Moto drops the ball again!!!

[cadiken]

Have anyone other than me receive notification that their Xoom shipped yesterday Oct 6 to be delivered today Oct 7 before 10:30 and nothing arrived?

I called Fedex and they say the box never shipped. I called Moto and they say there is a delay but they don't know if it shipped or not but if it ships today I'll get it Monday. Friggin Monday?

So looks like anyone whose Xoom was supposed to ship out yesterday might be waiting by the door for a Fedex delivery that will not come. Needless to say I'm pissed. Why send notification of a shipment if it doesn't go out.

These people need to get their act together. Not only do we get half arsed fixes for the SD write problem but the way too long wait for the LTE upgrade gets fracked up as well. Never thought I'd have to go two weekends without my Xoom when I sent it in.

 

[Inphinitizeit]

I had the same problem with the Xoom Box they sent me. They said it would ship thursday and arrive friday but it didn't come until monday. I think their Fedex pickup isn't bringing enough trucks to handle all of the Xooms.

 

[ScottC]

It is just typical in a long line of incompetence from them with the LTE upgrade. Every step of the way, they managed to mess it up, so I guess we should have expected this part to be a mess as well. I'm traveling all next week, and now I guess I need to prepare to take a trip without my Xoom

 

[Saintfyre]

Wow, they must've got overwhelmed. I agree they've dropped the ball repeatedly in the past but this process was so smooth for me.

Sent my Xoom out on Monday, got it back Thursday.

Sucks

 

[Elysian893]

#firstworldproblems

 

[hammer4203]

Actually you can't blame motor....it's a logistics company doing it.

Sent from my Xoom using xda premium

 

[tincbtrar]

I understand you are upset. But I could see if it is late by a week or something.

Give them a few days - I dont mean to sound like an ass but realistically things could be much much worse. You could be homeless without a Xoom altogether.

 

[ScottC]

Actually you can't blame motor....it's a logistics company doing it.

Sent from my Xoom using xda premium

BS. My product is from Motorola, my repair was ordered from a Motorola site for an upgrade promised by Motorola. I don't give a damn who they outsource this to, for all I care, the Queen of England is doing it - Motorola has final responsibility for how this is handled and just like the promise of "LTE in a few weeks" back in February, this too is being botched. People don't only play Angry Birds on these tablets, some of us need them for work.

 

[hammer4203]

OK well I shipped mine and my wife's out last Friday. Got them both back Thurs. Was yours sent out Friday? If not then Monday would be in the 6 business day turn around. I use mine for work every day. So maybe fedex didn't pickup like they should have. Is that moto's fault too? Go buy an Ipad if your gonna be like that! That way you can complain about no flash! Just do like my wife did.....look out the window every time a truck passes. Mine said it shipped Monday night. Of course I really didn't think that was true.

Sent from my Xoom using xda premium

 

[3devious]

#firstworldproblems

Well having someone like that sit there and belittle my annoyance is more of a first world problem. At least it's slightly less annoying than protesters.

Sent from my DROID2 using xda premium

 

[cadiken]

Mine was sent out Friday as well.

 

[hammer4203]

You weren't rooted were you? It could also be they ran out of free docks and held it for that too. I was expecting Monday myself, but then I got the email with no tracking and it showed up Thursday. Still it isn't a motor issue. It's cidt can't handle the amount of work they took on or fedex just didn't pick up. More than likely fedex didn't pick up. They messed up the tracking for the return boxes Friday. At least be thankful fedex runs on holidays like Monday.

Sent from my Xoom using xda premium

 

[Psychokitty]

Moto not getting 4G started on the Xoom in a timely manor is dropping the ball.
Moto not enabling the SD card support in a timely manor is dropping the ball.
Moto not getting you back your Xoom exactly on time is not "dropping the ball".
Moto may be disappointing a lot of folks for a lot of reasons, but your posts really pin you as the center of the universe. Take a friggin number and get in line like everyone else!

 

[nubsors]

Is waiting one extra day that bad? I mean really in the grand scheme of things, is 1 day going to screw you over? If you are a business owner that relies on the Xoom, I understand. If you have your notes and homework on your xoom, I understand. But if you simply use the thing to play on the interwebs, are you really that pissed?

 

[Just-in-time]

Hate to say it but the company they have doing this has shipment issues they do a lot more then just your xoom upgrades. A one day delay isnt the end of the world.

 

[ScottC]

Hate to say it but the company they have doing this has shipment issues they do a lot more then just your xoom upgrades. A one day delay isnt the end of the world.

This isn't about a one day delay - it is that the upgrade was completed on Wednesday and has been stuck on "shipping soon" since then. And if it doesn't ship today, I won't have it till Tuesday at the earliest. When a product is repaired, and it sits doing nothing for three days, it is pretty safe to say that somewhere in the process is a major flaw.

 

[rockhumper]

Moto not getting 4G started on the Xoom in a timely manor is dropping the ball.
Moto not enabling the SD card support in a timely manor is dropping the ball.
Moto not getting you back your Xoom exactly on time is not "dropping the ball".
Moto may be disappointing a lot of folks for a lot of reasons, but your posts really pin you as the center of the universe. Take a friggin number and get in line like everyone else!

I agree wholeheartedly...I remember when the world only had pencil and paper for work,etc. Now all the world is filled with entitled grumps who don't get exactly what they want, when they want it...so much instant gratification these days...wah wah wah my xoom spent an extra night away from home to have minor surgery to get on the worlds fastest mobile network...suck it up and stop wasting thread space to post one person's inconvenience...everyone has had a package come late before but we don't all post brand new threads to complain....

 

[ScottC]

stop wasting thread space to post one person's inconvenience..

Mr Pot, please meet Mr. Kettle.

 

[Dacsman]

Motorola dropped the ball!!!!

Well I guess I can join the club, my Xoom was shipped on Monday of this week. The upgrade was completed on Wednesday I received an e-mail from Motorola with the tracking number from Federal Express stating that it would be shipped Thursday to arrive by 10:30 AM Friday, today. When it didn't come in I called Motorola who then told me that my tablet was in transit and that I should call Federal Express. According to Federal Express Motorola never shipped the device and that I needed to call Motorola back. So I call Motorola only to have them read the same thing to me over again stating that it was shipped only when I insisted that it had not shipped did they actually open a ticket for me, and right now they're in the process of trying to locate my device. So I am in total agreement MOTOROLA DROPPED THE BALL!!!!

 

[hammer4203]

Actually found out fedex stopped shipping in alot of areas yesterday. I went in to ship a package over night today and the lady said it was good I didn't try to ship it yesterday. They had a major outage again.

Sent from my Xoom using xda premium