MobileIron app issue / solution

[Troxelke]

Dang.. that's unfortunate. I think the launcher service restarts too fast. Hard to say.

As far as logs and reporting - MobileIron is aware of this problem, however they made that claim last year and thus far posted no updates. That's what I meant by MobileIron hell. :/

Good news.. I managed to edit the MobileIron APK and remove that obnoxious check. I highlighted the code I deleted:

However, I had to sign the application with debug keys, so you will not be able to update MobileIron via Play Store. This is probably the best I can do for you.

Also, make sure you install MobileIron once, then uninstall it again from the Play Store before you install this. MobileIron does something wonky when that badged version error comes up, and it hides (disables) the client.

Also, keep in mind: I don't know how MobileIron will react to you using an edited client. I tested this with my Samsung / Dual Messenger, and I got past the splash screen. I did not attempt to register.

https://mega.nz/#!0yQxAK7A!6Ms_SWAzcuis6Gy36LrncAeXhnL9Iwgb5cGkQwWV-0w

UPDATE: As mentioned in previous post, I got past the first "badged version" error and was able to register my phone on the company profile!
However, it wants to proceed with the "Secure Apps Manager", and now its stops with an error there: "the secure apps data has been removed per company security policy. The reason is: security on your Android device is compromised in violation of the corporate security policy. To enable access to corporate resources, please contact your Administrator" .

I tried several times but I do not get past this screen. I even tried to install the official version over the edited one, but that was messing up everything. Also I am on the official ENCOMMON v1.06 rom, no developer options on, fingerprint off, no rooting, no bootloader unlocking, etc etc.
So, it looks like the Secure Apps Manager is also checking things on the dual instances or container storage systems?

Do you have any clue to get any further? You already managed to bypass the first error, could you check if something similar is possible on the second (above mentioned) error? Thanks again friend!!!

 

[YandereSan]

UPDATE: As mentioned in previous post, I got past the first "badged version" error and was able to register my phone on the company profile!
However, it wants to proceed with the "Secure Apps Manager", and now its stops with an error there: "the secure apps data has been removed per company security policy. The reason is: security on your Android device is compromised in violation of the corporate security policy. To enable access to corporate resources, please contact your Administrator" .

I tried several times but I do not get past this screen. I even tried to install the official version over the edited one, but that was messing up everything. Also I am on the official ENCOMMON v1.06 rom, no developer options on, fingerprint off, no rooting, no bootloader unlocking, etc etc.
So, it looks like the Secure Apps Manager is also checking things on the dual instances or container storage systems?

Do you have any clue to get any further? You already managed to bypass the first error, could you check if something similar is possible on the second (above mentioned) error? Thanks again friend!!!

Mm.. it might be Secure Apps Manager checking out the validity of the MobileIron app - it's not difficult to do as they would just have to look at the signature. I just tried this myself and the device is marked as "compromised" in the admin console.

Could you elaborate on what you mean by "messing up everything" when you try to install the official app? Does it take you back to the splash screen?

Is there any chance you can temporarily root then unroot? There's a very easy way to bypass the splash screen with root and Shortcut Master (Lite). Once you're past the splash screen and ready to install Secure Apps Manager, unroot your device.

 

[YandereSan]

Ok, seems like I finally got it. This update path should work for all devices that are experiencing this "badged version" issue.

Prerequisites: Make sure you don't have [email protected] installed.

1. Download [email protected] 7.5.2.1.12R and [email protected] 9.4.0.3.5R.
2. Rename the files to mi75.apk and mi94.apk respectively. Move both files to your phone.
3. Install [email protected] 7.5.
4. Request a pin from your company (if necessary).
5. Open [email protected] 7.5, enter your server name, followed by pin, username, and password.
6. When you get to this screen, stop and hit home button.
7. Install [email protected] 9.4. Open the app and continue setting up your device.
8. Once you're finished, open Google Play Store and update [email protected] to the latest version.

After this, you should be good to go.

Some notes:
* [email protected] 7.5 was the last version that doesn't prompt "use badged version" on splash screen.
* [email protected] versions less than 9.0 cannot activate Knox.
* Upgrading from 7.5 to 9.6 will reset your settings. You need to use an intermediate version like 9.4.

 

[Troxelke]

Ok, seems like I finally got it. This update path should work for all devices that are experiencing this "badged version" issue.

Prerequisites: Make sure you don't have [email protected] installed.

1. Download [email protected] 7.5.2.1.12R and [email protected] 9.4.0.3.5R.
2. Rename the files to mi75.apk and mi94.apk respectively. Move both files to your phone.
3. Install [email protected] 7.5.
4. Request a pin from your company (if necessary).
5. Open [email protected] 7.5, enter your server name, followed by pin, username, and password.
6. When you get to this screen, stop and hit home button.
7. Install [email protected] 9.4. Open the app and continue setting up your device.
8. Once you're finished, open Google Play Store and update [email protected] to the latest version.

After this, you should be good to go.

Some notes:
* [email protected] 7.5 was the last version that doesn't prompt "use badged version" on splash screen.
* [email protected] versions less than 9.0 cannot activate Knox.
* Upgrading from 7.5 to 9.6 will reset your settings. You need to use an intermediate version like 9.4.

Wow you did a bunch of work here, I am going to try this tomorrow at work if I receive a new PIN! I will let you know if it worked!

 

[Troxelke]

Ok, seems like I finally got it. This update path should work for all devices that are experiencing this "badged version" issue.

Prerequisites: Make sure you don't have [email protected] installed.

1. Download [email protected] 7.5.2.1.12R and [email protected] 9.4.0.3.5R.
2. Rename the files to mi75.apk and mi94.apk respectively. Move both files to your phone.
3. Install [email protected] 7.5.
4. Request a pin from your company (if necessary).
5. Open [email protected] 7.5, enter your server name, followed by pin, username, and password.
6. When you get to this screen, stop and hit home button.
7. Install [email protected] 9.4. Open the app and continue setting up your device.
8. Once you're finished, open Google Play Store and update [email protected] to the latest version.

After this, you should be good to go.

Some notes:
* [email protected] 7.5 was the last version that doesn't prompt "use badged version" on splash screen.
* [email protected] versions less than 9.0 cannot activate Knox.
* Upgrading from 7.5 to 9.6 will reset your settings. You need to use an intermediate version like 9.4.

Hi again! I did the above and .... I got everything installed! This means I got Secure Apps Manager installed, also the Email+ app. So that is good news, I suggest people that have the "badged version" error to follow the above way of installation and give YandereSan a big thanks!!!

Unfortunately I have a problem with further installation of the Email+ app. I do not see as a problem due to the "badged version"; that is why I am so positive in the above section.
What I am stuck with at the moment: as indicated, I am able to install all MobileIron apps, I have made a personal PIN for Secure Apps Manager, however Email+ does get stuck at opening.
It stops at the first "blue" screen with the status "getting configuration from MobileIron" and "getting configuration for Email+...". It is not completely hanging, as I can swipe away this screen and open it up, but it does not continue.
What I also see is that in the [email protected] app -> settings -> Email Status: "there is no exchange account in the configuration, or the account info was invalid". I double checked with the IT department, they say the server is set well.
What is likely to be wrong now? I tried uninstalling the Email+ app and re-install, but unfortunately no luck for this moment ...

 

[YandereSan]

Hi again! I did the above and .... I got everything installed! This means I got Secure Apps Manager installed, also the Email+ app. So that is good news, I suggest people that have the "badged version" error to follow the above way of installation and give YandereSan a big thanks!!!

Unfortunately I have a problem with further installation of the Email+ app. I do not see as a problem due to the "badged version"; that is why I am so positive in the above section.
What I am stuck with at the moment: as indicated, I am able to install all MobileIron apps, I have made a personal PIN for Secure Apps Manager, however Email+ does get stuck at opening.
It stops at the first "blue" screen with the status "getting configuration from MobileIron" and "getting configuration for Email+...". It is not completely hanging, as I can swipe away this screen and open it up, but it does not continue.
What I also see is that in the [email protected] app -> settings -> Email Status: "there is no exchange account in the configuration, or the account info was invalid". I double checked with the IT department, they say the server is set well.
What is likely to be wrong now? I tried uninstalling the Email+ app and re-install, but unfortunately no luck for this moment ...

When you install Email+, it should give you a "Setup Email Account" prompt on MobileIron - you shouldn't have to open Email+. Did you obtain Email+ from [email protected] or Play Store? You should only have one or the other.

After installing Email+, do a force device check-in from MobileIron settings. You absolutely should get the prompt. Otherwise, it will hang as you describe because MobileIron isn't pushing the auto-config.

What I also see is that in the [email protected] app -> settings -> Email Status: "there is no exchange account in the configuration, or the account info was invalid".

It always says that. It's a bug that has been around for 3+ years.

 

[Troxelke]

When you install Email+, it should give you a "Setup Email Account" prompt on MobileIron - you shouldn't have to open Email+. Did you obtain Email+ from [email protected] or Play Store? You should only have one or the other.

After installing Email+, do a force device check-in from MobileIron settings. You absolutely should get the prompt. Otherwise, it will hang as you describe because MobileIron isn't pushing the auto-config.

I tried uninstalling and reinstalling Email+ several times, but no prompt, so Mobileiron is not pushing the config. What is the cause of that? All the rest looks ok, device check in is OK, Mobileiron indicates "you are all set"!

By the way, I get prompts for my credentials, just before creating a new PIN, but that is all for Secure Apps Manager? And those prompts come after all apps are installed.

 

[Troxelke]

When you install Email+, it should give you a "Setup Email Account" prompt on MobileIron - you shouldn't have to open Email+. Did you obtain Email+ from [email protected] or Play Store? You should only have one or the other.

After installing Email+, do a force device check-in from MobileIron settings. You absolutely should get the prompt. Otherwise, it will hang as you describe because MobileIron isn't pushing the auto-config.

Hi YandereSan, I tried several times installing and uninstalling, but still the Email+ app still does not go through. Every time I get a pop-up (only) for my credentials and to set up a new PIN, but not too further set up my email. What is also strange:

1. When I first open secure apps + login with my PIN and then (for instance) email+, I directly get the app to open up (up to the blue screen). However, if I first kill secure apps and directly open email+, I first get a pop-up (on bottom of screen) saying "could not find secure apps, please make sure your phone is registered" but only for 1 second, then the PIN login screen comes on the screen. The first pop-up is however strange don't you think?

2. When I look into the installed apps in my phone settings, I see all Mobile Iron apps installed with badge, but are categorised under "personal" apps, not under "work" apps (nothing is installed there). Shouldn't it be installed under "work", and is this maybe the problem of item 1 and that Email+ does not continue?

Maybe both issue are caused as we now installed MI with the 3 different versions (with the update from play store included) ...? And that causes the email+ not too install correctly?

Thanks again for your help! Roy.

 

[Troxelke]

When you install Email+, it should give you a "Setup Email Account" prompt on MobileIron - you shouldn't have to open Email+.

Hi YandereSan, me again ... Tried now several times but still stuck with the same problem. I have checked with another phone and installation goes exactly the same with the prompts for credentials and PIN at the same timing. So those credentials are entered. However, I get no further screens for setting up the Email, which that other phone got automatically at opening Email+. Strange ...

I have also sent the LOG files with error description to Mobileiron android support, hope I get a reply, but I am afraid they will not reply ...

Do you have any other ideas I could try? Thanks again!

 

[YandereSan]

Hi YandereSan, me again ... Tried now several times but still stuck with the same problem. I have checked with another phone and installation goes exactly the same with the prompts for credentials and PIN at the same timing. So those credentials are entered. However, I get no further screens for setting up the Email, which that other phone got automatically at opening Email+. Strange ...

I have also sent the LOG files with error description to Mobileiron android support, hope I get a reply, but I am afraid they will not reply ...

Do you have any other ideas I could try? Thanks again!

Unfortunately not. :S Aside for getting help from your company, you might be out of luck with this device. I don't know why you're not getting your email configuration.

 

[Troxelke]

Unfortunately not. :S Aside for getting help from your company, you might be out of luck with this device. I don't know why you're not getting your email configuration.

Ok, anyhow thanks for all your help, hopefully people with the badged version error will find this thread and can get their issue resolved by your solution!

I will contact my companies helpdesk again, maybe I will get some help.

 

[GoldilocsR]

Download MobileIron

Hi, can anyone help me? im trying to download the file but its not letting me download the file directly
for the [email protected] 7.5.2.1.12R apk

 

[Troxelke]

Ok, anyhow thanks for all your help, hopefully people with the badged version error will find this thread and can get their issue resolved by your solution!

I will contact my companies helpdesk again, maybe I will get some help.

Small update, I had sent my email also to MobileIron Benelux and got into contact with a sales representative, which took up my call! They are now looking into it he promised, so that is very nice . Hope something comes out of it!

---------- Post added at 06:52 PM ---------- Previous post was at 06:50 PM ----------

Hi, can anyone help me? im trying to download the file but its not letting me download the file directly
for the [email protected] 7.5.2.1.12R apk

Here the download still works! So try again, or on a computer?
And please let us know if it worked for you!

 

[GoldilocsR]

Small update, I had sent my email also to MobileIron Benelux and got into contact with a sales representative, which took up my call! They are now looking into it he promised, so that is very nice . Hope something comes out of it!

---------- Post added at 06:52 PM ---------- Previous post was at 06:50 PM ----------



Here the download still works! So try again, or on a computer?
And please let us know if it worked for you!

I tried on computer, but still the same, my friends also tried it but get the same result,
could you share me the file from other source or maybe email me?
[email protected]
really appreciate if you could help me on this

 

[Troxelke]

I tried on computer, but still the same, my friends also tried it but get the same result,
could you share me the file from other source or maybe email me?
[email protected]
really appreciate if you could help me on this

Just sent by WeTransfer, let me know if it worked.

 

[GoldilocsR]

Just sent by WeTransfer, let me know if it worked.

Hi! Thankyou so much!
i received your file, really appreciate it

 

[Troxelke]

Hi! Thankyou so much!
i received your file, really appreciate it

And did it work? Did you manage to install MobileIron properly?

 

[GoldilocsR]

And did it work? Did you manage to install MobileIron properly?

Hi ! yes it did worked !

 

[xdduser]

And did it work? Did you manage to install MobileIron properly?

Brother, do you mind sending the file to me also? geforce4rules[at]yahoo[dot]com

 

[thiagosq]

support

could you please send me the file too?
thiago.quinteiro[at]gmail.com