Moto G4 4G LTE issue

[kevin347]

Hello,

I bought the unlocked Moto G4 from best buy last week to use with ATT. I started the phone initially without any sim card in it. Next time i restarted i put in the sim card and it detected as att sim card and everything seems to work until when I notice that when i am in my office building I only see H and not 4G LTE. I had Nokia 640 earlier which was ATT go phone and i was getting 4G LTE on it in my office building. And I have also got LTE earlier on other phone in same building. I checked the APN settings and they looked ok since I am getting 4G LTE at most of the places. chatted/talked to ATT and they are of no help, they are saying that since its not ATT and unlocked phone, there is no guarantee that you will get lte everywhere and may be the antenna could be weak on the phone. But I am just not sure if I got a faulty piece or what. Since even the lower end lumia 640 was giving me lte in my office building. I am not sure if I should just return and get another piece or just return it for this issue.

Any help is much appreciated..

 

[Tel864]

There are several good apps on Play that show you cell signal strengths and such. Do a search in Play for "cell signal info" and try one of those apps. It will at least give you a place to start and a comparison tool to compare phones.

Sent from my SM-T530NU using XDA-Developers mobile app

 

[acejavelin]

I own a G3 and a Moto X Pure, I am on AT&T and have noticed the past few days LTE seems very... umm, weak I guess... at least in the Minneapolis/St Paul area, and my phone was falling back to HSPA+ way more often than "normal" this week (I travel here every week). I thought I was crazy but maybe there is more too it than that. I do know that AT&T has been doing lots of upgrades recently and rolling out LTE-A, or at least some kind of LTE upgrade, in some areas. Back home my LTE speeds consistenyl went from 20Mbps to 70Mbps down and 5Mbps to 25Mbps up in the last couple of weeks.

Best thing to do would be get a signal strength app, like LTE Discovery or Network Signal Info, and compare it to another phone on the same carrier in the same area and band (LTE Discovery will tell you the LTE Band you are using). Remember that not all phones report it the same, it can be wildly different, but it might give you some insight.

My point is, it may not be your hardware... and Moto's in general are known for really good signal reception. Just do some due diligence before returning it, but if you feel it is hardware, but all means exchange it.

 

[kevin347]

thanks guys..will try it out..

 

[heap1]

Maybe I am being paranoid, but sometimes I wonder if cell carriers some how optimize their LTE signal to work better with their own phones. I have noticed this on T-Mobile when I always seem to get a stronger signal with a T-Mobile branded phone than with a third party unlocked device.

 

[acejavelin]

Maybe I am being paranoid, but sometimes I wonder if cell carriers some how optimize their LTE signal to work better with their own phones. I have noticed this on T-Mobile when I always seem to get a stronger signal with a T-Mobile branded phone than with a third party unlocked device.

LOL... No, carriers have the ROM modified to make the icon show more bars on their subsidized phones. They can't actually throttle 3rd party phones on the same plan as a carrier branded ones, legally at least.

Sent from my Motorola XT1575 using XDA Labs

 

[heap1]

LOL... No, carriers have the ROM modified to make the icon show more bars on their subsidized phones. They can't actually throttle 3rd party phones on the same plan as a carrier branded ones, legally at least.

Sent from my Motorola XT1575 using XDA Labs

That's what I thought., although I still wonder why I usually get a better LTE signal with T-Mobile branded phones. This seems to be especially noticeable since I have upgraded to Marshmallow. Recently, I have or have owned a T-Mobile LG G4, an LG G3, an Axon Pro, and a Moto X Pure. As a rule I have noticed the signal strength being stronger on the T-Mobile branded phones.

 

[acejavelin]

That's what I thought., although I still wonder why I usually get a better LTE signal with T-Mobile branded phones. This seems to be especially noticeable since I have upgraded to Marshmallow. Recently, I have or have owned a T-Mobile LG G4, an LG G3, an Axon Pro, and a Moto X Pure. As a rule I have noticed the signal strength being stronger on the T-Mobile branded phones.

Actual signal strength or the icon? LTE Discovery usually shows the truth...

Sent from my XT1575 using Tapatalk

 

[heap1]

This is based on readings from LTE Discovery, not the number of bars the phone is displaying. I suppose you could also come to the conclusion that LG phones have a stronger radio signal than other phones.

 

[AlexanderJohn]

I'm having the same problem with both of my g4's in my area and seattle international airport... if it's not working there... then where will it work?

Hello,

I bought the unlocked Moto G4 from best buy last week to use with ATT. I started the phone initially without any sim card in it. Next time i restarted i put in the sim card and it detected as att sim card and everything seems to work until when I notice that when i am in my office building I only see H and not 4G LTE. I had Nokia 640 earlier which was ATT go phone and i was getting 4G LTE on it in my office building. And I have also got LTE earlier on other phone in same building. I checked the APN settings and they looked ok since I am getting 4G LTE at most of the places. chatted/talked to ATT and they are of no help, they are saying that since its not ATT and unlocked phone, there is no guarantee that you will get lte everywhere and may be the antenna could be weak on the phone. But I am just not sure if I got a faulty piece or what. Since even the lower end lumia 640 was giving me lte in my office building. I am not sure if I should just return and get another piece or just return it for this issue.

Any help is much appreciated..

 

[kevin347]

I'm having the same problem with both of my g4's in my area and seattle international airport... if it's not working there... then where will it work?

Yeah well I ended up keeping the phone. Someone else in the same building also reported lower quality signal with even Iphone and moto g4, all other areas we are getting lte so guess, i took my chances.

 

[acejavelin]

I'm having the same problem with both of my g4's in my area and seattle international airport... if it's not working there... then where will it work?

Using "nxtgenphone" APN? Sometimes LTE doesn't work unless you do

Sent from my Motorola XT1575 using XDA Labs

 

[AlexanderJohn]

I ended up calling att and they provisioned my line for lte. Fixed both phones.

Sent from my SM-N900V using Tapatalk