Missing videos and photos

[continua.mente]

Hello I have a problem with my HTC U11 build 2.33.401.19.
I noticed that sometimes some photos and some videos disappear from the memory of my phone, as if the file was corrupt.
Yesterday for example I made some videos and some photos and if I open Google Photos I see only a gray preview and I can not open them anymore.
If I open a file manager those videos and those photos do not appear in the list.
I don't know if it is connected, but if I open a file manager I have two DCIM folder with the same files inside, as if it were duplicated.
Has anyone encountered a similar problem?
How can I solve?

 

[uvxtal76]

Hello,
Has this been an issue with your U11 for awhile or is it a relatively recent problem? I ask because I had the same issue with my U11 only a couple months after I purchased the phone, I've owned mine since July 2017. Do you use the htc app Boost+? What I discovered was everytime I would use Boost+ specifically the cache cleaner function, that is when I would notice missing video files from my phone. Honestly I cannot say for certain that the htc app was casusing this problem, but when I suspected it being the culprit I removed the app from my U11 and have not had anymore problems with missing video files.

Unfortunately now my U11 is dead, will not charge... I replaced the charging port board and still will not power on or take a charge! Been dealing with this problem for about 3 weeks now, VERY FRUSTRATING!