Moto G won't power on or charge.

[randomhkkid]

My friend just got the Moto G, he opened the box and plugged it in. After about 10 minutes he came back and noticed that there was no charging light or any indication that the phone was charging. I have tried it on numerous different cables and chargers yet still nothing. Any suggestions or should I just advise and RMA because of DOA? I do have access to the phone if anyone has ideas.

[Edit: The phone is locked to Tesco mobile, this shouldn't make a difference should it?]

Edit 2: The problem was solved by leaving the phone for a day and plugging it in the next day.

 

[lost101]

I think you need to install the drivers for the phone before it will charge. Some leads won't work, stick with the official one.

 

[randomhkkid]

The phone should charge from a wall charger though should it not?

 

[flargen]

The phone should charge from a wall charger though should it not?

Of course. I use my old HTC wall charger with my Moto G all the time. What's the maximum current output of the wall charger you're using? I've read that the Moto G requires at least 500mA and can draw up to 1500mA (after which it's limited to this value).

 

[randomhkkid]

Yeah that's what I thought. I've tried his phone on my kindle and HTC charger (1 & 1.2amp), still nothing.

 

[flargen]

Yeah that's what I thought. I've tried his phone on my kindle and HTC charger (1 & 1.2amp), still nothing.

Sounds like it's a brick. I reckon your friend should return it and get another (it's worth it - it's such a great phone!)

 

[Doublepranks]

Have you tried on the USB computers port? Btw the charger for this phone should be as powerful as 750Mah 5,1V 0,20A.

 

[aspot72]

My friend just got the Moto G, he opened the box and plugged it in. After about 10 minutes he came back and noticed that there was no charging light or any indication that the phone was charging. I have tried it on numerous different cables and chargers yet still nothing. Any suggestions or should I just advise and RMA because of DOA? I do have access to the phone if anyone has ideas.

[Edit: The phone is locked to Tesco mobile, this shouldn't make a difference should it?]

Try charge it from wallcharger first (any micro USB charger will do). But any phone should have at least 20% of battery...

 

[Rusty!]

RMA time.

 

[maxqas]

My friend just got the Moto G, he opened the box and plugged it in. After about 10 minutes he came back and noticed that there was no charging light or any indication that the phone was charging. I have tried it on numerous different cables and chargers yet still nothing. Any suggestions or should I just advise and RMA because of DOA? I do have access to the phone if anyone has ideas.

[Edit: The phone is locked to Tesco mobile, this shouldn't make a difference should it?]

Just a hunch from the FAR FAR LEFT... while plugged into a wall charger, plug in a head phone. See what happens. No guarantees but I've seen weird things happening with Google phones.

 

[randomhkkid]

Just a hunch from the FAR FAR LEFT... while plugged into a wall charger, plug in a head phone. See what happens. No guarantees but I've seen weird things happening with Google phones.

Mysteriously after he left the phone for a day, then plugged the power in the LED came on and it started up. Strange?! I'll try to get more details about exactly what he did.

 

[jpxdude]

Mysteriously after he left the phone for a day, then plugged the power in the LED came on and it started up. Strange?! I'll try to get more details about exactly what he did.

I would appreciate your help with with this as I'm getting the same problem :crying:

I let my Moto G run down, and put it on charge for about two hours but no signs of life at all. Any help would be appreciated. Cheers!

 

[randomhkkid]

I would appreciate your help with with this as I'm getting the same problem :crying:

I let my Moto G run down, and put it on charge for about two hours but no signs of life at all. Any help would be appreciated. Cheers!

Hey I'm sorry to hear that, I spoke to my friend again and he said all he did was leave the phone for about a day then plugged it in again. He did mention something about wriggling the connector around in the phone socket so it may have been loose power connections.

Sent from my HTC One

 

[shaftenberg]

I let my Moto G run down, and put it on charge for about two hours but no signs of life at all. Any help would be appreciated. Cheers!

Same with me now, weird
It seems, you shouldn't let the Moto G power off itself... Waiting now

[edit]
Put it in the fridge for 15 mins, this worked
Note that I tested three wall chargers, one 850mAh from Motorola, one 1Ah and one 2Ah from Samsung. The only one which booted up the Moto G was the 1Ah from Sammy.

 

[nor1982]

Just return it to tesco they either swap it or send it to anovo for swap/repair

Sent from my XT1032 using xda app-developers app

 

[jpxdude]

Hey there,

I decided to try it again today and as if by magic, it started charging! I guess if you run down the battery the phone goes in a coma state. Weird!

---------- Post added at 07:11 PM ---------- Previous post was at 07:10 PM ----------

Hey there,

I decided to try it again today and as if by magic, it started charging! I guess if you run down the battery the phone goes in a coma state. Weird! :silly:

 

[Rusty!]

Happens to the Nexus 4 apparently (red light of death)

 

[maxqas]

Did you try the headphone trick I mentioned in my earlier post?

Sent from my SGH-T999 using xda app-developers app

 

[jpxdude]

Did you try the headphone trick I mentioned in my earlier post?

Sent from my SGH-T999 using xda app-developers app

Tried it yesterday, didn't work.

This afternoon, I just tried to plug it into the mains with one charger and the light flickered for a second. And would then flicker if I held the power button for around 5 seconds at a time. Using a different charger had the light steady for a few minutes before the phone showed a battery with 0% charging. Fully working now though.

 

[nor1982]

I would take it back anyone might be faulty battery sensor

Sent from my XT1032 using xda app-developers app