine since march 25th and no issues either.
Here is the video on youtube about one reviewer with a 2nd display issue

 

[seyelive]

Had mine since march 25th and no issues either.
Here is the video on youtube about one reviewer with a 2nd display issue

Thanks for all the replies! It happened to my bro's LG V60 today again and so we are pretty sure both of our dual screen is defected.

I'll try with LG Promise warranty to see if I can get a replacement dual screen first, hopefully they can take care of it faster than T-Mobile. T-mobile has been giving me ****ty customer service lately, so hopefully LG can make it right.

Thanks all.

 

[rkingsparx81]

Now normally TMobile will overnight a device if you have insurance. If you don't have insurance it's a 3-5 day wait for a replacement

 

[FGol]

Wide-mode app part of this?

I ran into this with my AT&T velvet. LG replaced it and it's been working for the past week.
Question: Did you install the wide-mode for LG app? I was wondering if that might have done something to some bit of memory somewhere. It didn't claim to support the Velvet but I tried it anyway. I don't remember if that's when it started acting up. I factory-reset the phone to see if that helped but the problem kept re-occurring. I emailed the app's author but got no reply.

I figured I'd ask. I'd like to re-install the app but don't want to possibly mess things up.

Thanks,
Frank

 

[Lokahz]

I got the phone over the weekend and mines glitches often i when back to t mobile and they replaced my dual screen and yet again with in a hour it still glitching

 

[gary776677]

try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.

dual Screen bad connection, maybe solved with wedge?

My dual screen case has been playing up, about 90% of the time i clip on the case the screen does not work after a few minutes due to movement. it seems LG has made a bad design with the usb c connection and poga style pins at the bottom of...

forum.xda-developers.com

 

[pflatlyne]

try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.

dual Screen bad connection, maybe solved with wedge?

My dual screen case has been playing up, about 90% of the time i clip on the case the screen does not work after a few minutes due to movement. it seems LG has made a bad design with the usb c connection and poga style pins at the bottom of...

forum.xda-developers.com

I had to have my dual screen replaced. The screen would just turn green and fade out. Lg sent it in less than a week. There's no reason to resort to things like tape or stuff. All V60s are still under warranty. Just send the screen part back to lg and they will replace it.

 

[gary776677]

.... All V60s are still under warranty. Just send the screen part back to lg and they will replace it.

not sure if you have travelled much, but LG warranty isn't worldwide... i cant get back to the usa any time soon, plus im getting free top quality healthcare where i am, so gonna use it as long as i can.

 

[yep_nexus]

try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.

I'm in the same boat, and used the same solution. I have a thin metal disc that mates with a magnet to use as a stand, mount the phone, etc. (IM Stick). Installing that disc at the very bottom of the case gave the USB C connector just what it needed to mate correctly. Bonus: No interference with wireless charging!