Lumia 620 - GMail sync error after Amber

[Harlley Sathler]

Hi all,

First of all: I've searched for a while on google and all I found is relative to GDR1, not GDR2 (aka Amber).

After the Amber update I can't retrieve my messages from gmail. The account is setup correctly, the contacts and calendars sync with no issues but not the mail. Sometimes it stays "Syncing..." forever, sometimes I get an error message that says it's impossible to sync and sometimes it says it synced but no message is fetched (and I know there's new messages because I see them in webmail).

Does any one have this issues? Is there any way to get back my mail synced on my phone?

 

[GoodDayToDie]

Have you tried removing and reconnecting the account? Does it still sync calendar and contacts, or does none of that work?

 

[Harlley Sathler]

Hi,

Yes, I tried to remove the account and add it again. Tried to add the google account as a Microsoft Outlook and the error persists. I see on the web that uninstall skype should address this problem but didn't work too.

The contacts and calendars are all syncing well.

Just the e-mail doesn't work.

I'm a bit frustrated with this. The amber takes a few improvements to WP8, but my e-mail is very important to me.

Thank you for your kind reply!

 

[GoodDayToDie]

The simplest next step is to try a hard reset - this will almost certainly fix things, but at the cost of all your data on the phone which isn't backed up. Best case, you have to wait a while while your apps re-download and so on, worst case, you discover there were files stored in some app that you really need and now can't access again.

I'll let you know if anything else I can think of seems plausible. One possibility is to reboot the phone between each change (for example, remove the account, reboot, add it again, possibly reboot again). That's probably not going to do it, though. Sorry I can't help more. I sounds like you've already done the research on this (thank you for doing that, by the way).

 

[Harlley Sathler]

Thanks, man!

I feared it was necessary to do a hard reset, but facing the situation I believe it worse a try.

Just one more question: I should do it in the settings/aout/restore or by the combinations of keys at start up?

Should I allow phone to restore my settings at the first boot after reset?

Thank you very much again!

 

[Harlley Sathler]

Ok, just did the hard reset by pressing the key combination on startup. My phone was back to the factory settings and after the initial set up was done the first thing I did was add my Google account.

Unfortunately (and it's very frustrating) the phone can't fetch my messages again, but I noted that if I perform a sync on another folder (or label) the messages are fetched correctly, what means that this problem is Inbox relative only.

It's a very cool way to start the weekend! :silly:

Update: I set up my google account as a MS Exchange account and it worked! All my e-mail (with instant notifications), contacts and calendars (after some time all my calendars was fetched) is now working. At least until google definitively shutdown the google sync service.

 

[dxdy]

Update: I set up my google account as a MS Exchange account and it worked! All my e-mail (with instant notifications), contacts and calendars (after some time all my calendars was fetched) is now working. At least until google definitively shutdown the google sync service.

yes.... for Google sync setup google account via Advanced (not google account)... details in my signature