"Master sync has been turned off" and I can't turn it on

[minionhunter]

Solved

I'm having trouble with the push service for the stock email. I use the stock email app for my work email which requires exchange, and use dog mail for all my other emails. However I recently lost the push service for some reason (I don't know why). It says the "master sync has been turned off" but I can't find a way to turn it on. In the accounts if I go to them in settings there is a sync icon with a "!" and the message "Sync is currently experiencing problems. It will be back shortly." Does anyone know how to fix this?

I had the same problem on my GS4 a while back, but it spontaneously resolved after a couple months. I don't currently have that problem on the GS4.

The only thing I've done in the time period where this started happening (it was working fine on the 12.2) is that I installed MyPhoneExplorer Client and updated my contacts, but I did this on my GS4 too and sync is fine on the GS4 still.

Both the 12.2 and GS4 are rooted and have no operating system updates.

Thanks for any help you can offer.

 

[souless poet]

Check in your toggles. Should be a sync toggle that is unchecked

Sent from my C6806_GPe using xda app-developers app

 

[wingdo]

Did you use Titanium or some other app to freeze any apps or services?

Sent from my SM-P900 using Tapatalk

 

[minionhunter]

Did you use Titanium or some other app to freeze any apps or services?

Sent from my SM-P900 using Tapatalk

Checked toggles and I don't think that is it

Yes on TB
I froze:
Business week
Cisco Web ex
e meeting
Internet
klms agent
Knox
Knox notification mgr
Knox store
myfiles Netflix
NYT

I don't know for sure but I think I had all these frozen without issue


Thank you for the help and suggestions. I'll try unfreezing them tonight and see what happens.

 

[souless poet]

Checked toggles and I don't think that is it

Yes on TB
I froze:
Business week
Cisco Web ex
e meeting
Internet
klms agent
Knox
Knox notification mgr
Knox store
myfiles Netflix
NYT

I don't know for sure but I think I had all these frozen without issue


Thank you for the help and suggestions. I'll try unfreezing them tonight and see what happens.

Did you check the extended toggles?

Sent from my C6806_GPe using xda app-developers app

 

[souless poet]

Did you use Titanium or some other app to freeze any apps or services?

Sent from my SM-P900 using Tapatalk

Sent from my C6806_GPe using xda app-developers app

 

[minionhunter]

Sent from my C6806_GPe using xda app-developers app

Thank you, that was it.

Seems like the simplest explanation was lost in my thinking.

I very much appreciate the help.