Major Problem. My Screen Wont Turn on!

[ptyindian]

Hey guys, I had my phone in my pocket today and i pulled it out to look at it and it wont turn so i did a soft reset and still did not turn on all. I can see a faint black shade kind of on the screen. I was able to connect it to my computer and install my mobiler on it and i can see my screen and everything works. There are no cracks on the screen or oil marks or anything. Do you guys just think that the ribbon cable came lose or something? Should i do a hard reset will that help. I am so pissed and nervous right now. I have the ATT fuze but i am not with ATT i bought the phone on ebay unlocked to use it with Tmobile so i would have to send in to HTC right? Can you guys please help me out. Thanks

 

[scotchua]

Hey guys, I had my pocket in my phone today and i pulled it out to look at it and it wont turn so i did a soft reset and still did not turn on all. I can see a faint black shade kind of on the screen. I was able to connect it to my computer and install my mobiler on it and i can see my screen and everything works. There are no cracks on the screen or oil marks or anything. Do you guys just think that the ribbon cable came lose or something? Should i do a hard reset will that help. I am so pissed and nervous right now. I have the ATT fuze but i am not with ATT i bought the phone on ebay unlocked to use it with Tmobile so i would have to send in to HTC right? Can you guys please help me out. Thanks

Backup anything that you need and hard reset to start with. Always start with the simplest solutions first. If not then we'll have to consider that it is a hardware issue.

 

[ptyindian]

hard reset does not work. and i can still access the phone using my mobiler any more suggestions?

 

[scotchua]

hard reset does not work. and i can still access the phone using my mobiler

hmm, well could be that the backlight is burned out too. Since it appears to be a hardware issue, i'd consider having a professional repair service look at it. Sucks it's not under warrent though.

 

[ptyindian]

hmm, well could be that the backlight is burned out too. Since it appears to be a hardware issue, i'd consider having a professional repair service look at it. Sucks it's not under warrent though.

would it be under htc warranty or is att the only ones that would consider the warranty?

EDIT: I am not going to be near a computer for couple hours i will check all the options or suggestions you guys give me after about 8 or 9 hours and then i will respond.

 

[scotchua]

would it be under htc warranty or is att the only ones that would consider the warranty?

I'm not sure what the warrenty from HTC covers, I bought mine from AT&T and it's insured so i don't know for sure

 

[djalbanian]

I have the same problem dude. My phone is for sprint though, its been happening since yesterday and its selective with it. Ok it basically happaned a month or so back where it would show me a blank screen with a faint light on the background like dark typish, i would hit the power button and everything would turn back to normal so i just though it was a glitch. But since yesterday my tp has had a blank screen no matter what i do. I get it to turn on sometimes, i tried hard reset but it didnt do anything. I called sprint and they gave me the htc repair pl number and they told me they would try to help me. Its the weekend i am yet to call them their not open. I dont see how they can help i think its something with the hardware, i have stock everything and i must admit its type slow. Im very scared to flash it to a new rom though cause i dunno which one would be the best.

 

[ptyindian]

I sent HTC an email asking if they will have any warranty that the offer since my device is branded to ATT and i do not have service with them and here is the response i got.
"Thank you for your inquiry about your AT&T Fuze.
We understand it is important for your device to function properly. Since the device is branded to AT&T, it is at their discretion to replace the device under warranty. If they will not replace the device because you do not have service with them or for any other reason, HTC can offer repairs for the device. HTC Repair’s number is 1-888-617-1113. The hours of operation for HTC Repair is Monday through Friday 9 AM – 6 PM EST. We apologize for any inconveniences this may cause you."

So i am assuming that the answer is no that HTC will not provide any warranty for my device since it is branded.

 

[ptyindian]

Guys i am still looking for some help. I called the HTC repair number today and they said that it would cost anywhere between $150 us to $450 us to repair my phone. I took some pictures of what the screen shows in case there is anyone experienced out there or someone that works for HTC repair that might be able to tell me what is wrong.

 

[kdj67f]

I suffer similar woes with a brand new device that no one will warranty. I also spoke with people at the HTC repair center (CDMA division) I bought a Sprint branded touch pro and use it on the verizon network. The USB charge/sync port is non-functional and verizon will not warranty it because its ESN is not on their system and Sprint won't touch it because I do not have a line of service with them. HTC will not directly warranty it because I do not have the original purchase receipt I.E. I bought it off ebay. It was fully functional when I got it from the seller and I do not think it is right to try to blame them for it almost two months after I purchased it. Thankfully I bit my tongue and opted for the offered Squaretrade 3rd party warranty from ebay, as they claim they can repair it and have it back to me at the end of the week. That may be an option, but I can not really comment if their warranty is worth anything as it is my first dealing with them.

I would befriend someone on this board who can maybe have it warrantied through ATT or bite the bullet and send it back to htc and hope they can fix it cheaper than a new one.

 

[ptyindian]

I would befriend someone on this board who can maybe have it warrantied through ATT .

Is that possible can i some how get my phone registered on ATT network and then claim warranty on it? Would the check IMEI numbers? Can someone with knowledge on this issue or someone that works for ATT comment?

 

[scotchua]

Is that possible can i some how get my phone registered on ATT network and then claim warranty on it? Would the check IMEI numbers? Can someone with knowledge on this issue or someone that works for ATT comment?

You have to put the warranty on within 30 days of purchase.

 

[ptyindian]

You have to put the warranty on within 30 days of purchase.

Just made a few phone calls and worked thorough HTC support and HTC America will indeed warranty the phone. So even if you are not ATT you can get warranty on your device directly through HTC.

EDIT: Flashing back all the original stuff now. Is there any way i can check the spl version and rom versions after i flash without entering bootloader? I cant see my screen so i don't know if my mobiler will work while i am in bootloader. Thanks.

 

[jelpern]

how did my mobiler work with bootloader?

Just made a few phone calls and worked thorough HTC support and HTC America will indeed warranty the phone. So even if you are not ATT you can get warranty on your device directly through HTC.

EDIT: Flashing back all the original stuff now. Is there any way i can check the spl version and rom versions after i flash without entering bootloader? I cant see my screen so i don't know if my mobiler will work while i am in bootloader. Thanks.

How did this work out for you? I also had a problem where the screen just stopped working all of a sudden (I had literally made a call about five minutes prior, then I pulled the phone out of the pocket and for no apparent reason the screen wasn't working). I've been using My Mobile to access the contents of the device, and the device seems to be fine other than the screen. I want to flash back the original ROM and I am afraid of getting stuck somewhere in the process where I have to press something on the screen and it won't work. I don't imagine that My mobile will work given that it accesses the GUI through ActiveSync, and I dont' think active sync will work in the bootloader (I'm not sure exactly what you mean by bootloader, I'm assuming you mean the code which sits below the OS and handles the ROM flashing?)

I attached photos of the phone with the screen "on" and "off." Unlike yours in my case you almost can't even tell when the screen is "on." If you look closely you can see that when the screen is "on" it is slightly illuminated but the difference is so slight that you can't even see it in the pictures.

 

[ptyindian]

@JELPERN
hey yeah i had the smae problem at first could not really tell where my screen was either unless its on the after a couple of days i started seeing lines. so when my screen stopped working i had a custom rom so i connected my phone to my computer and installed my mobiler and used the phone for a day or two and then i decided i had to get everything back to normal for warranty. so here is what i did. i first flahed the stock radio and then i checked to see if the radio was on there and it was then i flashed the rom and once i flashed the bew rom normally from the main home screen. then once i had the stock rom my mobiler would not work because i could not get past the align screen but i could hear the att boot up sound so i assumed it was on there also my phone would activesync at the part where i had to align the screen so once i knew i was at the align screen and my phone was activesynced i flahed the SPL i however messed up on this since i did not read the directions on the hard splr thread of how to flash back to stock spl so make sure you read the directions at the bottom of the first post. so once i screwed up the spl my phone would not activesync but i could hear it boot up and everything so i just tooka chance and sent it to HTC and they put a new screen and sent it back without any problems only shipping cost me 12 bucks because i got it insured and stuff. hope this helps leet me knoe if you need anything else

 

[jelpern]

thank god for the att boot sound

@JELPERN
hey yeah i had the smae problem at first could not really tell where my screen was either unless its on the after a couple of days i started seeing lines. so when my screen stopped working i had a custom rom so i connected my phone to my computer and installed my mobiler and used the phone for a day or two and then i decided i had to get everything back to normal for warranty. so here is what i did. i first flahed the stock radio and then i checked to see if the radio was on there and it was then i flashed the rom and once i flashed the bew rom normally from the main home screen. then once i had the stock rom my mobiler would not work because i could not get past the align screen but i could hear the att boot up sound so i assumed it was on there also my phone would activesync at the part where i had to align the screen so once i knew i was at the align screen and my phone was activesynced i flahed the SPL i however messed up on this since i did not read the directions on the hard splr thread of how to flash back to stock spl so make sure you read the directions at the bottom of the first post. so once i screwed up the spl my phone would not activesync but i could hear it boot up and everything so i just tooka chance and sent it to HTC and they put a new screen and sent it back without any problems only shipping cost me 12 bucks because i got it insured and stuff. hope this helps leet me knoe if you need anything else

I didn't think I'd ever thank AT&T for their annoying boot sound, but I think we've finally found a useful application for it

Thanks for the quick reply, I am going to try restoring the original rom and hope for the best. I did the hard reset already and at this point I have nothing to lose from a functionality perspective; I can't get past the align screen either using My Mobile (although what's infuriating is I can see it, and the crosshairs change positions every so often, although apparently not in relation to my clicking).

 

[ptyindian]

yeah i could not connect my mobiler after i put att stock rom so i dont know how you are able to see the align screen on my mobiler. lol But anyways yeah you have nothing to lose. but make sure you do the spl correctly.

 

[edvavi]

This issue of the screen don't responding (in any way) belive or not have happend to me twice... Yes 2 FUZE but thanks GOD I just walk to the ATT customer service and they have replace my unit... BTW both time I have my phone with Winmo6.5 on it... And they don't notice or just dosent want to fight with me about it.