More wi-fi problems

[tai4de2]

Got an AT&T Titan today.

It seems to have wi-fi problems. I've connected it to my wi-fi network but frequently the phone refuses to *re-*connect to it. It can see the wi-fi access point and shows it with full signal strength but "forgets" to reconnect. When I tap on the connection in the list in wi-fi settings it will usually connect but sometimes will put up the popup saying that it could not connect.

I do not have this issue with any other device on the network (and I have many). I suspect that this related to the issue being reported on the other thread in this forum, that the phone starts to prefer 3G over wi-fi even when wi-fi is connected. There's a similar issue with the Radar.

Anyone find a way to work around this, maybe with some magic settings on the wi-fi access point?

Edit: maybe my AP? I'm trying a different one to compare.

 

[kjettern]

Exactly the same problem here.. Wifi is unstable as hell, when it's been on for some house.. You never know if and when it's gonna connect again.. HTC drivers

 

[weepatc]

No problems with WiFi here. My connection is always stable even when switching to other networks.

Sent from my HTC Titan using Board Express

 

[tai4de2]

Update: I've done a few things with my wi-fi AP and at least one of these measures seems to have helped, as I've not seen the problem since:

* Turned off 802.11b/g/n, turned on 802.11g only
* Turned off QoS
* Changed wi-fi channel to 5
* Added a second AP also set to 802.11g only (same SSID, channel 8)

According to the phone's wi-fi signal strength display I shouldn't have needed the second AP, but with it I definitely have a much stronger signal all over my house. BandWidth shows a speed bump from ~5M to around ~10M.

So maybe the Titan is very sensitive to signal strength? Or doesn't like 802.11n. Or maybe it just doesn't like the Belkin router I have.

I'll be trying this at work tomorrow to get even more data points. I use this thing on GoPhone and so non-reliable wi-fi --> the Titan is going back.

 

[Sihaz]

This seems to be a common bug. Mine is doing the same. It can be helped by disabling the data connection in mobile settings while you want to use the WiFi. Not a solution, more of a workaround but it bodes well for a software fix I'd guess.

 

[tai4de2]

I think this phone's wi-fi is working but is extremely sensitive to fringe wi-fi signal and/or channel interference.

Since I added a second AP in my house and adjusted the channels to avoid conflicts with the neighbors (using a wi-fi analyzer on a tablet), I have not seen this at home.

At work I've only seen this happen once, and it was near a doorway (where the wi-fi signal presumably is at its weakest in the building).

 

[dirtymagic86]

Mine seems to have developed this problem after installing the latest update from HTC (still on 7720). This happens even with the 3G turned off..

Hopefully it will be fixed in the next update because it is quite annoying!

 

[Sihaz]

hard reset makes a difference

so i spent a bit of time with htc support. they recommended hard resetting as others had warned me. in the end i got so fed up with it i tried it and actually the phone is much better on wifi right now. i totally cleared out zune too and reset everything i could think of. one thing i had on before was wireless sync. decided not to bother this time. no idea if it's the culprit but are you guys having problems using wireless sync by any chance?

si

 

[N!njaDuck]

I have also been experiencing the same issue with the AT&T titan. My old Focus works great. I know that HTC had some problems with the using spoofed MAC addresses and maybe the fix has something to do with it. HTC is a great company, but it seems to take them a few versions to get their code clean.

I manually pushed 7440 to my phone and I am not sure if it is related, but I have not experienced the WIFI issue since. The patch does not mention anything about WIFI and since it is likely a driver issue, probably a wild goose chase, but...

This thread has the instruction in case you want to try:

http://forum.xda-developers.com/showthread.php?t=1306415

 

[N!njaDuck]

I take it back. Just got home and the problem still exists.

Sent from my {TITAN} using XDA Windows Phone 7 App

 

[Sihaz]

The problem persisted for me too after 7740. Still behaving at the moment after the hard reset. Fingers crossed it stays that way.

 

[drupad2drupad]

Guys the definite solution to all connectivity issues, marketplace and sharing issues can be rectified by hard reset. I know in absence of back up apps it might not be the best option for some. But guys that has solved my ever I going issue with marketplace downloads. Also I realised real performance update that came along with 7740 update only after the hard reset. It took me an hour to re add all my 8 accounts, sync back my photos and music and re add my 131 apps but in the end I am problem free and super smooth since last 29 hours. Oh and if you do a hard reset then don't add windows live ID during phone set up. Do it without id and when it loaded, restart phone. After one restart add live account manually. I think that saves some sort of log file corruption.

Sent from my WP 7.5 HTC TITAN using XDA Premium App for Windows Phone.

 

[tai4de2]

Hard reset does not solve the w-fi issue being discussed on this thread.

The Titan is very sensitive to signal strength and sometimes refuses to reconnect wi-fi because if that.

 

[clia]

My WiFi password key index was set to 2. But I cannot figure out how to make this happen on my Titan (maybe all WP7 device is the same). Yes I can change the key index to 1 on AP but that means I have to reset all WiFi enabled devices.

Any suggestions? Thanks.

 

[gmfeld]

I've had my AT&T Titan for a couple of days and am definitely having this issue. My wi-fi connection does not hold, and when I look at my phone it is often searching to connect back to the wi-fi network. It always connects, but it doesn't seem to hold the connection. Which means it must also be draining battery? I switched from the Focus, and I never had this issue with the Focus on the same wi-fi networks. I am running OS version 7.10.7720.68. I'm not seeing any solutions here, am I missing one?

 

[oilpressure]

Wifi issue

Have the same problem Love the phone but this is worrisome. Heres the response from HTC rep:


We are sorry to hear that you are having wi-fi issues with your Titan.

This is not an issue that is currently under analysis for this device; therefore, please try to resolve the issue by performing the resets of your device.

Soft -

Pulling the battery out is generally referred to as a 'soft reset'. Please turn phone off, remove/replace battery and then turn phone back on. If this does not correct the issue, then please ensure that your personal information such as contacts and photos have been backed up in preparation for a factory reset. Resetting the phone deletes all data, including downloaded applications, and resets the phone back to its initial state — the state before you turned on the phone for the first time.

Factory -

Performing a factory reset via settings:

Tap Settings -> about phone.
Tap reset your phone, and then tap yes.

Performing a factory reset using phone buttons:

If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.

With the phone turned off, press and hold the VOLUME UP and DOWN buttons, and then briefly press the POWER button.
Wait for the screen to show the instructions on how to do the factory reset, and then release the VOLUME UP and DOWN buttons.
Follow the instructions to factory reset your phone.

We apologize for any inconveniences that this may have caused you, Bruce.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,


Waddya think?

 

[gmfeld]

Have the same problem Love the phone but this is worrisome. Heres the response from HTC rep:


We are sorry to hear that you are having wi-fi issues with your Titan.

This is not an issue that is currently under analysis for this device; therefore, please try to resolve the issue by performing the resets of your device.

Soft -

Pulling the battery out is generally referred to as a 'soft reset'. Please turn phone off, remove/replace battery and then turn phone back on. If this does not correct the issue, then please ensure that your personal information such as contacts and photos have been backed up in preparation for a factory reset. Resetting the phone deletes all data, including downloaded applications, and resets the phone back to its initial state — the state before you turned on the phone for the first time.

Factory -

Performing a factory reset via settings:

Tap Settings -> about phone.
Tap reset your phone, and then tap yes.

Performing a factory reset using phone buttons:

If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.

With the phone turned off, press and hold the VOLUME UP and DOWN buttons, and then briefly press the POWER button.
Wait for the screen to show the instructions on how to do the factory reset, and then release the VOLUME UP and DOWN buttons.
Follow the instructions to factory reset your phone.

We apologize for any inconveniences that this may have caused you, Bruce.

Let me know if I have successfully answered your question, please click here to complete this.

To send a reply to this message, please click here.

Sincerely,


Waddya think?

What I think is that I have spent countless hours downloading, installing and setting up all the apps I had on my Focus, and I'm still not done, and I really don't want to do that all again less than a week later.

 

[oilpressure]

Tried the hard reset. No luck.

 

[oilpressure]

Got another HTC response advising that I remove any cases I may have on the phone. Has anybody had any luck with wireless G v. N?

Sent from my PI39100 using XDA Windows Phone 7 App

 

[oilpressure]

Tried a wireless G router. No better. I've noticed that when I get it working its just a matter of time before WiFi data stops.

Sent from my PI39100 using XDA Windows Phone 7 App