Moto G4 shuts off, mostly when I receive a call.

[[email protected]]

My Moto G4 suddenly restarts at any time if I am using the phone, most of the time it happens when I receive a call.

I have tried various ROMS, even stock firmware, still facing the same issue.

I have the XT1643.


Anyone else facing such an issue?

 

[strongst]

My Moto G4 suddenly restarts at any time if I am using the phone, most of the time it happens when I receive a call.

I have tried various ROMS, even stock firmware, still facing the same issue.

I have the XT1643.


Anyone else facing such an issue?

Which baseband do you have? Do you tried without 3rd party apps on stock rom too?

 

[[email protected]]

Which baseband do you have? Do you tried without 3rd party apps on stock rom too?

I have the 'M8952_70030.25.03.62R' baseband.

I have tried without any third party apps installed, facing the same issue.
If in case it was a baseband issue, I would be interested in flashing the latest baseband.

Would you be kind enough to point me the right direction?

 

[Saksham Thapaliya]

My Moto G4 suddenly restarts at any time if I am using the phone, most of the time it happens when I receive a call.

I have tried various ROMS, even stock firmware, still facing the same issue.

I have the XT1643.


Anyone else facing such an issue?

Same here.
I tried every rom. The problem still presists.
The problem is noticeable when battery is below 70 and while receiving calls.
Device XT1643

 

[DgnrtnX]

I have the 'M8952_70030.25.03.62R' baseband.

I have tried without any third party apps installed, facing the same issue.
If in case it was a baseband issue, I would be interested in flashing the latest baseband.

Would you be kind enough to point me the right direction?

You do have latest baseband version.
This issue happens when phone gets heats up and battery stops responding (power cut) to lower the heat radiated.
If im right according to your telling ill suggest you to take the phone to service centre. It is more a hardware problem then the roms itself.
How do i know?
Simple, experience.
My friends g4 plus suffers from same issue(not on calls but heat issue) and service centre guy told us this reason.
Well i may be wrong as information is incomplete.
Fill in this :
Battery temperature.
Background activities.
Mostly with calls and other than that (if happened).
You told all/most roms, may you name some with build date and what/how issue existed in all of then.
Also battery supply voltage(use my device app).
Try the same issue like this :
Plug in your phone charge it and play heavy games.
If device reboots you got your solution, if not then recreate the scenario and tell us exactly what happened.

 

[[email protected]]

Same here.
I tried every rom. The problem still presists.
The problem is noticeable when battery is below 70 and while receiving calls.
Device XT1643

You do have latest baseband version.
This issue happens when phone gets heats up and battery stops responding (power cut) to lower the heat radiated.
If im right according to your telling ill suggest you to take the phone to service centre. It is more a hardware problem then the roms itself.
How do i know?
Simple, experience.
My friends g4 plus suffers from same issue(not on calls but heat issue) and service centre guy told us this reason.
Well i may be wrong as information is incomplete.
Fill in this :
Battery temperature.
Background activities.
Mostly with calls and other than that (if happened).
You told all/most roms, may you name some with build date and what/how issue existed in all of then.
Also battery supply voltage(use my device app).
Try the same issue like this :
Plug in your phone charge it and play heavy games.
If device reboots you got your solution, if not then recreate the scenario and tell us exactly what happened.

Thank you for the suggestion, I guess I will take it to the service centre, seems more of a hardware issue.

Anyways, my phone is still in the warranty period, but I have flashed it.
Will they service it for free if I flash stock firmware and relock the bootloader?

 

[Saksham Thapaliya]

Thank you for the suggestion, I guess I will take it to the service centre, seems more of a hardware issue.

Anyways, my phone is still in the warranty period, but I have flashed it.
Will they service it for free if I flash stock firmware and relock the bootloader?

No,
Once you unlock your bootloader the warranty is compromised.

 

[[email protected]]

No,
Once you unlock your bootloader the warranty is compromised.

Well, will they still service my phone if I pay them?

 

[DgnrtnX]

Well, will they still service my phone if I pay them?

Yes, they will take your phone and money from your pocket and will repair it.

 

[saranshkmr.in]

If you can now, try to flash the stock rom with build no. NPJS25.93-14-8.
I also had similar issue(it shut down on receiving notifications) with build no. NPJS25.93-14-4 (even on custom roms I flashed over it) which got fixed in the NPJS25.93-14-8 update.
Now again the issue reappeared on NPJS25.93-14-10 version.
Hence I flashed the complete NPJS25.93-14-8 using fastboot and now it's working fine(both on stock and custom roms). Maybe it had something to do with modem version or bootloader(unlikely).
Tell me if it worked.

 

[ADITYA_KUMAR]

If you can now, try to flash the stock rom with build no. NPJS25.93-14-8.
I also had similar issue(it shut down on receiving notifications) with build no. NPJS25.93-14-4 (even on custom roms I flashed over it) which got fixed in the NPJS25.93-14-8 update.
Now again the issue reappeared on NPJS25.93-14-10 version.
Hence I flashed the complete NPJS25.93-14-8 using fastboot and now it's working fine(both on stock and custom roms). Maybe it had something to do with modem version or bootloader(unlikely).
Tell me if it worked.

My phone shuts down while playing something through speakers( like while playing music, ringtones etc.).
It doesn't powet on itself but i have to turn on the device by myself. Is it a hardware issue?
Also my camera flash isn't working fine. While capturing only yellow led blinks. But while using torch both the led's are workung fine. What the crap this device is??

 

[saranshkmr.in]

My phone shuts down while playing something through speakers( like while playing music, ringtones etc.).
It doesn't powet on itself but i have to turn on the device by myself. Is it a hardware issue?
Also my camera flash isn't working fine. While capturing only yellow led blinks. But while using torch both the led's are workung fine. What the crap this device is

If you haven't tried clean flash, do that. Flash the NPJS25.93-14-8 version.
Else it highly seems a Hardware issue.
And yes, this device is a crap. Heating issue, lag when recording video, random shutdowns, etc. But development work for this device is great.
I also have my earphone jack not working which apparently required to change the whole motherboard to fix as claimed by service center guy. And unlocked bootloader void my warranty so it's been this way for long time.

 

[hiatuz]

I had the same problem and I did everything. change rom, from kernel I did everything possible with software based speech and searching in forums I found that it is a battery failure, check if you still have the warranty. otherwise you need to buy a new battery only this way the problem is solved
I hope you solve your problem
I just solved it today and it goes great, greetings:good:

 

[ADITYA_KUMAR]

If you haven't tried clean flash, do that. Flash the NPJS25.93-14-8 version.
Else it highly seems a Hardware issue.
And yes, this device is a crap. Heating issue, lag when recording video, random shutdowns, etc. But development work for this device is great.
I also have my earphone jack not working which apparently required to change the whole motherboard to fix as claimed by service center guy. And unlocked bootloader void my warranty so it's been this way for long time.

When i was on 14-8v , i started having these problems. Therefore i flashed lineage os 14.1. but problems are still.
While playing music it's not necessary that my device is going to be turned off, but sometimes it suddenly turns off by itself.
And my both leds are working fine while using torch, but at the time of capturing shots the white led does not blink, only yellow led blink. If anyone knows plzz let me know the solution.

 

[jack_04]

Same here
I am using latest Android update provided by Moto. No root and nothing else..