Medical app not compatible - is it potentially achievable for me to get it to work?

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Riveon

Member
Feb 29, 2020
7
1
Hi,

I use continuous glucose monitoring to monitor my blood sugar, as I am a type 1 diabetic. The CGM I use uses Bluetooth to sync with an app (Medtronic's Guardian Connect app) and gives blood sugar data, safety alerts etc., but this app is only compatible with selected Android phones, which doesn't include any Oneplus phones. I really like the Oneplus 7t so I would rather not sell it if possible, so I was thinking of trying to make it compatible with the Oneplus and removing the phone model block. This has been done before with a different medical manufacturer's CGM app ( https://forum.xda-developers.com/oneplus-7t/help/medical-app-compatibility-t4015519 ), so I think it should be possible. Given my lack of programming ability, I was wondering if there are resources anywhere that might help with learning how to do this? Obviously they're not going to tell me "This is how you make this specific app work", but I'm just hoping to find some general resources on this type of coding. I have searched around with no success as I am not sure where to look. I gather it would take more than simply changing the buildprop file to trick the app into thinking it's a compatible phone.

Thanks.
 
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ziddey

Senior Member
Aug 26, 2007
1,840
1,577
Would help to know the app and what issues you're having. Is it not showing up in the play store? Does it give an error?
 

Riveon

Member
Feb 29, 2020
7
1
Would help to know the app and what issues you're having. Is it not showing up in the play store? Does it give an error?
Sorry, not sure how I managed to omit all those details. The app is Guardian Connect (https://play.google.com/store/apps/details?id=com.medtronic.diabetes.guardianconnect&hl=en). I am able to download it, but when I open it it says "incompatible with your device", as it's only officially compatible with a limited subsection of Android phones (https://guardianconnect.medtronic-diabetes-mena.com/en_gb/app-compatibility). However, the Dexcom app that I linked in the first post also has limited compatibility, yet people have managed to get it to work with other android phones, so I'm cautiously optimistic that it will be possible for me to do the same.
I can't link URLs properly yet as I'm a new user, so I had to add those spaces in the links.


{Mod edit: Links inserted}
 
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Oswald Boelcke

Senior Moderator / Moderator & RC-RT Committees
Staff member
Sorry, not sure how I managed to omit all those details. The app is Guardian Connect (https://play.google.com/store/apps/details?id=com.medtronic.diabetes.guardianconnect&hl=en). I am able to download it, but when I open it it says "incompatible with your device", as it's only officially compatible with a limited subsection of Android phones (https://guardianconnect.medtronic-diabetes-mena.com/en_gb/app-compatibility). However, the Dexcom app that I linked in the first post also has limited compatibility, yet people have managed to get it to work with other android phones, so I'm cautiously optimistic that it will be possible for me to do the same.
I can't link URLs properly yet as I'm a new user, so I had to add those spaces in the links.


{Mod edit: Links inserted}
Hello. Just wanted to inform you that I inserted the working links on your behalf (at least I assumed so).
I hope you'll find a solution for the issue soon.
 

TugsayKulaksiz

New member
Sep 27, 2020
2
0
I have diabetes and want to use this app for checking my blood glucose level continiously on my oneplus 8pro phone but the app says its not compatible with the device. I don't know how to solve this problem.

Is there anybody who can help us with this?
 

TugsayKulaksiz

New member
Sep 27, 2020
2
0
I have diabetes and want to use this app for checking my blood glucose level continiously on my oneplus 8pro phone but the app says its not compatible with the device. I don't know how to solve this problem.

Is there anybody who can help us with this?
 

PJajja

New member
Apr 14, 2021
1
0
Hi!
I just had contact with medtronic Belgium and they said; the more people call us the more 'problem cases' go to the IT'ers in America. So they mean how faster the problem will be solved so just give them a call
Greetings
 

volkslove

New member
Jul 3, 2022
3
2
Can this unlocking of phone be done for two other apps from Medtronic as listed below please?



Same error message as original post...

I am using an Asus ROG 5s Pro

Thanks in advance to anyone who can help 😁
 
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KemikalElite

Senior Member
Jan 28, 2011
651
224
Can this unlocking of phone be done for two other apps from Medtronic as listed below please?



Same error message as original post...

I am using an Asus ROG 5s Pro

Thanks in advance to anyone who can help 😁


Here is the list of all Medtronic's apps. Download the APK, then select the file from your Downloads folder in the Files app.
You may be prompted about the app being from an unknown source or risk to your device. Ignore the warning, tap OK, yes, or allow if prompted.

Hope this helps and as the post above already said I would consider calling Medtronic customer service and asking them to make the app available to all phones.
 

volkslove

New member
Jul 3, 2022
3
2

Here is the list of all Medtronic's apps. Download the APK, then select the file from your Downloads folder in the Files app.
You may be prompted about the app being from an unknown source or risk to your device. Ignore the warning, tap OK, yes, or allow if prompted.

Hope this helps and as the post above already said I would consider calling Medtronic customer service and asking them to make the app available to all phones.
Was actually hoping for a work around to use on phones that are not on the compatible list, i.e. for the app to not check for phone compatibility before starting.
 
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Zilch163

Member
Jul 17, 2020
8
6
Can this unlocking of phone be done for two other apps from Medtronic as listed below please?



Same error message as original post...

I am using an Asus ROG 5s Pro

Thanks in advance to anyone who can help 😁
I second this; rooted OnePlus 8 Pro running an A12 custom ROM

Personally I've actually come pretty close and was able to hide both Root and Developer Options from being detected using XPrivacyLua, but was unable to get MagiskProps working properly to get around the final "Your Phone is Incompatible" by spoofing as a Google Pixel (one of the primary "approved" devices) message, even after trying multiple older APKs combined with clearing data/cache 😢
 
Last edited:

volkslove

New member
Jul 3, 2022
3
2
I second this; rooted OnePlus 8 Pro running an A12 custom ROM

Personally I've actually come pretty close and was able to hide both Root and Developer Options from being detected using XPrivacyLua, but was unable to get MagiskProps working properly to get around the final "Your Phone is Incompatible" by spoofing as a Google Pixel (one of the primary "approved" devices) message, even after trying multiple older APKs combined with clearing data/cache 😢
Thanks.

Actually the logic behind limiting the compatible devices boggles my mind because, other than replicating the screen of the insulin pump and sending data downloaded from the pump to health care providers, the app does not allow pump to accept commands from external devices. So I do not see what the concern is with allowing more devices to use the app...
 

Zilch163

Member
Jul 17, 2020
8
6
Thanks.

Actually the logic behind limiting the compatible devices boggles my mind because, other than replicating the screen of the insulin pump and sending data downloaded from the pump to health care providers, the app does not allow pump to accept commands from external devices. So I do not see what the concern is with allowing more devices to use the app...
There is no logic, just retarded medical industry bureaucracy BS.

I've contacted customer support multiple times and asked them the same question, only to get the same useless response of pretending to "pass on my feedback".

It's actually one of the reasons I wanna find out how to work around the problem even more; like who needs them to take proper control of a medical device that I own.

Would also be amazing to get a Wear OS app that displays the same or similar information to the app, but I don't see that being made by Medtronic for at least a decade.
 

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    Hi,

    I use continuous glucose monitoring to monitor my blood sugar, as I am a type 1 diabetic. The CGM I use uses Bluetooth to sync with an app (Medtronic's Guardian Connect app) and gives blood sugar data, safety alerts etc., but this app is only compatible with selected Android phones, which doesn't include any Oneplus phones. I really like the Oneplus 7t so I would rather not sell it if possible, so I was thinking of trying to make it compatible with the Oneplus and removing the phone model block. This has been done before with a different medical manufacturer's CGM app ( https://forum.xda-developers.com/oneplus-7t/help/medical-app-compatibility-t4015519 ), so I think it should be possible. Given my lack of programming ability, I was wondering if there are resources anywhere that might help with learning how to do this? Obviously they're not going to tell me "This is how you make this specific app work", but I'm just hoping to find some general resources on this type of coding. I have searched around with no success as I am not sure where to look. I gather it would take more than simply changing the buildprop file to trick the app into thinking it's a compatible phone.

    Thanks.
    1
    Can this unlocking of phone be done for two other apps from Medtronic as listed below please?



    Same error message as original post...

    I am using an Asus ROG 5s Pro

    Thanks in advance to anyone who can help 😁
    1

    Here is the list of all Medtronic's apps. Download the APK, then select the file from your Downloads folder in the Files app.
    You may be prompted about the app being from an unknown source or risk to your device. Ignore the warning, tap OK, yes, or allow if prompted.

    Hope this helps and as the post above already said I would consider calling Medtronic customer service and asking them to make the app available to all phones.
    Was actually hoping for a work around to use on phones that are not on the compatible list, i.e. for the app to not check for phone compatibility before starting.