Moto G5 XT1677 - OTA not working

[enjoy10]

I had flashed stock rom on my Moto G5 XT1677. So it is now on retus channel, with Nov 2017 security patch. However, I see March 2018 patch is already out, but when I check on my phone, it says your software is up to date. How do I fix this ?

Link- https://mobilesupport.lenovo.com/us/en/Solution/MS127235

 

[ayushmantiwari95]

Before retus u r in which software channel ??

 

[enjoy10]

Before retus u r in which software channel ??

My baseband has a string INDIADSDS_CUST, so probably it was retin.
Is there a retin stock rom available somewhere which I can use.

 

[ayushmantiwari95]

My baseband has a string INDIADSDS_CUST, so probably it was retin.
Is there a retin stock rom available somewhere which I can use.

I'm in amzin software channel (Moto g5 Cedric xt1677 ) u find the tutorial for this to change my software channel too without bricked my phn n compatible without any problem .can u plz send me the link .
I added my moto g5 about phn details too

 

[enjoy10]

I'm in amzin software channel (Moto g5 Cedric xt1677 ) u find the tutorial for this to change my software channel too without bricked my phn n compatible without any problem .can u plz send me the link .
I added my moto g5 about phn details too

As per the screenshot, you have a Moto G5 Plus i.e. Potter not Moto G5 Cedric. This thread is about Moto G5 Cedric retin stock image.

 

[ayushmantiwari95]

As per the screenshot, you have a Moto G5 Plus i.e. Potter not Moto G5 Cedric. This thread is about Moto G5 Cedric retin stock image.

Do check the image again

 

[enjoy10]

Anyone has a image for Cedric XT1677 in which OTA works ? Preferably for retin.
Thank you.

 

[TheFixItMan]

Anyone has a image for Cedric XT1677 in which OTA works ? Preferably for retin.
Thank you.

OTAs work on all stock rom firmware

Just because you are not receiving an ota doesn't mean its not working - It means it's not available in your country or for your variant

Just because an ota is available in one country doesn't mean its available in another country or for every variant of a device

 

[enjoy10]

OTAs work on all stock rom firmware

Just because you are not receiving an ota doesn't mean its not working - It means it's not available in your country or for your variant

Just because an ota is available in one country doesn't mean its available in another country or for every variant of a device

Thanks for the detailed explanation. However, as I explained in the first post, I have the stock rom retus, and retus has already released April 2018 security patch. My phone doesn't show it, and is stuck on Nov 2017 patch. How do I identify, if my phone is not eligible, or if there is some other issue.

I had flashed the stock firmware from - https://firmware.center/firmware/Motorola/Moto G5/Stock/XT1677/

Is there any other stock rom that works ?

 

[TheFixItMan]

Thanks for the detailed explanation. However, as I explained in the first post, I have the stock rom retus, and retus has already released April 2018 security patch. My phone doesn't show it, and is stuck on Nov 2017 patch. How do I identify, if my phone is not eligible, or if there is some other issue.

I had flashed the stock firmware from - https://firmware.center/firmware/Motorola/Moto G5/Stock/XT1677/

Is there any other stock rom that works ?

Are you located in the country to which the firmware you are using is from? If not you may not get the update - you could try using a vpn to that country

Also the device variant you are using may not have that update available
Eg the XT1675 may have the update available and the XT1677 doesn't

 

[enjoy10]

Are you located in the country to which the firmware you are using is from? If not you may not get the update - you could try using a vpn to that country

Also the device variant you are using may not have that update available
Eg the XT1675 may have the update available and the XT1677 doesn't

Well after I flashed the stock ROM, my software channel changed to retus (earlier was retin). I tried US VPNs as well, but still no updates. retin has already released Mar 2018 security patch, which my phone is not receiving - https://mobilesupport.lenovo.com/in/ei/Solution/MS127237

Hence, is there a way to switch the channel to retin from retus, or is there a stock rom for retin which I can use. Thank you.

 

[TheFixItMan]

Well after I flashed the stock ROM, my software channel changed to retus (earlier was retin). I tried US VPNs as well, but still no updates. retin has already released Mar 2018 security patch, which my phone is not receiving - https://mobilesupport.lenovo.com/in/ei/Solution/MS127237

Hence, is there a way to switch the channel to retin from retus, or is there a stock rom for retin which I can use. Thank you.

It doesn't matter what channel you are on - that's only part of the process

There are also different varients of the device - for example the UK is XT1675

Just because you flashed the retus firmware doesn't mean you will get updates if there is no update for your variant
You would have to flash a different varients firmware manually (this may cause issues with band frequencies)

 

[enjoy10]

Thanks everyone. I manually applied all OTA patches as described in post - https://forum.xda-developers.com/g5/how-to/cedric-ota-archive-t3795275