LG warranty replacement/repair thread

[~~Tito~~]

Who here has sent in their phone to LG or have had to exchange their phone due to build quality issues? I am expecting mine back from LG soon. I had GPS issues, charging port issues, and the paint finish was bubbling along the bottom module.

So, here are a few things I feel are important things to look at when receiving your device. If you have sent in your phone and received it already could you share some info based off these questions?

• What differences do you notice build quality wise?
  
• Any HW differences?
  
• How does the phone's battery life differ from before?
  
• Did they repair the specific issue or does the device appear to have been replaced entirely?
  
• Turn around time?
• Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?

 

[~~Tito~~]

Here is what my device looks like after receiving it back from LG. Luckily(unlucky) they didn't actually fix the original issues I had and sent it back. I don't have a picture of the yellowing LCD yet. The reflective finish kind of makes the bubbling hard to see, but in person its pretty noticable.

 

[lilhaiti]

I just replaced my G5 through AT&T, and it seems to be fine so far. My old G5 had camera issues after the last software update, it also had some screen burn in already. The "new" G5 seems to have similar battery life, and it took the update with no issues. I didn't have build issues with the old G5 and the new one seems even better built. I am.satisfied so far.

 

[Seansmit17]

I had to send mine off for repair as the OIS was broken.

They decided to replace it as it was going to take longer than 7 days to fix it.. Funny thing is it took them more than 7 days to get a new one to me as they had no stock! I gave it to O2 on Monday 5th September, I just got the replacement this afternoon.

• What differences do you notice build quality wise?
  Better. The chin fits better on this replacement.
  
• Any HW differences?
  Not that I have noticed
  
• How does the phone's battery life differ from before?
  Not had it long enough to say
  
• Did they repair the specific issue or does the device appear to have been replaced entirely?
  Replaced
  
• Turn around time?
  9 Days
  
• Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
  I cant find any numbers or marks that indicate manufacture date. Maybe Its in software?
  

[/QUOTE]

 

[carhigh]

Mine, purchased at bestbuy, att, (2 months old) wifi and bluetooth stopped working. sent in to LG. came back with work order stating "gps test fail" Solution "update software"
Same phone came back with couple nicks in same places as before. i thought maybe they would send a new one or fix the parts chipped, but nooooooo. Thanks for NOTHING.

SOLD THE PHONE after i made sure it worked correctly.

Went with wife to att and got a new G5 for free when i finally talked her onto switching off samsungs boat

So far new phones are great. ill report back if this changes

 

[aradgonen]

My g5 had gps issues, sent it to LG for warranty repair. The phone returned scratched and couldnt detect sim card. I returned it to repair, they replaced screen because light leak, the back cover, and fixed the sim tray... LG in israel has a policy of not giving new devices , only do warranty repairs. At least its been 2 month and everything ok.
I have olso to mention that in israel LG has repair service that the repair guy will come to your house to fix your phone for free..

 

[~~Tito~~]

I just received my phone. They did not fix the issues I had sent it in for.

EDIT:

Sim tray ejection hole looks like they just shoved a big paper clip in there and damaged the hole, and my battery eject button now feels funny. The LCD is yellowing along the top right as well... This is seriously ****ty. I will upload pictures soon.

 

[~~Tito~~]

Pics are up. So disappointed with LG right now.

 

[vader20]

You sent your phone in service via courier service? Have you tried to take your "repaired" phone in an LG service center and try to have it replaced? I have never sent my previous phones in service with a courier so i have no experience with this situation but those few times I took my phone to service center for a repair, after it was fixed, i carefully check it for bad handling before taking it back. Was there no way you could refuse the "repaired" device on the "bad handling" reason?

 

[~~Tito~~]

Here in the US LG requires cell phone warranty repairs to be shipped in. We can't open packages to check if the decice is okay or not either because we have to accept them first. Don't get me started on calling in customer support... Luckily they have a web portal to generate ship in warranty requests and they give you a label.

 

[~~Tito~~]

The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...

 

[Lukijs]

The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...

Hopefully,semms like you've been through hell with it.

 

[~~Tito~~]

Surprise surprise it came back with the same issues. I've attached a more recent shot of the bubbling. My phone now has minor scuff marks on the back of the frame too. Sim tray hole looks like trash. The LCD does not yellow anymore, but the physical issues remain.

Edit: I am just going to buy the rear frame. I am wasting too much time with this crap. One thing is for certain, I can never count on LG having good build quality ever again.

 

[~~Tito~~]

Looks like my G5 is debloated. That's the one good thing I got out of this ordeal lol.

Edit: Build version screenshot uploaded. It also does not boot with the sprint logo. It looks and runs like an unlocked device. Once I get the new housing I guess this will be fine. GPS seems to be fixed, LCD looks normal.

EDIT2: The bloatware loads upon activation... GREAT. lol

 

[Polaf69]

Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...

 

[TheMadScientist]

Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...

Waranty or remove the cloth cover inside the chin

 

[majedalanni]

Had my phone sent 4 times to LG to fix because burning screen, after 4 times I got my phone e with same problem bad signal reception and my screen keep shadowing ... I just gave up and they didn't don't replace the device me... I'm trying check with them for the last time. If they didn't fix it then this is my last LG phone. By the way I used to have LG G3 and had the black screen issue too

 

[Polaf69]

Waranty or remove the cloth cover inside the chin

Do you have a picture of what cloth cover do you remove i dont see what you talking about

 

[TheMadScientist]

Do you have a picture of what cloth cover do you remove i dont see what you talking about

I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover

 

[Polaf69]

I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover

You remove that by the hole or?