Lost ability to send & receive photos by text

[snoozer854]

Hi,
I did a factory reset on my e4 which I have owned for about a year.
Got me a new phone and was setting the E4 up for my wife, so did a reset & a couple of things have stopped working like they did before reset.
With data on when trying to send photos by text it just keeps showing as sending & they never go through. I even tried sending a very small image file & it would just be stuck on sending.
This was never a problem before I did the reset.
It is running Android 7.11 and being the wife's phone this is critical for me to fix it

This is a puzzler to me.

Any suggestions will be greatly appreciated.
Mark

 

[madbat99]

Hi,
I did a factory reset on my e4 which I have owned for about a year.
Got me a new phone and was setting the E4 up for my wife, so did a reset & a couple of things have stopped working like they did before reset.
With data on when trying to send photos by text it just keeps showing as sending & they never go through. I even tried sending a very small image file & it would just be stuck on sending.
This was never a problem before I did the reset.
It is running Android 7.11 and being the wife's phone this is critical for me to fix it

This is a puzzler to me.

Any suggestions will be greatly appreciated.
Mark

Which e4 do you have? Which carrier? Did you have it rooted? It may need to be provisioned. For CDMA it would be a prl or profile update. Did you disable any stock system apps?
You could try wiping it again and paying special attention to carrier specific parts of setup. Beyond that, it sounds like a carrier/provisioning issue. The stock messaging app is a modified version of Android messages. You may need to go into settings of it and see what is selected (like advanced, rcs messaging).

 

[snoozer854]

Which e4 do you have? Which carrier? Did you have it rooted? It may need to be provisioned. For CDMA it would be a prl or profile update. Did you disable any stock system apps?
You could try wiping it again and paying special attention to carrier specific parts of setup. Beyond that, it sounds like a carrier/provisioning issue. The stock messaging app is a modified version of Android messages. You may need to go into settings of it and see what is selected (like advanced, rcs messaging).

It's an unlocked phone. One of Amazon phones. Never been rooted. It's not CDMA.
No stock apps are disabled.
What is provisioned?
To the best of my knowledge everything is set just like it was before resetting it.
Everything worked fine before that.

Thank you for the reply


Sent from my Moto G (5) Plus using Tapatalk

 

[DB126]

It's an unlocked phone. One of Amazon phones. Never been rooted. It's not CDMA.
No stock apps are disabled.
What is provisioned?
To the best of my knowledge everything is set just like it was before resetting it.
Everything worked fine before that.

Thank you for the reply

Reference material: https://forum.xda-developers.com/moto-e4/help/sprint-sim-unlock-t3744955/post77097366

 

[snoozer854]

Reference material: https://forum.xda-developers.com/moto-e4/help/sprint-sim-unlock-t3744955/post77097366

Thanks for the reply.
When I bought the phone new from Amazon, it was one of the Prime phones it was unlocked to use with any provider.
I just put in Sim card from my carrier and everything thing worked no changes needed to be made.
I figured it was going to be the same after doing a factory reset.
I may just do a reset again and see what happens.

Sent from my Moto G (5) Plus using Tapatalk

 

[snoozer854]

Problem solved.
I did another factory reset, but this time I removed the sim card & the ext sd card.
After doing the reset installed the sim card & everything is working like it used to.
It appears doing a reset with sim card in might be a big no-no