Model G3223 - Charging Issues and Black Screen/Flashing White Light at Boot

[vince.lupe]

Hey everyone,

So, I got a new Xperia XA1 Ultra (G3223) through a trade running stock Android 7.0. Checked everything and initially it looked fine.

Over the last few days, things have been acting weird. Every time I start the device, it gives me a blank (black) screen with a blinking white notification light - it doesn't even show me the boot screen at times when it boots. Just yesterday, I got it to boot by pressing VOLUME UP + POWER after being in that state - but, that's not normal. Does anyone know why in the world my phone does that?

Furthermore, when using the Sony charger that came with the device, it takes over 6 hours to charge and doesn't even show the charging sign while charging. Could this be an Android 7.0 bug or is something seriously wrong with my phone? Only one time since I got it, did I get it to charge normal with the charging sign and everything; it actually charged quite rapidly at that point.

Any help would be appreciated with this, guys, because I'm at a loss. I do want to mention that the device doesn't seem to be recognized by the computer, so I'm not even sure that the cable is original.

 

[avg2424]

Furthermore, when using the Sony charger that came with the device, it takes over 6 hours to charge and doesn't even show the charging sign while charging. Could this be an Android 7.0 bug or is something seriously wrong with my phone? Only one time since I got it, did I get it to charge normal with the charging sign and everything; it actually charged quite rapidly at that point.

Any help would be appreciated with this, guys, because I'm at a loss. I do want to mention that the device doesn't seem to be recognized by the computer, so I'm not even sure that the cable is original.

Try a new cable and/or charger. (I found I had a bad charger once)
Since you had computer issues, I'd start with the cable. Also check the charging port on the phone for debris/damage.

 

[vince.lupe]

Try a new cable and/or charger./QUOTE]

Okay, I'll do that - but, do you have any idea regarding the blank screen issue, my friend?

 

[avg2424]

Okay, I'll do that - but, do you have any idea regarding the blank screen issue, my friend?

How is your phone turning on? Power button or inserting the USB cable?
Only thing I can think of is perhaps a stuck volume key placing the phone into recovery or flash mode.
Try turning on the phone with no USB cable attached. Before you turn it on, press the volume keys a few times to make sure they aren't stuck and then power on.

 

[vince.lupe]

How is your phone turning on? Power button or inserting the USB cable?
Only thing I can think of is perhaps a stuck volume key placing the phone into recovery or flash mode.
Try turning on the phone with no USB cable attached. Before you turn it on, press the volume keys a few times to make sure they aren't stuck and then power on.

The thing is that it's weird.... For one, sometimes when I use the touch reset/turn off button, it takes at least two minutes to reset, or it doesn't even reset. Then, when I turn the phone on while it's off, the phone sometimes enters into this weird state with the flashing white notification light. I never power on the phone via USB cable, so I don't know, really. Yesterday, I shut the phone off to test it, plugged the phone in to charge it, it wouldn't charge while off, but then hit power on, and then it wouldn't turn on, so I used VOLUME UP + POWER, and then it turned on just fine.

 

[simply F]

Hi
Happened also to be with my older Xperia J.
Backup your phone (cause you'll lose your data), connect it to a PC (or Mac) and install Xperia companion, then select "repair phone" or something similar (I know the written in Italian version ).
Wait and it will be all fine.
Regards
Faby:highfive:

The thing is that it's weird.... For one, sometimes when I use the touch reset/turn off button, it takes at least two minutes to reset, or it doesn't even reset. Then, when I turn the phone on while it's off, the phone sometimes enters into this weird state with the flashing white notification light. I never power on the phone via USB cable, so I don't know, really. Yesterday, I shut the phone off to test it, plugged the phone in to charge it, it wouldn't charge while off, but then hit power on, and then it wouldn't turn on, so I used VOLUME UP + POWER, and then it turned on just fine.

 

[vince.lupe]

Hi
Happened also to be with my older Xperia J.
Backup your phone (cause you'll lose your data), connect it to a PC (or Mac) and install Xperia companion, then select "repair phone" or something similar (I know the written in Italian version ).
Wait and it will be all fine.
Regards
Faby:highfive:

Okay, let me see if I can get it to connect to the computer, and then I'll let you know if I have progress.

 

[redneck82]

I have the same slow charging problem on my xperia xa1 ultra. you could solve it?