Lousy whitestone dome support! Black dots on whitestone dome glass?

[alearn]

Hello,

My Note 8 whitestone dome glass was just installed by whitestone dome official applicator and I see it has 2 black dots and many small black dots on the glass (photo and video below). When looking with a black background, the black dots will look like white silver shining dots instead of disappearing into the black background.

Photos
Black dot 1 https://i.imgur.com/pTEKQa0.png
Black dot 2 https://i.imgur.com/tPRx1xb.png
Many small black dots photo 1 https://i.imgur.com/Wg4M7Y7.png
Many small black dots photo 2 https://i.imgur.com/fSCPuo1.png

I think it is a glass quality problem, looks like impurity inside glass. When looking with a black background, the black dots will look like white silver shining dots instead of disappearing into the black background.

Video
Here is a video showing a black dot during green/white background changing into white silver shiny dot during black/blue background https://www.youtube.com/watch?v=LBPzHI07ngg

Is it defective?

Thanks

 

[sefrcoko]

Hello,

My Note 8 whitestone dome glass was just installed by whitestone dome official applicator and I see it has 2 black dots and many small black dots on the glass (photo and video below). When looking with a black background, the black dots will look like white silver shining dots instead of disappearing into the black background.

Photos
Black dot 1 https://i.imgur.com/pTEKQa0.png
Black dot 2 https://i.imgur.com/tPRx1xb.png
Many small black dots photo 1 https://i.imgur.com/Wg4M7Y7.png
Many small black dots photo 2 https://i.imgur.com/fSCPuo1.png

I think it is a glass quality problem, looks like impurity inside glass. When looking with a black background, the black dots will look like white silver shining dots instead of disappearing into the black background.

Video
Here is a video showing a black dot during green/white background changing into white silver shiny dot during black/blue background https://www.youtube.com/watch?v=LBPzHI07ngg

Is it defective?

Thanks

I don't see black dots on mine...might be defective.

 

[alearn]

Beware. If you got a defective glass, they are not helpful at all and will waste money and waste time.

Whitestone dome support is very very lousy. I paid an installation fee to be installed by whitestone dome official applicator as I have no confidence of applying it correctly. The installation person do not see the dots as a problem. After I went home I did some research in forums and videos, and I knew I got a defective glass.

I contacted whitestone dome distributor in my country and also contacted whitestonedome.com support showing them photos and videos but both did not want to help and they just wanted to say it is dust and keep pushing the problem to one another asking me to contact other party without any solutions.

This is clearly a defective glass and they just wanted to say it is dust. If it is dust it should just be 1 or 2 faded dots that may not be even be possible to be captured with photos, videos, but I have clearly showed deep black color that changes color with different background and there are so many of the dots.

Wasted a lot of time. I am unlucky these guys are not sincere in doing business. A defect that wasted customer time and yet they did not want to responsible.

 

[alearn]

I happen to find another person who also struggle with their bad support https://www.reddit.com/r/GooglePixe...whitestone_dome_experience_defective_product/