MobileIron app issue / solution

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rile1564

Senior Member
Dec 22, 2012
353
171
Levittown, PA
I use the MobileIron app for my work email and calendar. I've seen other people have the same issue with that app failing on the Note 7 as I did. I discovered why, in case you have the same issue.

I was getting the following error "Your company has set up a work profile. To continue using [email protected], please use the badged version installed on this device." Then It would disabled the app.

The issue is that you have activated Secure Folder, which is Knox controlled. That prevents MobileIron from working. Go into your Secure Folder settings and uninstall Secure Folder. You will now be able to run the MobileIron app.

I hope that helps.
 
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naruto.ninjakid

Senior Member
Jun 4, 2012
905
99
I use the MobileIron app for my work email and calendar. I've seen other people have the same issue with that app failing on the Note 7 as I did. I discovered why, in case you have the same issue.

I was getting the following error "Your company has set up a work profile. To continue using [email protected], please use the badged version installed on this device." Then It would disabled the app.

The issue is that you have activated Secure Folder, which is Knox controlled. That prevents MobileIron from working. Go into your Secure Folder settings and uninstall Secure Folder. You will now be able to run the MobileIron app.

I hope that helps.

This is absolutely correct. Secure Folder causes the issue.
 

jd98745

New member
Oct 13, 2016
2
0
Hello all,
I am trying to use [email protected] in MI Redmi Note 3, I am getting the following error "Your company has set up a work profile. To continue using [email protected], please use the badged version installed on this device." Then It would disabled the app.

could anyone please help me, how to solve this issue.

it looks similar to Samsung Note 7, but there is no secured folder in MI Redmi Note 3.
 

xdduser

Senior Member
Jul 7, 2012
173
11
There is no solution. Even resetting the phone did not work.
MobileIron is the WORST app ever made. See its rating on Play Store.
 
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viewsacross

New member
Oct 29, 2017
1
0
I purchased Samsung 8 with much ho ha and ditched iPhone 8 for the same but this issue has made me handicapped.. considering I am not able to use my office emails now
 

rile1564

Senior Member
Dec 22, 2012
353
171
Levittown, PA
Disable your secure folder. That's what is preventing mobile iron. I'm using Mobile Iron on my Note 8 just fine, but I didn't setup the secure folder. Lessons learned from my Note 7.
 

YandereSan

Senior Member
Sep 1, 2013
201
87
@sjorsvandam @rile1564

This is an open bug with MobileIron with no fix as of yet, but there are a few workarounds:

Galaxy S8/Note8: Disable "Dual Messenger" (Settings -> Advanced Features -> Dual Messenger -> Uncheck All). Additionally, you might also have to disable Secure Folder.
XiaoMi: Disable "Second Space" and "Dual App"
Mate 10 Pro: Disable "App Twin" (Settings -> Apps & Notifications -> App Twin -> Disable All)

If all else fails, try sideloading [email protected] 9.4 from APKPure.
 
Last edited:
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Troxelke

Senior Member
Feb 8, 2006
116
9
@sjorsvandam @rile1564
This is an open bug with MobileIron with no fix as of yet, but there are a few workarounds:
Galaxy S8/Note8: Disable "Dual Messenger" (Settings -> Advanced Features -> Dual Messenger -> Uncheck All). Additionally, you might also have to disable Secure Folder.
XiaoMi: Disable "Second Space" and "Dual App"
Mate 10 Pro: Disable "App Twin" (Settings -> Apps & Notifications -> App Twin -> Disable All)
If all else fails, try sideloading [email protected] 9.4 from APKPure.

Hi YandereSan, thanks for your help! I have the same issue with a Nubia Z17S, a beautiful phone, but cannot install MobileIron due to the "badged version" error.
See already this topic that I started, where nobody could help me at that moment: https://forum.xda-developers.com/nubia-z17/help/nubia-z17s-encommon-v1-02-phone-t3711145.


About your options about the other phones, that is why I have looked around in my phone for:
- "dual apps", and there is a functionality called "dual instance", however I do not use it and it seems I cannot "disable" it? Any clue how to do that? I cannot find it in system apps either.
- "secure folers", I cannot find anything like that. I see a system app called "virtualboxservice", but disabling seems not to resolve my issue. Also no other system apps found.

About side-loading the APK from APKPURE, how does that work, as I cannot root my phone / install TWRP? I tried just to install the APK, but no luck.
- do you have an idea how to get the APK side-loaded and bypassing the "badged version" error from Mobile Iron?

Thanks a million!!!!
Roy.
 

YandereSan

Senior Member
Sep 1, 2013
201
87
Hi YandereSan, thanks for your help! I have the same issue with a Nubia Z17S, a beautiful phone, but cannot install MobileIron due to the "badged version" error.
See already this topic that I started, where nobody could help me at that moment: https://forum.xda-developers.com/nubia-z17/help/nubia-z17s-encommon-v1-02-phone-t3711145.


About your options about the other phones, that is why I have looked around in my phone for:
- "dual apps", and there is a functionality called "dual instance", however I do not use it and it seems I cannot "disable" it? Any clue how to do that? I cannot find it in system apps either.
- "secure folers", I cannot find anything like that. I see a system app called "virtualboxservice", but disabling seems not to resolve my issue. Also no other system apps found.

About side-loading the APK from APKPURE, how does that work, as I cannot root my phone / install TWRP? I tried just to install the APK, but no luck.
- do you have an idea how to get the APK side-loaded and bypassing the "badged version" error from Mobile Iron?

Thanks a million!!!!
Roy.

Mmm.. that dual instance is definitely causing your issue. Can you elaborate on what you mean by "I tried just to install the APK, but no luck." ?

Your phone does not need to be rooted to install APKs. However, you have to make sure that you uninstall the existing version of MobileIron before attempting this.

1. Using your device, download this version of MobileIron.
2. Go to Settings -> Security, and enable "Unknown Sources".
3. Once the download is finished, tap on it inside your notification settings to install it.
4. Go back to Settings -> Security, and disable "Unknown Sources".
5. Open MobileIron and attempt to register.

If you successfully register, you can go ahead and update MobileIron through the Play Store as you normally would.
 
Last edited:

Troxelke

Senior Member
Feb 8, 2006
116
9
Mmm.. that dual instance is definitely causing your issue. Can you elaborate on what you mean by "I tried just to install the APK, but no luck." ?

Your phone does not need to be rooted to install APKs. However, you have to make sure that you uninstall the existing version of MobileIron before attempting this.

1. Using your device, download this version of MobileIron.
2. Go to Settings -> Security, and enable "Unknown Sources".
3. Once the download is finished, tap on it inside your notification settings to install it.
4. Go back to Settings -> Security, and disable "Unknown Sources".
5. Open MobileIron and attempt to register.

If you successfully register, you can go ahead and update MobileIron through the Play Store as you normally would.

Thanks for your reply!! I tried exactly what you proposed, already the first time, but no luck.
Also with this version, I still get the same error of the "badged version" if I open the app ... Too bad :(.
But what is surprising: after installation of this version (but no "open" yet) I could set mobileiron as the device administrator. But after that, still the same error.

Do you have any further suggestions for me? Maybe some other more early version?
I am really needing this app to work! Again thanks for your help!
 
Last edited:

YandereSan

Senior Member
Sep 1, 2013
201
87
Thanks for your reply!! I tried exactly what you proposed, already the first time, but no luck.
Also with this version, I still get the same error of the "badged version" if I open the app ... Too bad :(.
But what is surprising: after installation of this version (but no "open" yet) I could set mobileiron as the device administrator. But after that, still the same error.

Do you have any further suggestions for me? Maybe some other more early version?
I am really needing this app to work! Again thanks for your help!

MobileIron 8.5 is an earlier version.
 

YandereSan

Senior Member
Sep 1, 2013
201
87
Thanks, but again the same error. Are there any other versions I could try? Up to now all the same error.

Should I focus more on disabling the dual instance feature? I have gone through all system apps, but cannot find the service to be switched off / disabled. Any clue to find the solution here?

Thanks again!!

Sorry about the delay. I did some poking around with grep inside the ComboRom mod by @pesa1234 - I think the dual instance feature actually lives inside ZMiniLauncher5 APK.

See if you can disable ZMiniLauncher5. Before you do that, you should install Nova Launcher so that you have something to fall back on.

If disable is greyed out:
1. Install Nova Launcher - reboot - set it as your default launcher.
2. Set up MobileIron right up to the point before it fails.
3. Press the home button to hide MobileIron.
4. Go into settings -> apps -> force stop ZMiniLauncher5.
5. Quickly tap the multi-window button, switch back to MobileIron, and try to continue with the setup.

If this doesn't work.. I'm afraid your only option would be to root your device. :( I know it probably sounds ridiculous, but welcome to the world of MobileIron - it has really gone to **** as of late. :rolleyes: Their engineering team takes ages to fix rather serious issues.
 
Last edited:

Troxelke

Senior Member
Feb 8, 2006
116
9
Sorry about the delay. I did some poking around with grep inside the ComboRom mod by @pesa1234 - I think the dual instance feature actually lives inside ZMiniLauncher5 APK.

See if you can disable ZMiniLauncher5. Before you do that, you should install Nova Launcher so that you have something to fall back on.

If disable is greyed out:
1. Install Nova Launcher - reboot - set it as your default launcher.
2. Set up MobileIron right up to the point before it fails.
3. Press the home button to hide MobileIron.
4. Go into settings -> apps -> force stop ZMiniLauncher5.
5. Quickly tap the multi-window button, switch back to MobileIron, and try to continue with the setup.

If this doesn't work.. I'm afraid your only option would be to root your device. :( I know it probably sounds ridiculous, but welcome to the world of MobileIron - it has really gone to **** as of late. :rolleyes: Their engineering team takes ages to fix rather serious issues.

Hi YandereSan, first of all really thanks for all your efforts you are willing to put into this, great! And you don't need to apologize for the delay, it is just great you try to help me out!
Although your deep research, I tried the above steps you mentioned, however still no big success, here is why:
- I cannot find the ZMiniLauncher5 exactly in the apps list, also not within the system apps. The ROM you mentioned is for the Z11, and I have a Z17S.
- I can only find system apps like "key chaine clone", "mini launcher", "nubiaLauncher", "nubiaShare", "virtualBoxService", these I have tried to "forced stop".
- I tried your above steps exactly, with all system apps I mentioned above. Every time a fresh install, enabled MobileIron as "device administrator" after install.
- Then disabled the apps, tried to continue installation by opening M.I. but, every time I still get the "badged version" error. :( :( :(

You mention that the last option now would be to root the phone, but I don't understand ... rooting would be detected by MobileIron so that it won't install?
Last idea from my side: is there a LOG file that MobileIron makes if it shows the "badged version" error, so that I can see more on where I have to look?
Also there is no way of reporting this error to MobileIron, so that they can make a case out of it to help me out? I tried to email them but no answer.

Thanks again for your help ... :)
 

YandereSan

Senior Member
Sep 1, 2013
201
87
Hi YandereSan, first of all really thanks for all your efforts you are willing to put into this, great! And you don't need to apologize for the delay, it is just great you try to help me out!
Although your deep research, I tried the above steps you mentioned, however still no big success, here is why:
- I cannot find the ZMiniLauncher5 exactly in the apps list, also not within the system apps. The ROM you mentioned is for the Z11, and I have a Z17S.
- I can only find system apps like "key chaine clone", "mini launcher", "nubiaLauncher", "nubiaShare", "virtualBoxService", these I have tried to "forced stop".
- I tried your above steps exactly, with all system apps I mentioned above. Every time a fresh install, enabled MobileIron as "device administrator" after install.
- Then disabled the apps, tried to continue installation by opening M.I. but, every time I still get the "badged version" error. :( :( :(

You mention that the last option now would be to root the phone, but I don't understand ... rooting would be detected by MobileIron so that it won't install?
Last idea from my side: is there a LOG file that MobileIron makes if it shows the "badged version" error, so that I can see more on where I have to look?
Also there is no way of reporting this error to MobileIron, so that they can make a case out of it to help me out? I tried to email them but no answer.

Thanks again for your help ... :)

Dang.. that's unfortunate. I think the launcher service restarts too fast. Hard to say.

As far as logs and reporting - MobileIron is aware of this problem, however they made that claim last year and thus far posted no updates. That's what I meant by MobileIron hell. :/

Good news.. I managed to edit the MobileIron APK and remove that obnoxious check. I highlighted the code I deleted:

rV2K3nR.png


However, I had to sign the application with debug keys, so you will not be able to update MobileIron via Play Store. This is probably the best I can do for you.

Also, make sure you install MobileIron once, then uninstall it again from the Play Store before you install this. MobileIron does something wonky when that badged version error comes up, and it hides (disables) the client.

Also, keep in mind: I don't know how MobileIron will react to you using an edited client. I tested this with my Samsung / Dual Messenger, and I got past the splash screen. I did not attempt to register.

https://mega.nz/#!0yQxAK7A!6Ms_SWAzcuis6Gy36LrncAeXhnL9Iwgb5cGkQwWV-0w
 
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Troxelke

Senior Member
Feb 8, 2006
116
9
Dang.. that's unfortunate. I think the launcher service restarts too fast. Hard to say.

As far as logs and reporting - MobileIron is aware of this problem, however they made that claim last year and thus far posted no updates. That's what I meant by MobileIron hell. :/

Good news.. I managed to edit the MobileIron APK and remove that obnoxious check. I highlighted the code I deleted:

rV2K3nR.png


However, I had to sign the application with debug keys, so you will not be able to update MobileIron via Play Store. This is probably the best I can do for you.

Also, make sure you install MobileIron once, then uninstall it again from the Play Store before you install this. MobileIron does something wonky when that badged version error comes up, and it hides (disables) the client.

Also, keep in mind: I don't know how MobileIron will react to you using an edited client. I tested this with my Samsung / Dual Messenger, and I got past the splash screen. I did not attempt to register.

https://mega.nz/#!0yQxAK7A!6Ms_SWAzcuis6Gy36LrncAeXhnL9Iwgb5cGkQwWV-0w

Hi, well first of all thanks for all the work you did, whoaa that is some deep searching and fixing there, great :)! And the first good news, I was able to install the app and can now go beyond the first error screen!
I am now at the screen where I need to enter my PIN from the company, I requested one this morning and waiting for the mail to arrive with my new PIN for installation.
By the way, I saw in play-store that it recognises Mobile-Iron to be installed already, so I guess it will update if a new version is available, don't you think?

I keep you posted on this! And ... can I buy you a beer somewhere? You really deserve it for all the work!
And, if this works, you may have solved a reall BIG issue for 1000's of users that face the same issue!

Thanks again,
Roy.
 

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    Ok, seems like I finally got it. This update path should work for all devices that are experiencing this "badged version" issue.

    Prerequisites: Make sure you don't have [email protected] installed.

    1. Download [email protected] 7.5.2.1.12R and [email protected] 9.4.0.3.5R.
    2. Rename the files to mi75.apk and mi94.apk respectively. Move both files to your phone.
    3. Install [email protected] 7.5.
    4. Request a pin from your company (if necessary).
    5. Open [email protected] 7.5, enter your server name, followed by pin, username, and password.
    6. When you get to this screen, stop and hit home button.
    7. Install [email protected] 9.4. Open the app and continue setting up your device.
    8. Once you're finished, open Google Play Store and update [email protected] to the latest version.

    After this, you should be good to go.

    Some notes:
    * [email protected] 7.5 was the last version that doesn't prompt "use badged version" on splash screen.
    * [email protected] versions less than 9.0 cannot activate Knox.
    * Upgrading from 7.5 to 9.6 will reset your settings. You need to use an intermediate version like 9.4.
    1
    I use the MobileIron app for my work email and calendar. I've seen other people have the same issue with that app failing on the Note 7 as I did. I discovered why, in case you have the same issue.

    I was getting the following error "Your company has set up a work profile. To continue using [email protected], please use the badged version installed on this device." Then It would disabled the app.

    The issue is that you have activated Secure Folder, which is Knox controlled. That prevents MobileIron from working. Go into your Secure Folder settings and uninstall Secure Folder. You will now be able to run the MobileIron app.

    I hope that helps.
    1
    There is no solution. Even resetting the phone did not work.
    MobileIron is the WORST app ever made. See its rating on Play Store.
    1
    @sjorsvandam @rile1564

    This is an open bug with MobileIron with no fix as of yet, but there are a few workarounds:

    Galaxy S8/Note8: Disable "Dual Messenger" (Settings -> Advanced Features -> Dual Messenger -> Uncheck All). Additionally, you might also have to disable Secure Folder.
    XiaoMi: Disable "Second Space" and "Dual App"
    Mate 10 Pro: Disable "App Twin" (Settings -> Apps & Notifications -> App Twin -> Disable All)

    If all else fails, try sideloading [email protected] 9.4 from APKPure.
    1
    Hi YandereSan, first of all really thanks for all your efforts you are willing to put into this, great! And you don't need to apologize for the delay, it is just great you try to help me out!
    Although your deep research, I tried the above steps you mentioned, however still no big success, here is why:
    - I cannot find the ZMiniLauncher5 exactly in the apps list, also not within the system apps. The ROM you mentioned is for the Z11, and I have a Z17S.
    - I can only find system apps like "key chaine clone", "mini launcher", "nubiaLauncher", "nubiaShare", "virtualBoxService", these I have tried to "forced stop".
    - I tried your above steps exactly, with all system apps I mentioned above. Every time a fresh install, enabled MobileIron as "device administrator" after install.
    - Then disabled the apps, tried to continue installation by opening M.I. but, every time I still get the "badged version" error. :( :( :(

    You mention that the last option now would be to root the phone, but I don't understand ... rooting would be detected by MobileIron so that it won't install?
    Last idea from my side: is there a LOG file that MobileIron makes if it shows the "badged version" error, so that I can see more on where I have to look?
    Also there is no way of reporting this error to MobileIron, so that they can make a case out of it to help me out? I tried to email them but no answer.

    Thanks again for your help ... :)

    Dang.. that's unfortunate. I think the launcher service restarts too fast. Hard to say.

    As far as logs and reporting - MobileIron is aware of this problem, however they made that claim last year and thus far posted no updates. That's what I meant by MobileIron hell. :/

    Good news.. I managed to edit the MobileIron APK and remove that obnoxious check. I highlighted the code I deleted:

    rV2K3nR.png


    However, I had to sign the application with debug keys, so you will not be able to update MobileIron via Play Store. This is probably the best I can do for you.

    Also, make sure you install MobileIron once, then uninstall it again from the Play Store before you install this. MobileIron does something wonky when that badged version error comes up, and it hides (disables) the client.

    Also, keep in mind: I don't know how MobileIron will react to you using an edited client. I tested this with my Samsung / Dual Messenger, and I got past the splash screen. I did not attempt to register.

    https://mega.nz/#!0yQxAK7A!6Ms_SWAzcuis6Gy36LrncAeXhnL9Iwgb5cGkQwWV-0w