Hi Moto Experts,
since a few days I have an issue with my moto z.
Phone Speaker and mic are only working when I make a call and switch to loudspeaker.
Besides calling mode they won´t work
I also tried headphone plugged in and then I can hear music or videosound but only on headphone.
Also ring tone works via phone speaker.
I tried to restart phone a few times but without luck.
What can be the problem here?
Also the usb-c plug isn´t working really good as it looses connection if you only move plugged cable a milimeter in wrong way, which shouldn´t be with usb-c.
This problem is there for a long time so accepted it but with mic and speaker not working the phone isn´t really useable
I searched here in moto-z forum but can´t find any similiar problems.
Do you have some troubleshooting ideas?
since a few days I have an issue with my moto z.
Phone Speaker and mic are only working when I make a call and switch to loudspeaker.
Besides calling mode they won´t work
I also tried headphone plugged in and then I can hear music or videosound but only on headphone.
Also ring tone works via phone speaker.
I tried to restart phone a few times but without luck.
What can be the problem here?
Also the usb-c plug isn´t working really good as it looses connection if you only move plugged cable a milimeter in wrong way, which shouldn´t be with usb-c.
This problem is there for a long time so accepted it but with mic and speaker not working the phone isn´t really useable
I searched here in moto-z forum but can´t find any similiar problems.
Do you have some troubleshooting ideas?
