Metropcs: Can't get SIM to work in new Moto G4+

[Skarni]

I just replaced my old Moto G 1st gen with a Moto G4+. (XT1644)
Put the sim card in and it doesn't connect. I am using Metro PCS as the carrier in the USA.
Under settings fast.metropcs.com shows up, but it doesn't show as one of the network providers.
Would appreciate any insights

 

[StonedYoda]

I just replaced my old Moto G 1st gen with a Moto G4+. (XT1644)
Put the sim card in and it doesn't connect. I am using Metro PCS as the carrier in the USA.
Under settings fast.metropcs.com shows up, but it doesn't show as one of the network providers.
Would appreciate any insights

I'd say you may need to Google the apn settings for Metro and make sure they're in your phone's apn settings. I've had to do that for T-Mobile sometimes.

 

[daverobinson88]

I just replaced my old Moto G 1st gen with a Moto G4+. (XT1644)
Put the sim card in and it doesn't connect. I am using Metro PCS as the carrier in the USA.
Under settings fast.metropcs.com shows up, but it doesn't show as one of the network providers.
Would appreciate any insights

Did your original Moto have sim? My first gen didn't it was CDMA. The new G4 is good across CDMA and GSM. If your using the GSM you need to make sure it's activated. If you are using the CDMA sim you need to activate the phones imei with them as it can be complicated.

I have Net10 and that's what I discovered when I switched between the 2.

 

[ice711]

MetroPCS isn't plug and play, swapping your sim from one device to another. You have to call customer service and add the imei to your account. Hope that helps. Speaking from experience. Currently using a G4+ with MetroPCS. APN setup isn't needed either as the phone has them already installed

 

[Skarni]

THANK YOU

I was able to get activated. Yes, you have to contact customer service to have them register the IMEI and the SIM number. That was all that needed. No APN changes.
I had a hickup in that I did not know what my 8 digit PIN was. I could access my online account, but there is no way to get the PIN from your account, and the Customer Service only know how to read scripts, not answer questions. Their solution was to go to a store and have it taken are of. I live in Hawaii, and there is NO store here, meaning flying 5 hours to solve????
Finally signed in again, and clicked on the "chat" button which asked for the PIN, but I tried a few possible combos and got in and then the did it all through the chat.

Again thank you for your input. So great to have a supportive community.