Moto G4 XT1621 DEAD after nougat update...

[WakuZen]

Hi!
Last friday my Moto G4 XT1621 get the last nougat update. I started the update without any problem, but when it finished, my phone didn't boot again.

Now the phone only boots on fastboot, I can't enable the developer options and I don't know how to recover my new phone.

Please, help me! I don't know about Android and this things!

Some pics of my phone.
https://goo.gl/photos/PaDjEQrn4VtFH6oP9

Thanks

 

[Mykstabrum0121]

Here try this mate had the same problem after i tried to side load the nougat rom, my phone would start but get stuck on the boot logo (white screen blue m logo). You will need a pc as this rom cant be sideloaded. If you have any problems post in that forum and ill help u best i can.
https://forum.xda-developers.com/moto-g4-plus/how-to/install-official-firmware-soak-test-t3531296

---------- Post added at 10:45 PM ---------- Previous post was at 10:39 PM ----------


ROM: https://drive.google.com/file/d/0B2XJ90Yz2bQmYUoySkNYTURiUG8/view?usp=drivesdk
These are the steps.
1. Install moto g4 drivers
2. Download minimal adb fastboot and install it
3. Download the rom provided, and unpackage the .rar file to the minimaladb installation location usually found in programfilesx86/minimaladb
4.boot the phone into fastboot by holding power and volume down at the same time and connect to the pc
5.double click the flashall file and a command prompt will open and continue to flash the phone takes between 5/10 mins Do Not remove the phone during this process.
6.after installation remove the phone from the pc and boot the phone it will take awhile to boot the first time so bear with it you should see that you have a new boot animation (The hello moto).

 

[WakuZen]

Here try this mate had the same problem after i tried to side load the nougat rom, my phone would start but get stuck on the boot logo (white screen blue m logo). You will need a pc as this rom cant be sideloaded. If you have any problems post in that forum and ill help u best i can.
https://forum.xda-developers.com/moto-g4-plus/how-to/install-official-firmware-soak-test-t3531296

---------- Post added at 10:45 PM ---------- Previous post was at 10:39 PM ----------


ROM: https://drive.google.com/file/d/0B2XJ90Yz2bQmYUoySkNYTURiUG8/view?usp=drivesdk
These are the steps.
1. Install moto g4 drivers
2. Download minimal adb fastboot and install it
3. Download the rom provided, and unpackage the .rar file to the minimaladb installation location usually found in programfilesx86/minimaladb
4.boot the phone into fastboot by holding power and volume down at the same time and connect to the pc
5.double click the flashall file and a command prompt will open and continue to flash the phone takes between 5/10 mins Do Not remove the phone during this process.
6.after installation remove the phone from the pc and boot the phone it will take awhile to boot the first time so bear with it you should see that you have a new boot animation (The hello moto).

Thank you!! I'll try this and will told you if it have worked!

 

[Mykstabrum0121]

Ok mate yeah let me know

 

[WakuZen]

Ok mate yeah let me know

I'm having bad luck. My G4 bike apparently ran out of battery because it does not turn on and the white led flashes 4 times and goes off. I connected the original charger but it still does not turn on. If I connect it to the computer, it recognizes it as fastboot mode but nothing appears on the phone display.

 

[Mykstabrum0121]

I think the battery has completley drain to 0% Try to just leave the phone plugged into the charger for at least 10/15 mins then try holding power for 30 seconds. If it turns on, and you boot it into fastboot when you connect the phone to the pc start the command prompt and type adb devices if it shows a device connected then try to flash the rom. If it doesnt flash then Im not sure what the problem is its either a hardware error or the battery charger have you tried a different charger plug/wire. Could also try to Press and hold the Volume Up and Power button for 10-20 seconds whilst the phone is plugged into the charger?

 

[WakuZen]

No, the battery is okay. Last night I left the phone off to continue today and this morning appeared so. I supposed it was that the battery had run out, but I just checked it with a tester and it's charged. Since last night until today not install or probe anything, I had hopes of doing the tests that you told me today, but the phone is worse than before. When I connect the phone to the pc, the "safely remove hardware" system tray appears as "Eject fastboot S".

 

[Mykstabrum0121]

So did you try typing adb devices in command prompt when you plugged it into the pc

 

[WakuZen]

So did you try typing adb devices in command prompt when you plugged it into the pc

No, I didn't. My G4 is totally dead and when I plug it to the charger, a white led starts blinking. I let the phone charging about a day, but nothing changes.
If I connect the phone to my PC, nothing happen, It don't recognice the phone.

Really I never again buy back a motorola again.

 

[Mykstabrum0121]

How long you had the phone it may still be under warranty?

 

[WakuZen]

How long you had the phone it may still be under warranty?

The phone was bought in October in the USA, but now it is in Argentina. I have no warranty here, I would have to try to take it to the technical service.

 

[Mykstabrum0121]

If you have proof of purchase (receipt) it may be covered under manufacturers waranty as its usually 12months from the date of purchase, i would contact motorola to see if they can do anything for you. Best of luck.

 

[Neelavannan]

same issue

Did you find the solution for that