Lost all paid apps in market

[DragX]

I can confirm that issue. After resetting phone to factory default settings Ive lost all my bought apps on Play Store.

Yet when I log in to play.google.com it shows that I still own those apps and I can install it with no problem from website.

You guys should check that too.

Best Regards, Simon.

PS. Holy cow Im here since 2007 and never posted... HAI GUYS!

 

[summer_love]

Look guys, for all of you who fixed it via clearing cache etc. THIS THREAD IS NOT FOR YOU

THis thread is for those of us whom the local client side fixes (clearing cache, data, force closing play, clearing google service framework etc.) DOES NOT WORK and also in play web market IT ALSO COMES UP BLANK AND / OR YOUR PAID APPS DO NOT COME UP AS PAID.

THere is definitely a number of us whose accounts are borked and nothing we can do on the client side

It might be worth editing the first post to make it extra clear that it's not client side & there's nothing we can do, might stop posts like that. Don't think people are reading the responses!

 

[Kurisu87]

I can confirm that issue. After resetting phone to factory default settings Ive lost all my bought apps on Play Store.

Yet when I log in to play.google.com it shows that I still own those apps and I can install it with no problem from website.

You guys should check that too.

Best Regards, Simon.

PS. Holy cow Im here since 2007 and never posted... HAI GUYS!

We have tried, it doesn't work.

 

[DragX]

We have tried, it doesn't work.

Thats odd... I mean after all it shows prices for me there too, but does not ask to pay for anything (on website).
When I try to install from phone it asks for payment.

i.imgur.com/Q3Pc0.png

Still everything was fine before I used factory default settings.

 

[summer_love]

Has anyone with this issue (dead play.google.com, RPC errors on device, NOT client side issues) tried enabling 2 step verification? Another thread said it worked, but I don't see how it would?

 

[ubas90]

google says it's a bug, they are working to restore it Oo

 

[yollasho]

I posted in the thread earlier having already tried clearing caches and data which did nothing.

I just let it be and, at least for me, it appears the issue is resolved. I can now see my paid apps in Play Store under "all" whereas before it was blank and error messaging.

I am unrooted, all stock, did not factory reset.



Sent from my SAMSUNG-SGH-I717 using xda premium

 

[summer_love]

I posted in the thread earlier having already tried clearing caches and data which did nothing.

I just let it be and, at least for me, it appears the issue is resolved. I can now see my paid apps in Play Store under "all" whereas before it was blank and error messaging.

I am unrooted, all stock, did not factory reset.



Sent from my SAMSUNG-SGH-I717 using xda premium

that's good! i still can't use play.google.com or the store on my xoom though :/

same errors.. anyway i hope wintermute000 at least got their account sorted too

 

[Kurisu87]

after having the RPC error for around nearly a week, I am now getting "connection has timed out" even though my connection is fine (i can still use the web ect) seems they may be tinkering with something

 

[shekinahsmoke]

still no go

i am still not able to connect, connection timed out...

 

[punitanasazi]

Ok. Just happened to me too. Was updating my apps on my rooted tab 10.1 running am ICS kang rom and after updating about 8 apps it just stopped and i keep getting the following error

"Update could not be downloaded due to an error. (941)"

If I try to install either an app which is purchased but not installed or a new app I get a similar error, except the code is 921

In a way it is good that this happened when it did, cause I was just about to do a complete wipe and flash a new ROM! If it had happened after I would have been..... can you use swear words in these forums??



Sent from my Nexus S using XDA

 

[magiktrane]

Follow this http://xdaforums.com/showthread.php?t=1231358 works for me.

 

[summer_love]

Follow this http://xdaforums.com/showthread.php?t=1231358 works for me.

Doesn't help this problem as it is server side, not client side.

 

[magiktrane]

Doesn't help this problem as it is server side, not client side.

Maybe. But i had exactly the same problems as the other users (enable to get purchased apps even after clear, wipe, etc.) and by following this i can get them.

---------- Post added at 09:34 PM ---------- Previous post was at 09:21 PM ----------

By the way, i wanted to share this:
so i follow link posted by me above. With old market i've been able to see again all my purchased apps and to re download them.
After that, in order to get a newer market play (v. 3.4.7 you can find in this forum) again, i deleted the old and reinstall the new. Finally, the page 'my applications' is now refilled as usual. Before that i get [rpc] error and it was blank.
I Don't tried with the newest market (3.5) til here. Btw, i'm on CM9.

 

[wintermute000]

Got this reply from google play support after sending them a logcat

"We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know."

Older market indeed shows up apps, but my PAID APPS ARE STILL BEING ASKED TO PAY AGAIN

 

[summer_love]

Got this reply from google play support after sending them a logcat

"We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know."

Older market indeed shows up apps, but my PAID APPS ARE STILL BEING ASKED TO PAY AGAIN

Well at least this is a better response, in that it actually sounds like they paid attention. But I don't like the fact that they have no idea when it will be fixed!

 

[Vulk_ZA]

Maybe. But i had exactly the same problems as the other users (enable to get purchased apps even after clear, wipe, etc.) and by following this i can get them.

I'm curious, did you also have the problem on the web Play Store?

 

[Kurisu87]

Well at least this is a better response, in that it actually sounds like they paid attention. But I don't like the fact that they have no idea when it will be fixed!

Ditto, See its annoying and would be more so if it was something I could fix (if it was a client issue not a server one) but that being the case, I guess we will just have to sit tight, not buy anything.

At the end of the day, for google and the app devs, its a loss in revenue therefore its in their interest to fix it. I buy quite a few apps on a whim most days, so I guess its in their best interests to pull their finger out and get cracking on a solution.

 

[Michealtbh]

The store seems to have gotten much worse for me in the past hour. I can't download anything at all. I either get the dreaded RPC error or "there has been an error downloading your purchase", even with free apps.

 

[Kurisu87]

The store seems to have gotten much worse for me in the past hour. I can't download anything at all. I either get the dreaded RPC error or "there has been an error downloading your purchase", even with free apps.

I have been having this since day one mate, it tends to come and go. I have just resorted to not buying or downloading anything and sticking with what I have. If I desperately need something, (free) I will source elsewhere. you can usually find what you need hanging about the internets.