Main Microphone not working. Software issue?

[VHollund]

I got the phone new monday
I've done testing and I have no sound on the main microphone
It just replays recorded noise
Is it hardware or is there a known fix to this issue ?

thanks

 

[vofferz]

If it's a new phone, you should probably just return it and ask for another... Someone on a finnish forum was complaining about the same issue of microphone not working and said that he got a new phone from the store and the problem was gone.
Maybe Sony has had a bad batch?

 

[florin1z]

Hello! I have the same problem...
Does anybody know if is a software of hardware issue?

 

[vofferz]

If you bought a new phone from a store, why not just return it and ask for a new one? If it's defected from start, I wouldn't try to fix it myself but demand a working one.

 

[florin1z]

Can't do it. bought it new from someone
Is somebody that solved this issue? VHollund?

 

[VHollund]

If you bought a new phone from a store, why not just return it and ask for a new one? If it's defected from start, I wouldn't try to fix it myself but demand a working one.

Yes I send it back for a replacement

 

[VHollund]

Can't do it. bought it new from someone
Is somebody that solved this issue? VHollund?

That someone should have a warranty
In my case I bought it from internet store in france and we have 14 day retraction right + 2 years warranty, so I send it back
It was not a software problem
You can test the microphone by going into the systems settings on the phone
If you have no warranty, you can use a head set which is what I do most of the time anyway not to get my brain fryed
It will stil work on speaker sphone where the 2nd microphone is on
Some developers might be able to help you hack it to use only the 2nd mic
I've seen inconclusive threads about it

 

[florin1z]

That someone should have a warranty
In my case I bought it from internet store in france and we have 14 day retraction right + 2 years warranty, so I send it back
It was not a software problem
You can test the microphone by going into the systems settings on the phone
If you have no warranty, you can use a head set which is what I do most of the time anyway not to get my brain fryed
It will stil work on speaker sphone where the 2nd microphone is on
Some developers might be able to help you hack it to use only the 2nd mic
I've seen inconclusive threads about it

ok, thank you! I will try to send it in a service to replace the microphone

 

[florin1z]

I have discovered that Sony put some rubber over the microphone and that's why it wouldn't work The microphone is fine

 

[Mabild]

I have discovered that Sony put some rubber over the microphone and that's why it wouldn't work The microphone is fine

I am on my 3. new XZ1 compact. Getting a little tired of returning phones.
How did you remove the rubber ?

 

[florin1z]

I am on my 3. new XZ1 compact. Getting a little tired of returning phones.
How did you remove the rubber ?

I recommend you go in a service to get it dissasembled. Thatrubber you just get it off and put in with the hole over the mic hole, not covering it. But if you have warranty i reccomend you get one new
If you do this you will void your warranty and it will not be water ressistant anymore

 

[VHollund]

It took more than a month from the order but i received a new one yesterday and it has passed the tests
It seems to be a great little phone, I just wish the camera was better
It's very grainy and my 2016 samsung A3 took better pictures with only 13M rear camera
Decided to stay on Oreo for now since Pie does'nt seem to fix the grainyness