Greetings all! I need a bit of help regarding my device - Moto G3/Moto G 2015 (Osprey - XT1550) 2gb Indian version. The device has been running flawlessly on Stock Android 6.0.1 Marshmallow since I got it in January 2016. However since yesterday, the dual led flash isnt working properly. Only the bottom (white) led lights up when I turn on the torch or use the flash. The top one doesnt light up. However, when I press at the back near or around the LED, the top one also lights up. It turns off again as soon as I remove my hand. I think some internal connection may have gotten loose and I dont think its a software issue, but I would like someone to tell me if its so. Also, any fix to solve this problem would be greatly appreciated. Thanks!
Moto G 2015 (Osprey) Dual LED Flash Failure
- Thread starter PallavP
- Start date
It's high time to replace the device's battery. The battery bulges gradually and as the flashlight connectors are just above the battery they lose contact with the terminals, so I would suggest you to go to a Motorola service center and ask them to show your battery to you, if in case it looks bulged to you get it replaced. After the battery replacement the device will function normally.
3 years is a good time that the battery needs replacement. Go ahead and consult a Motorola service advisor.
Happy to help, The9464guy.
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Thanks for the quick response. I wasnt expecting the battery to be the cause of this though, as it seems to function just fine. I'll have it checked though, just to be sure so I can replace it if that's the cause. Thanks once again.
I insist you to consult only a Motorola service center. Local chaps mess up the device. So just informing you beforehand.
Happy to help, The9464guy
Yeah there's a Motorola centre near where live so I took the device to them. The guy there told me that in most cases if the battery goes bad, falling battery backup would be a major indication. He also said that if that were the case, the battery would have become bloated and would be easily detected. To find out the problem, he said he would have to open up the device, and this being my daily driver device, I cant afford that right now. Any suggestions as to what should I do next?
The process takes mostly an hour to complete. If the battery goes bad it would cost you around 1500 rupees or so. Go ahead and get the battery inspected and replaced if necessary. My friend also faced the same problem a month ago, so I doubt the battery is the cause of the problem.
So, in the case of your friend, did replacing the battery solve the LED flash issue? Now, do both the LEDs light up when using the flash or torch?
Yes, replacing the battery solved the problem of the dual flashlight.
I assure you that replacing the battery will solve your problem for sure.
Happy to help, The9464guy.
Dude, just yesterday I had the same problem and I was really worried, thank you for making this post.
No probs mate! Its a good device and I want to keep it working for as long as I can.
I had this happen to my phone, I solved it by sort of 'massaging' the camera and flash area with my thumb until the amber LED stopped turning off without applied pressure.
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