Might be the first screen crashed case in this forum

[jayxiao171735]

I bought it 2 days ago, through this 2days' experience, I am really satisfied with its camera as well as the battery. Today when I hold it and it slid out from my hand and then fall down on the floor. I should say the distance between my hand and floor is only 0.3m or 0.4m. But! the screen has been totally crashed!! I never use a phone has that horrible quality. For my last phone, XR, even not crashed from 1m dropped without any protection and the screen didn't crash at all. What should I do? Ask google for help or find some fix shop? That's really a FUXKing day for me!

 

[jmtjr278]

I bought it 2 days ago, through this 2days' experience, I am really satisfied with its camera as well as the battery. Today when I hold it and it slid out from my hand and then fall down on the floor. I should say the distance between my hand and floor is only 0.3m or 0.4m. But! the screen has been totally crashed!! I never use a phone has that horrible quality. For my last phone, XR, even not crashed from 1m dropped without any protection and the screen didn't crash at all. What should I do? Ask google for help or find some fix shop? That's really a FUXKing day for me!

Call Google. Maybe they will help you out. If not I saw teardown videos and this phone seems relatively easy to repair on your own, if you can find the parts.

Sent from my Pixel 3a using Tapatalk

 

[pbanj]

The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.

 

[GuestD0636]

Maybe tell google you pulled it out of your pocket and it was smashed. If you say you dropped it regardless of height they will say no

 

[Uzephi]

The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.

I can second this. I had a phone dropped from my shirt pocket to the floor survive. (A roughly 1.5m drop) The same phone dropping less than 50 cm from my pants pocket to the floor while I was sitting on a curb shattered the screen.

 

[GuestD0636]

Tbh its foolish not to have the phone wearing tempered glass and a case these days. Even if this is mid range £400 is still £400.

 

[jayxiao171735]

The things with screens is it isn't really the height that kills them. It's how it lands that really decides if it will shatter or not. I've had phones survive being launched off my lap and across the parking lot but then not survive a less than a foot drop on to the floor in my house.

you are right, this phone land with its screen totally lip the floor.

 

[jayxiao171735]

Tbh its foolish not to have the phone wearing tempered glass and a case these days. Even if this is mid range £400 is still £400.

Yeah, my fault, I regard it as a 200 phone...maybe

 

[munchy_cool]

lol...it all depends on the point of impact..
i have seen phones with gorilla glass 5 also crack when dropped from similar height ..
cant blame the quality, as no screen manufacturer can say or claim "wont crack if dropped from less than 1m".

 

[pbanj]

Where did you buy it from? You said two days ago, so maybe they will let you exchange it.

 

[SacredDeviL666]

Thread Cleaned.

If there are legit ways please do help the OP else don't crowd the thread with replies irrelevant to Op's issue.

Thanks
SacredDeviL666.

 

[jayxiao171735]

Where did you buy it from? You said two days ago, so maybe they will let you exchange it.

My friend give me as a gift, so I don't know where he bought..

 

[pbanj]

My friend give me as a gift, so I don't know where he bought..

Maybe see if he can exchange it

 

[teknhard]

I'll add my name to the list. Wife dropped her phone from waist height yesterday. Bought on Sunday. Smashed screen. Our Cases are being delivered today. . We have insurance but still. Is Dragon tail glass that much weaker than Gorilla glass?

 

[bobby janow]

If you drop weighted glass on the floor 9 times out of 10 it will break no matter the height. If you don't have a case on and it doesn't break consider yourself lucky.

 

[teknhard]

If you drop weighted glass on the floor 9 times out of 10 it will break no matter the height. If you don't have a case on and it doesn't break consider yourself lucky.

Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.

That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.

 

[jmtjr278]

Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.

That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.

Afaik there are no definitive tests to compare the 2. Anyone who says the dragontrail is weaker is speaking solely on the fact that it was cheaper to manufacture with this instead of gorilla glass. The jerryrigeverything video seems to suggest it scratches at the exact same level of the mohs hardness scale. I think a bad drop without protection is a bad drop, regardless which flavor of glass your device is rocking.

You looked into replacement options? Phone seems relatively simple to take apart based on teardown videos. Maybe save a few bucks and give a replacement a go, assuming parts are available.

Sent from my Pixel 3a using Tapatalk

 

[teknhard]

Afaik there are no definitive tests to compare the 2. Anyone who says the dragontrail is weaker is speaking solely on the fact that it was cheaper to manufacture with this instead of gorilla glass. The jerryrigeverything video seems to suggest it scratches at the exact same level of the mohs hardness scale. I think a bad drop without protection is a bad drop, regardless which flavor of glass your device is rocking.

You looked into replacement options? Phone seems relatively simple to take apart based on teardown videos. Maybe save a few bucks and give a replacement a go, assuming parts are available.

Luckily I have insurance (figured going caseless, I would take it for the first month)

Screen replacement seems cheap. I think 129.00 in Canada through the shop

 

[jmtjr278]

Luckily I have insurance (figured going caseless, I would take it for the first month)

Screen replacement seems cheap. I think 129.00 in Canada through the shop

You'd be surprised what you can do yourself. There are very good teardown videos and you set yourself up just in case down the road. If parts are available on eBay you can save and learn.

Sent from my Pixel 3a using Tapatalk

 

[pbanj]

Totally. Not suggesting otherwise but still sucks. We bought at a store that didn't have cases, and had to wait for Amazon.

That said: anyone know the difference between the two glass types? I watched the bend test and thought it was pretty amazing how much pressure the phone withstood and didn't break.

It was years ago at this point but there was a video with a dude testing dragontrail and he did the usual crap, hitting it with a hammer, chucking it across a parking lot, running it over, etc.... It was fine.