Moto G won't Boot after factory reset

[JB|Fabo]

I bought a Moto G for my little brother and it arrived yesterday. The first Problem which appeared was that I couldn't download apps. I started the factory reset and now it won't Boot anymore. There's just a black screen after the Boot animation and I can't even turn it off. Should I send it back to Motorola or should I try to fix it?

Gesendet von meinem Nexus 4 mit Tapatalk

 

[mokkami]

If you have only done this what you have described then i would say, yes, send it back.
Because only a factory reset should not bring your phone in this state.

but

Have you tried to press and hold the power button for 20 seconds?
Then it should be forced to switch off.

Sure......you have the option to fiddle around yourself.
In that case see the thread Restore Stock Firmware if above mentioned does not resolve your stuck system

 

[JB|Fabo]

I tried but the phone restarts. I sent a ticket to the Motorola support. Probably they'll tell me that I should sent it back.

Gesendet von meinem Nexus 4 mit Tapatalk

 

[mokkami]

Then lets see what Motorola says.

 

[steveblmk]

I bought a Moto G for my little brother and it arrived yesterday. The first Problem which appeared was that I couldn't download apps. I started the factory reset and now it won't Boot anymore. There's just a black screen after the Boot animation and I can't even turn it off. Should I send it back to Motorola or should I try to fix it?

Gesendet von meinem Nexus 4 mit Tapatalk

Hi I had same problem and what did to fix was turn phone off hold down vol button and power to get into the boot screen now go into recovery and if on 4.4 hold up vol key for 15 seconds then press power key scroll down to factory reset and go yes delete everything and my phone booted straight back up. hope this helps you

 

[Jordan.green]

Hi I had same problem and what did to fix was turn phone off hold down vol button and power to get into the boot screen now go into recovery and if on 4.4 hold up vol key for 15 seconds then press power key scroll down to factory reset and go yes delete everything and my phone booted straight back up. hope this helps you

I have the same problem but it doesn't even let me turn the phone off

 

[NeonCreeper]

I have a the same problem, but i have a few more details:

• It doesn't actually get to a boot animation, just to the Motorola logo screen that usually comes before the boot animation. it stays on that screen for 15 seconds, and vibrates 10 seconds into said 15 seconds, like the phone does when it goes into safe mode.
• If you hold the power button for 20 seconds, it does turn off, only to turn right back on again and do the same thing
  its is actually off for about 10 seconds, which is long enough to get into the fastboot menu, but every option that is selected from there gets the same old boot sequence i described before.
• My moto g started doing this when i was using it on 14% battery, i went into the recent apps menu (bottom left button next to home button) when it just froze on that menu, but not showing any open apps. It then just turned off, no shutdown sequence, and when i tried to turn it back on the LED Indicator flashed like when it doesn't have enough battery to turn on. i then went into the fastboot menu (power+vol down) for no particular reason, and selected the QCOM option at the bottom out of curiosity. the notification light then did its low battery flash and the phone turned off. I then later plugged it in to charge and it has been stuck in that boot sequence with me running the battery down and trying everything in power, except contacting motorola. ( i didnt conatct motorola as my phone's screen got cracked about three weeks before all this started, so that would mean they wouldnt fix it for free)

 

[praks123]

My Moto g phone is not working even after factory reset ,, the error is it goes white or dark and i have to switch it off again..Sometimes it starts working and then again it gets switched off then again u have try factory reset or delete cache and just hope it work ..

Any one can help me with this issue please reply

 

[ashok1243]

I did factory reset to my Micromax Q350. Before resetting it was running Android Marshmallow 6.0.1 with July 2016 security updates. Now when I reboot the device, after language and SIM options, it asks me to select a WiFi. But it is stuck in "checking connection... this can take a while", even when the same WiFi is working with other devices. The Select WiFi and Checking connection pages can't be skipped as the Skip button is grayed out.

My device is not rooted and I don't want to root is as long as possible, so this answer doesn't help me.

I have tried various options suggested in forums and nothing is working for me. I have tried with and without SIM cards and Micro SD card as well.

 

[ClunkyClam99]

I have a the same problem, but i have a few more details:

• It doesn't actually get to a boot animation, just to the Motorola logo screen that usually comes before the boot animation. it stays on that screen for 15 seconds, and vibrates 10 seconds into said 15 seconds, like the phone does when it goes into safe mode.
• If you hold the power button for 20 seconds, it does turn off, only to turn right back on again and do the same thing
  its is actually off for about 10 seconds, which is long enough to get into the fastboot menu, but every option that is selected from there gets the same old boot sequence i described before.
• My moto g started doing this when i was using it on 14% battery, i went into the recent apps menu (bottom left button next to home button) when it just froze on that menu, but not showing any open apps. It then just turned off, no shutdown sequence, and when i tried to turn it back on the LED Indicator flashed like when it doesn't have enough battery to turn on. i then went into the fastboot menu (power+vol down) for no particular reason, and selected the QCOM option at the bottom out of curiosity. the notification light then did its low battery flash and the phone turned off. I then later plugged it in to charge and it has been stuck in that boot sequence with me running the battery down and trying everything in power, except contacting motorola. ( i didnt conatct motorola as my phone's screen got cracked about three weeks before all this started, so that would mean they wouldnt fix it for free)

Were you ever able to fix this?

 

[sritee]

Were you ever able to fix this?

Held power button, (or power+volume down) for a while, not too sure. Restarted after that. Just try all combination of keys for a while, might work.