Always toned, mate. Always polite to CS. After all, they are peoples too and just happened to pick up the phone.
What irks me is paying over £x p.a. to a co. who can't seem to ensure that all CSR's read from the same hymn sheet, who can't ensure that all CSR's read the intranet in the morning to avail themselves of updates, etc. What really
really irks me is that
some CSR's don't actually give a choot and try to shine one on with the first line of chuff that enters their tiny mind. It's a waste of time all round. I've got a limited amount of time to sort out the minutiae of business, what I don't need is to have to put aside 2 or three hours to make half a dozen+ calls in the hope that I get through to the diligent one. The one who's on the ball and understands that they are there to take money off me for their employers as smoothly as possible
p.s. I'm not flirting with some Welsh geezer to get a phone. Uh uh, no way