"Moisture detected"

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xxaarraa

Senior Member
Aug 8, 2008
419
229
I took an underwater photo this morning and put the phone away (S7E). 4 hours later I plugged it into the wall (fast charger) for a top-up and the phone popped up an error message "moisture detected in charging port.." and the phone won't charge.

Is this a safeguard? I will try charging again in a few hours, but curious if anyone else observed this so far..
 

xxaarraa

Senior Member
Aug 8, 2008
419
229
Tried the hair dryer and no go, phone won't charge. No more error message. I will try after a while and see if its different. Between buyer's remorse, warranty and my jump insurance, I am not worried about it.

But it is annoying for a water resistant / IP68 phone to act up after its first 30 seconds of exposure to water. Having to find a hair dryer or box of rice each time I get it wet defeats the point of IP68 frankly.

Anyway, more to come.
 
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Beefheart

Senior Member
Dec 5, 2007
4,352
1,224
England
Perhaps when the error has been displayed, it trips a flag which stops it from charging for a set time, even if it's able to.

You can always go down the wireless charging route. Whilst it's not allowed to charge via the cable, that's bound to work. No good if you don't have a wireless charger mind, but I suspect most people with one of these will get one eventually.
 

altimax98

Senior Member
Nov 7, 2008
2,227
676
Florida
Tried the hair dryer and no go, phone won't charge. No more error message. I will try after a while and see if its different. Between buyer's remorse, warranty and my jump insurance, I am not worried about it.

But it is annoying for a water resistant / IP68 phone to act up after its first 30 seconds of exposure to water. Having to find a hair dryer or box of rice each time I get it wet defeats the point of IP68 frankly.

Anyway, more to come.

Wireless charging :)

But after I dunked mine during the podcast I had it charging within an hour and never saw the alert.
 
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vahdyx

Senior Member
Dec 23, 2010
398
36
Broomfield - Colorado
I actually had this issue without the phone being wet. I bought a 10 ft USB cable for my living room to run behind my couch to the end table so I can charge my phone in my living room if needed and not have it visible. Long story short when I plugged it in to the third party cable, it said there's moisture and won't charge.

Anyone else having third party USB cable issues?

Works fine with the Samsung cable.
 
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CuBz90

Senior Member
Sep 27, 2010
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www.galaxys7.co.uk
Good to know it has a safeguard.

I will still avoid getting it in water even tho the phone is IP68 rated. mainly because I watched a Youtube video that suggested that the sound goes much quieter when it has been submerged. Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
 
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Jose Viegas

Senior Member
Jun 24, 2012
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Good to know it has a safeguard.

I will still avoid getting it in water even tho the phone is IP68 rated. mainly because I watched a Youtube video that suggested that the sound goes much quieter when it has been submerged. Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.

That happened to my Sony Z3C, advertised almost like it was a submarine but after some splashes it stopped working. Only then I've found warranty didn't cover it, tho it was Sony's ads that lead to the problem.
 
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jmm22

Senior Member
Jul 17, 2014
64
31
New York
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.

It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.
 
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Toss3

Senior Member
May 13, 2008
2,305
703
Stockholm
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.

It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.

You are wrong - Samsung specifically says it is IP68 certified which means: First number: 6 - Dust tight - No ingress of dust; complete protection against contact (dust tight) Second number: 8 - Immersion beyond 1 m - The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects. Test duration: continuous immersion in water
Depth specified by manufacturer, generally up to 3 m

Source
 

CuBz90

Senior Member
Sep 27, 2010
2,223
1,032
Manchester
www.galaxys7.co.uk
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.

It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.

You're thinking of the S5. The S7 is IP68 which is waterproof up to a certain depth, Samsung state this depth is up to 1.5m for up to 30mins. That's waterproof. Samsung also had one on display in a fountain to advertise this.



EDIT: I guess I was wrong. Thanks jimm22
 
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jmm22

Senior Member
Jul 17, 2014
64
31
New York
You are wrong - Samsung specifically says it is IP68 certified which means: First number: 6 - Dust tight - No ingress of dust; complete protection against contact (dust tight) Second number: 8 - Immersion beyond 1 m - The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects.Test duration: continuous immersion in water
Depth specified by manufacturer, generally up to 3 m

Source
No, you don't understand what resistant and proof mean. Waterproof means that is can stay in water indefinitely and at any depth, water resistant means it will remain waterproof for a certain amount of time at a certain pressure (depth). The IP68 rating on phones is water resistance, not truly waterproof. The designation just confuses people who don't bother reading because they title it inaccurately. There's many forums online that explain this.

Please show me where Samsung said that consumers can use the phone underwater and while swimming?

EDIT: I'll help, look at moisture protection 8 (http://www.cnet.com/how-to/water-dust-resistance-ratings-in-gadgets-explained/) it is for accidental submersion and splashing. It is not waterproof and meant to be used underwater. It's accident protection, not an actual usage feature. The whole idea of "waterproof" is marketing, not fact. Anyone who reads up about IP68 knows this.

A device needs to be 50M water resistant before you ever swim with it. The IP68 isn't even close.
 
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xbkingx

Member
Jun 5, 2012
22
17
Chicago, IL
I'd imagine they would want to test for shorts before allowing the full current. Just brainstorming, but an easy way to do this would be to run a voltage test across different pins and detect any drops or jumps. If there is an unexpected change, prevent charging. This would explain why the extra long cables might trip the warning.

Also, it is probably possibly to submerge the phone and not get the ports or speakers wet. With holes that small, you're very likely to get air trapped air bubbles. If you want to really test it, submerge the phone and give it a few vigorous shakes to dislodge the bubbles.
 

xxaarraa

Senior Member
Aug 8, 2008
419
229
It's advertised as water resistant, not waterproof. I'll bet that submerging it in water will void the warranty because there's no way to prove how long it was submerged or to what depth.

It's a protection feature in case something goes wrong, it's not meant to be used underwater as a camera. A little common sense and a quick read of the warranty would tell you that. Insurance may cover it, but a warranty won't.

I am not really interested in pedantic arguments over what waterproof really means - I have expensive watches and fully aware of what 'proof' and 'resistant' really mean. IP68 means I can dunk it in a few inches of water for 10 seconds for a quick photo. Period. Tmobile posted an underwater unboxing video and Samsung made a big deal about the phone "being sealed from the inside" so customers are well within their rights to expect the phone to hold up to 10 seconds in a puddle.

In other news.... phone now charges. But won't fast charge, only regular charge. I will give it a few more hours to determine if fast charge is working again. I am not sure if the phone is sophisticated enough to switch to a 'safe mode' and not allow charging for a certain amount of time after moisture is detected, or if it's just slowly waking back up without any software fail safes. I've been using it this entire time so its working like champ, issue limited to charging.
 
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CuBz90

Senior Member
Sep 27, 2010
2,223
1,032
Manchester
www.galaxys7.co.uk
No, you don't understand what resistant and proof mean. Waterproof means that is can stay in water indefinitely and at any depth, water resistant means it will remain waterproof for a certain amount of time at a certain pressure (depth). The IP68 rating on phones is water resistance, not truly waterproof. The designation just confuses people who don't bother reading because they title it inaccurately. There's many forums online that explain this.

Please show me where Samsung said that consumers can use the phone underwater and while swimming?

EDIT: I'll help, look at moisture protection 8 (http://www.cnet.com/how-to/water-dust-resistance-ratings-in-gadgets-explained/) it is for accidental submersion and splashing. It is not waterproof and meant to be used underwater. It's accident protection, not an actual usage feature. The whole idea of "waterproof" is marketing, not fact. Anyone who reads up about IP68 knows this.

A device needs to be 50M water resistant before you ever swim with it. The IP68 isn't even close.

Interesting. Well, now I know.
 

TheGoD

Senior Member
Oct 26, 2009
411
53
Also, a website suggested the warranty does not cover water damage, which imo is stupid for a phone that's been advertised as being waterproof.
That won't fly in Europe for sure. If they try to really pull that they gonna get sued by customer protection agencies in no time.
 

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  • 10
    You are wrong - Samsung specifically says it is IP68 certified which means: First number: 6 - Dust tight - No ingress of dust; complete protection against contact (dust tight) Second number: 8 - Immersion beyond 1 m - The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects.Test duration: continuous immersion in water
    Depth specified by manufacturer, generally up to 3 m

    Source
    No, you don't understand what resistant and proof mean. Waterproof means that is can stay in water indefinitely and at any depth, water resistant means it will remain waterproof for a certain amount of time at a certain pressure (depth). The IP68 rating on phones is water resistance, not truly waterproof. The designation just confuses people who don't bother reading because they title it inaccurately. There's many forums online that explain this.

    Please show me where Samsung said that consumers can use the phone underwater and while swimming?

    EDIT: I'll help, look at moisture protection 8 (http://www.cnet.com/how-to/water-dust-resistance-ratings-in-gadgets-explained/) it is for accidental submersion and splashing. It is not waterproof and meant to be used underwater. It's accident protection, not an actual usage feature. The whole idea of "waterproof" is marketing, not fact. Anyone who reads up about IP68 knows this.

    A device needs to be 50M water resistant before you ever swim with it. The IP68 isn't even close.
    4
    I took an underwater photo this morning and put the phone away (S7E). 4 hours later I plugged it into the wall (fast charger) for a top-up and the phone popped up an error message "moisture detected in charging port.." and the phone won't charge.

    Is this a safeguard? I will try charging again in a few hours, but curious if anyone else observed this so far..
    4
    Sounds like a very sensible safeguard to me. Regardless of how waterproof the phone is, the charging port has to be exposed at least partly until the contacts hit the seal. If there is moisture on those exposed contacts, it could result in a short and issues. Take a hair dryer to the port for 30 seconds and try again.
    4
    No, you don't understand what resistant and proof mean. Waterproof means that is can stay in water indefinitely and at any depth, water resistant means it will remain waterproof for a certain amount of time at a certain pressure (depth). The IP68 rating on phones is water resistance, not truly waterproof. The designation just confuses people who don't bother reading because they title it inaccurately. There's many forums online that explain this.

    Please show me where Samsung said that consumers can use the phone underwater and while swimming?

    EDIT: I'll help, look at moisture protection 8 (http://www.cnet.com/how-to/water-dust-resistance-ratings-in-gadgets-explained/) it is for accidental submersion and splashing. It is not waterproof and meant to be used underwater. It's accident protection, not an actual usage feature. The whole idea of "waterproof" is marketing, not fact. Anyone who reads up about IP68 knows this.

    A device needs to be 50M water resistant before you ever swim with it. The IP68 isn't even close.
    How about reading the official IP documents instead of cnet's "guide"? Didn't mean that the device was fully waterproof, but to me the IP68 rating and even the freaking user manual states that it can be submerged in water and survive. That means you can go swimming with it as long as you don't keep it in deeper water than 1.5m for 30 minutes (as Samsung themselves state). Cannot believe how many people that post shut like this on these forums these days. Do you own Samsung stock or something?

    What about "Protected from long term immersion up to a specified pressure." do you not understand? Did you even read what the OP said? He took one picture in shallow water. That would equal dropping it in the toilet and in this case the phone didn't survive. That is not how it should be and I would definitely be pissed off at Samsung if this was my phone especially after Samsung clearly advertised it as a phone you can dunk in water without having issues.

    ---------- Post added at 05:41 AM ---------- Previous post was at 05:33 AM ----------

    It's not false advertising. IP ratings are a bit fickle in that the manufacturer can attach multiple IP ratings to a device. So although the IP 68 states over a meter and a half, it is up to the manufacturer to state their own limit. Samsung states this in their advertising. They do not certify the phone for let's say IP66 as well. That would protect the phone against liquid high pressure streams. You can always certify for more than one liquid or solid ingress. This phone is certified only for immersion.

    Again Samsung were the ones to state 1.5m depth and 30 minutes. IP68 means at a depth beyond 1m. Then it is up to the manufacturer to state for how long etc.Did you even read the manual? Here let me quote it for you: "Do not immerse the device in water deeper than 1.5 m and keep it submerged for more than 30 minutes. Do not expose the device to water moving with force, such as running water from taps, ocean waves, or waterfalls.".
    4
    phone cant work under water..


    hahah

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