moto g4 plus is automatically shutting down

[amitbhatt1]

hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks

 

[Razvan]

Hi there,

I will move your thread in the correct forum dedicated to Moto G4 Plus for more relevant answers.

Good luck

 

[strongst]

hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks

It's a known problem for some users that the battery maybe goes to death. You can check if the battery will be calibrated with any app.

 

[daverobinson88]

hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks

First off 7.0 is not official yet. Secondly I had a similar issue on MM. Had to get it sent in for repair of the battery.

 

[derausgewanderte]

hi,
sir/mam
I am using moto g4 plus and I am facing a problem my phone is shutting down automatically while normal using and after powering on my phone my battery goes to 10%...I am using official 7.0
plz help to fix this problem.thanks

Same as above. My son's phone had the same problem and would randomly drop in battery %and frequently shut off. RMA'ed and got it back within a week repaired (us).

 

[harishreddy29]

That's because of the app . Uninstall apps or rest phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.

---------- Post added at 06:27 PM ---------- Previous post was at 06:24 PM ----------

That's because of the apps you've installed like clean master , locks etc 3rd party apps to which you may grant full permission after installing. Uninstall apps or reset phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.

 

[strongst]

That's because of the app . Uninstall apps or rest phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.

---------- Post added at 06:27 PM ---------- Previous post was at 06:24 PM ----------

That's because of the apps you've installed like clean master , locks etc 3rd party apps to which you may grant full permission after installing. Uninstall apps or reset phone you may see the difference.Its because of app not compatible with OS it may cause this type of problems.

App not compatible with OS?! Are you aware of what you are posting? That's not a problem of an app.

 

[harishreddy29]

App not compatible with OS?! Are you aware of what you are posting? That's not a problem of an app.

Teah that's the very problem even i have experienced the very same problem once my phone automatically shutsdown then the Moto people told me tonenter phone into safe mode and check again that's because od 3rd party apps like ram cleaners etc.

 

[daverobinson88]

If the app is in the app store it is certified to run without damaging your phone. If you installed an APK manually you run the risk of issues. Best bet is to do a factory reset and see if it solves the issue. If it doesn't like me I sent it in for free repair of the battery and havent had issues since.

 

[charantej47]

even i too got same problem on my moto g4 plus device device is getting switch off automatically when an incoming call appears

 

[aruna21ah]

Hi
Even I am Facing the same problem my mobile is shutting down while playing vedios , am not getting what is the problem , pls can u people help me to resolve the issue

 

[Fir3lordZuk0]

I am facing this issue while playing songs or during incoming calls. I checked muktie custom roms and issue is happening on all of them.
I disabled greenify, disabled all kernel tweaks but issue still persists

 

[MrManson666]

My girlfriend's G4 Plus has the same problem. And we sent it back to Amazon. Apparently the qualified workshop changed the battery and sent it back. Problem still persists. Did someone find a solution? Highly annoying!

 

[Fir3lordZuk0]

My girlfriend's G4 Plus has the same problem. And we sent it back to Amazon. Apparently the qualified workshop changed the battery and sent it back. Problem still persists. Did someone find a solution? Highly annoying!

This issue is not happening on my device with Invicta Oreo rom

 

[ANKUSHSAJWAN]

Did u face this problem

This issue is not happening on my device with Invicta Oreo rom

DID U FACE THis PROBLEM ???
if YES THEN IS IT COMPLETELY SOLVED NOW

 

[Fir3lordZuk0]

DID U FACE THis PROBLEM ???
if YES THEN IS IT COMPLETELY SOLVED NOW

I sold the phone

 

[Tomasitoke]

----Fix is at the end----

It's been happening to me. My moto G4 plus would shut down when I had the brightness on max, recorded video, played loud audio, had incoming calls, etc.
I investigated a lot and everything pointed towards the battery. But the battery charged fine and lasted fine, and with the charger connected it would not happen. Tried recalibrating it but it didn't work. Then I downloaded an app which would show me the battery voltage in realtime. So I did some more tests. I tried doing power intensive things (flashlight, video, etc) and checking the voltage. When I was doing something power-hungry the voltage would drop to 3.2-3.1 volts, and then slowly rise up, which indicated the battery could not deliver too much current rapidly.
So I tought of two possibilities, the battery could be faulty, or the contacts were loose/dirty. And I did the easy/cheap fix to see if it worked, I just disconnected and reconnected the battery connector, and it worked like a charm, no more shutting down out of nowhere, even at 10% battery and with power intentive tasks.

TL;DR: If it happens to you, remove the battery connector and reattach it again. It worked for me. If it doesn't, replace the battery.

 

[Prabhat00]

Hi
Even I am Facing the same problem my mobile is shutting down while playing vedios , am not getting what is the problem , pls can u people help me to resolve the issue

I am having the same problem.
The phone shutdown when sound is played in case of incoming call or playing music or playing video
Can somebody help !!!

 

[avardan4u]

I am having the same problem.
The phone shutdown when sound is played in case of incoming call or playing music or playing video
Can somebody help !!!

The only solution to this problem is to remove the battery connector and then press the power button for 10 seconds and then connect the battery connector.
Problem solved !

 

[Prabhat00]

Hi
Even I am Facing the same problem my mobile is shutting down while playing vedios , am not getting what is the problem , pls can u people help me to resolve the issue

The only solution to this problem is to remove the battery connector and then press the power button for 10 seconds and then connect the battery connector.
Problem solved !

It's will be quite tough to open phone manually? Did you have done it own yours own?